Yotpo: Product Reviews App

Ruzsel J provided exceptional support and went above and beyond to assist me with my concern. Not only did he offer valuable advice, but he also took the initiative to offer a call to help resolve the issue, which was exactly what I needed. His willingness to go the extra mile and provide real-time assistance made a huge difference in my experience. His professionalism, patience, and expertise were truly commendable. He took the time to ensure I fully understood the solution, making the entire process smooth and efficient. So far, he has been the best support representative I’ve interacted with, and I genuinely appreciate his dedication to excellent customer service. I sincerely hope that if I encounter any issues in the future, I’ll have the opportunity to work with him again. This was by far the best support experience I’ve ever had. Thank you, Ruzsel J, for your outstanding help!

Customer service is a 10/10! Always try to be so helpful and quick in response! Some bugs, but hopefully Yotpo fixes them.

Allen T helped me change some wording on an outgoing email. I really appreciated the screenshots and screen recordings he shared to help streamline the process. Thanks again!

Scam company. Once you cancel your subscription, they’ll tell you your annual fee is non-refundable—even if you’ve only used it for a month or two. They won’t prorate or refund the unused portion. What’s worse, they never inform you of these unreasonable policies upfront. No warnings, no notices, nothing. After you’ve paid, you’ll realize that Yotpo significantly slows down your website, especially hurting CLS performance. When you decide you no longer want to use it, they’ll just say, “Your subscription is canceled, but you won’t receive any refund.” Shopify Plus support will simply tell you, “It’s a third-party app, there’s nothing we can do.” Total scammy behavior.

excellent customer service support

Robert was so helpful! I feel so much better about the migration to my new site. Thank you!

Vincent C from customer service did an amazing job helping me solve an issue on my shopify website. So thankful for the expertise and quick responses.

thanks Ruzsel J,! appreciate your time and answering some questions i had -Nicole

I had the pleasure of working with Warren P., and I must say he is truly exceptional. His professionalism, expertise, and dedication stand out. Warren’s problem-solving skills and attention to detail make him a valuable asset to any team. I highly recommend him and appreciate his commitment to delivering high-quality work. Looking forward to collaborating again in the future!

Yotpo is very helpful to me on selling, especially with Raney S's assistance, I consider my work will do better and better, thank you so much!

Vien was extremely helpful and even jumped on a call to help solve our problem - thanks!

great app and really great service if there is a problem. I spoke with Jeorge he was fab.

excelente

Great service. Helpful staff. Ruzsel J was super helpful.

Fantastic app with top-notch after-service! We encountered a few issues, but the support rep, Ruzsel John, was superb and helped us resolve everything seamlessly.

Wendyle is an absolute star! She is incredibly helpful and provides outstanding support. Her dedication and willingness to go the extra mile truly make a difference. I sincerely appreciate her efforts and highly recommend her to anyone in need of excellent assistance. Thank you, Wendyle!

Helpful as always - Doner P was quick to assist and clear with instructions

all perfect !

Fantastic experience troubleshooting review import/export with Ruzsel John Nabong. 5 start service!

The support has always been responsive and helpful, often doing what I'm trying to do for me vs trying to make me do it myself Good Customer Service