Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,010
chart
#1,027
All reviews
Rating Breakdown
Review RSS Feed
Dec. 23, 2023
My reviews weren’t showing on my website, possibly due to some changes I’d made. I reached out on a Saturday and Doner fixed the issue immediately. Thanks!
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Dec. 21, 2023
Great service! We had issues with sorting out installing widgets but John G was very helpful. I've also asked for him to provide a Loom video just so this would be helpful for us in the future. It was straightforward and helpful. Thank you John G.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Dec. 21, 2023
Very helpful and patient support. Joian Z solved my problems. Thanks! App is pretty good as well.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Dec. 20, 2023
Used the Live Chat option and spoke with Doner P, who was super-helpful. We needed assistance with getting the Yotpo widget added to an updated theme so that we can continue to Reviews Widget Inactive... Doner P got this sorted quickly and efficiently. Thanks Doner P.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Dec. 20, 2023
We love this app and the customer service!
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Dec. 20, 2023
This app is so simple to use and is really valuable. The chat support is excellent too. Arvan helped me get my reviews published today in under 5 minutes. That's a level of service that we rarely see these days. Very much appreciated. Thank you
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Dec. 19, 2023
My reviews weren’t showing on my website, possibly due to some changes I’d made. I reached out on a Sunday and Doner fixed the issue immediately. Thanks!
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Dec. 18, 2023
Great app, but the service is amazing. I'm on the free plan and I deal with a human (not bot) and they always fix it promptly! Last time "Ruzsel J" helped me. Highly recommend!
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Jan. 9, 2024
Update review. Our reviews were duplicated when the Yotpo team imported our reviews from Stamped, and they don't have an easy way to hide duplicate reviews. Also, instead of sending reviews for orders as they came in - Yotpo's system retroactively sent emails for older orders (from six months ago) and used up all of our order limits for the month in one shot.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Dec. 18, 2023
Rhenant was great. They helped out super quick and all my questions were answered,
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Dec. 17, 2023
Ruszel was extremely helpful in sorting any issues we had! Easy to use app and extremely impactful on our site
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Dec. 17, 2023
Great support, very fast problem solving recommend them over TP all day - Shoutout to Ruszel John Customer Service Specialist.
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Dec. 17, 2023
I’ve been testing the free plan and ran into an issue. Jorge (online chat) was quick to respond and solved my problem right away. I love the aesthetic on my website and look forward to using other Yotpo products.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Dec. 14, 2023
Jeorge Kenneth V was awesome and helped a ton with review migration between various products when we reorganized SKUs.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Dec. 14, 2023
Yotpo has a lot to offer and a pretty good range of price/functionality/etc. The support is what makes them stand out! I always get a quick response and, unlike with most softwares, the agents don't just send you an article but they get in your account and fix things for you. That's what Doner did for me recently and I appreciated it so much!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Dec. 14, 2023
I have to say, the help I received today was fast and extremely efficient. Rhenant T helped me. Didn't know exactly how to implement what I was asking. Did some quick research and accomplished exactly what I needed. Thank you!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Dec. 14, 2023
Yotpo product ratings don't appear on our search/collections pages, nor can we add our email address as the sender email. We haven't received the verification email to confirm it, and Yotpo's support right now is non-existent. Expect to wait multiple days for a reply, only to be disappointed when they send back the same canned response. For how much they charge, the support should be far better, and I think we're going to look for something else.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Dec. 14, 2023
rheant was amazing help
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Dec. 14, 2023
Yopto Support does it again! Special shout out to John G who helped me resolve a display issue very quickly.Thanks
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