Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,518
chart
#298
All reviews
Review RSS Feed
Jan. 23, 2025
Sehr hilfereich gewesen. Wir sind mit dem Support und der App sehr zufrieden!
Thanks for the awesome feedback! Appreciate it.
Jan. 22, 2025
Reymon Alvero was a lot of help when I was setting this up. Looking forward to seeing how well it works.
Thank you for your feedback!
Jan. 25, 2025
They respond to issues, and collect the reviews, but their integration with Meta and other platforms is suspect at best.
Thank you for your valuable feedback! From looking at your support ticket about this issue, we already see significant progress with your Meta integration issue that is caused by a very specific complexity of matching between your Yotpo product catalog and your Meta product catalog. Please do not hesitate to respond through your support ticket, so we can reach a resolution to your satisfaction.
Jan. 20, 2025
We are consistently impressed by the prompt and responsive customer service we receive when we reach out to Yotpo. We recently switched online platforms, and Wendyle was able to help us get all our reviews from one platform to the other. Our customers are important to us, and it's clear Yotpo values the people they work with as well!
That’s fantastic to hear! Appreciate you sharing your experience!
Jan. 20, 2025
Vien was extremely helpful and quick to respond!!
Thank you for your review!
Jan. 16, 2025
Reymon, helped me today with my query today. it was so quick and efficient. Would certainly encourage me to use the help and chat function again.
Glad to hear the chat function made it easy to get help! Thanks for sharing!
Jan. 14, 2025
Reymon Alvero N helped me so much! The whole process was made so seamless Thank you!
Thanks for sharing your positive experience!
Jan. 13, 2025
Awesome Experience! Great Product
Thank you for your feedback!
Jan. 23, 2025
Reymon Alvero N was super helpful!! and fast to respond, much appreciated. Sheila R was also very helpful and quick to respond. thank you so much!!
Thanks for sharing your great experience!
Jan. 11, 2025
Wendyle was super quick to respond to our request for technical support. The advice given was very clear and efficient, supported by a video to demonstrate how to make the required changes. Thank you!
That sounds like excellent support! Thank you for sharing your experience!
Jan. 10, 2025
I just started using Yotpo and stuck with some technicalities. Ethelbert Mariano S helped me and solved all the issues. Great customer support.
That’s awesome to hear! Thank you for your feedback!
Jan. 9, 2025
Delighted with this app. Customer support is amazing also and very efficient.
So glad to hear you're enjoying the app! Thanks for sharing!
Jan. 8, 2025
I am very satisfied with the customer service. I needed to import reviews from another platform to my website, and Sheila R. assisted me throughout the process, answering all my questions and helping me complete the review import as well as installing the missing widget. Additionally, her responses were always timely and thorough. Thank you!
Glad to hear the process went smoothly, and your experience was so positive. Thanks for sharing your feedback!
Jan. 8, 2025
Outstanding customer support from Sheila R today. Thoroughly efficient and courteous throughout and issue resolved! Thanks Sheila, pleasure chatting with you!
It’s always great when issues are resolved efficiently and with such great service. Thanks for sharing!
Jan. 7, 2025
The support is great; in the chat an expert is always available to help with questions or issues. Reymond was very quick to help me with questions with the shareable Review Links. Would recommend!
Glad to hear you had such a great experience! Thanks for the recommendation!
Jan. 7, 2025
Thanks Reymon Alvero! Amazing help
Thank you for your feedback!
Jan. 6, 2025
I can't recommend this company. The product works fine, but they are not friendly to small businesses and have an overall "take it or leave it" attitude and pricing policy. We've used this app for YEARS. Macy's recently asked us to syndicate reviews so that all our positive reviews on our website would also show on Macy's. Yotpo not only refused to provide the data to them without "upgrading" our current plan, but the new plan they insisted on was a price increase of over 300%. Even worse, they required a full annual contract to do it. That price alone would have eaten up the vast majority of any profit we might have hoped to increase at Macy's. So yeah, I found Yotpo's inflexibility to be no different from extortion, and very anti-competitive for a small firm like us. Thumbs down.
Thank you for your review. We deeply apologize for the frustration and for any misunderstanding caused during your communications with us. The syndication feature you are referring to is available for the Premium and Enterprise packages as an add on due to its complexity and the 3rd party agreements involved. If you wish to discuss further, please let us know and we will promptly reach out to schedule a call with you.
Jan. 6, 2025
I had a few little teething issues that I needed tidying up. I tried to fix with changing a bit of code but still wasn't getting the result i was looking for. I contacted support and explained the issue and within a couple of back and forths Sheila R had it fixed within 30min with the result I was looking for.
Glad to hear the issue got resolved so quickly. Appreciate you sharing your experience!
Jan. 2, 2025
I had a fantastic experience with this app! Daniel P. was incredibly helpful in answering all my questions and guiding me through some challenges (which turned out to be more of a learning curve). Daniel's assistance was thorough and outstanding. Thank you for the excellent support!
So glad to hear you had a great experience! Thanks for sharing your feedback!