Yotpo: Product Reviews App

I had an issue integrating Yotpo with Shopify and Yotpo customer service was excellent and helped me solve the problem right away. 5 stars! The customer reviews are a fantastic way to get customer input on the site. Hana

YotPo has been great! Customer feedback has been integral in identifying who really loves our products and how we can improve our customer experience. The Yotpo team even helped me install some of the code when I changed a Shopify theme. Thanks!

Great customer service. We highly recommend this App! Rhemy R was very responsive and he solved all of our questions. A+

First off, I used to HATE Yotpo. I used another sales platform and did not like the way it was difficult for customers to leave reviews. Once we switched to Shopify, Jack from Yotpo reached out and was able to fix the issues and concerns. He pointed me to Josephine E. who did an OUTSTANDING job in transferring my reviews from the other platform to Shopify and the response time was ridiculously fast. She even went above and beyond with helping me put the right information into the spreadsheets. I HIGHLY recommend Yotpo. Their integration was easy enough for me to input codes and I know very little about coding and the changes showed up within hours.

Great app! Been using this app on our site for over a year and we are very satisfied. Today i needed some help setting up my star rating on my collection page and i sent a customer service request and within an hour had a response and what i needed was taken care of immediately. The Yotpo rep i dealt with is Josephine E. Josephine was very helpful, explained everything and made sure what i needed was taken care of quickly. I love good customer service like this, makes me feel confident, that we are with the right company.

Yotpo makes it easy to manage and moderate our site reviews. Their support is very responsive and helpful!

Updating your theme can affect the reviews on your page, but the Yotpo team has been very helpful throughout the transition. Guiding me step by step. Thank you.

Best Customer Service Team :) Very prompt and helped me resolve all issues in no time. I just wish YotPo allowed integrating reviews from Amazon.

Really great and fast customer service. I needed some code added to my theme and they were on it! Thank you !

This app works really well with no issues. They have a super responsive customer service. Was able to get my Etsy reviews transferred over relatively quickly. Thank you, Mary!

After installation I had a few issues however Yotpo's level 2 support team were very helpful and worked to resolve the issue. I'm happy the the app and now expanding it's usage on my site.

*UPDATE 05-22-2020* YotPo reached out to me following my review and extended out options to improve my experience. I am a firm believer of customer service and I believe I would do injustice to not adjust my review to a full 5 stars for a great app paired by service that follows-through. ----------------------------------- Yotpo has incredible customer service and have helped me with numerous issues for my site. I've had questions and issues that I've discussed with them at weird times of day and they always have someone there to respond and provide support (shoutouts to Mary Ann and Josephine who are among the names I remember working with who were absolutely amazing). I would list them as one of the top Shopify apps with top-notch customer service. The only reason I placed it at a 4 out of 5 is that I personally think YotPo could be more competitive with its features for the price it is charging as it is actually one of my "pricier" Shopify apps I currently have on my store. I am paying for the $29/month plan but still have a "Powered by Yotpo" shown on my website in the reviews section and if a customer that purchases my product loses my automatic review request email, my plan does not allow me to send a manual email review request. The product page review section also does not allow for customer to upload their photo, photo uploads can only be performed through the email review request system. Besides those items, the interface is clean. The set up is very intuitive. The presentation on the website looks great.

Yotpo is fantastic and not just for reviews! The team are incredible and do everything they can to help. Shout out to Leizel - keep up the good work.

Yotpo has definitely helped gather reviews and increase our conversion. Their team is responsive and quick to help navigate you through install and maintenance.

Amazing customer service. Struggled to install the app properly and contacted support. Very quick and efficient help. Now the app works amazing. Already getting new reviews on my site. Thank you Yotpo.

Excellent customer service from Ruzsel J!. We needed help with installing the widget on a new theme, and Ruzsel was incredibly attentive, helpful, friendly, and knowledgable.

I think this is a great app and the customer service answer the E-mails quickly and are very helpful!

We like Yotpo, but the best of the best is its customer service. We were stuck with an issue about our products and Mary Ann at Yotpo really helped us. She worked for two days until our problem was solved. We don't give them 10 stars on the review just because it is not available. We are just very happy with this service! Thanks Mary Ann!!

I've used yotpo for years now and any issue I've had, they've stepped right in to help me out. I recently worked with Danreb..and he responded fast and helped to fix my issue quickly.

Great product and features. It helps our website get a lot of reviews from our customers. And also, good customer service.