Yotpo: Product Reviews App

July 17, 2020

Awesome app! I had some difficulties at first, but later on the support helped me. Would definetly recommend.

July 17, 2020

We're just getting started with YotPo, but have found the app integration to be super simple...and the onboarding process to be very smooth. The customer service is always there to quickly help with any issues in real time. Five stars all the way around!

July 16, 2020

Still getting used to it. However, getting people to actually do reviews by having automatic emails sent out really helps.

July 16, 2020

Like the free version. Does exactly what we need it to do. Tech support was so fast and helpful when I wasn't happy with where the widgets were coming up. They very quickly went in and made it exactly what I wanted.

July 15, 2020

The app is ok and ties into Shopify well enough. Yotpo as a service is a good product, its just that Yotpo as a company is awful awful awful. Everything is an upsell, because they practically lie by obstuficating what is available and what is not available. Check out their pricing - most things are in the "premium plan". Well, we have a premium plan, but nothing is every available. I have to write to customer support constantly asking why soemthing isn't working as I followed the support page's instructions. "Only for an annual plan" or "Enterprise plan" or something similar is what I always get. But thats not in the selling documents, thats not in the support documents, its always only in the non specific "premium plan". Good product, priced at the very upper boundaries of tolerable, terrible company.

July 15, 2020

The app is really good! exactly what we need it! but the greatest part of all is the extremly fast and resolutive support

Feb. 22, 2021

***Updated** I have used yotpo the past 5 months and still think it's a great platform. My biggest complaint, and why I'm no longer a customer- the cost/value. We started going over 200/orders a month and the cost goes from $99 to $199 with no additional features. Even at $99 for 200 orders, that's $.50/order which is just unreasonable. Further- I'm unable to black list a product without jumping to the $500/month plan, which really doesn't make sense. I ran out of orders 3 months in a row and then started looking to other alternatives. There are dozens of other ones that grossly exceed yotpo's features at a fraction of the price. I spent the afternoon and moved from Yotpo to one of their competitors and have significantly more features, 3x more orders, and am paying less than half I was at yotpo. Their product is good, but they've priced themselves out of the market. I'm all about paying for quality, but not allowing me to blacklist "route" shipping insurance and then charging $.50/email just isn't close to worth it. I'm glad I used Yotpo, but wish I would have spent more time looking at competitors offerings before committing to them. Their customer service is good, although they do send a whole lot of spammy marketing emails, which is annoying as a customer. Also- rereading my feature request- other almost every other app has the ability to use dynamic coupons. Not yotpo, or at least not until you spend $1000/month Outstanding customer service! Faster than any other shopify App I have installed in the past 4 years. My only regret is that I didn't install this app sooner! Feature Request: I've only been on the platform for about 48 hours, but it would be really nice if the coupon setting could automatically generate custom coupons like some of the other (less expensive) apps I have running. I have a huge discount coupon code for sharing a review on social media and am very concerned about it getting loaded into a "honey" "wish" or the hundreds of other coupon databases out there. Sure, I can make the static code limited to one per customer (read- email address, I'd create a one time use email address to save $50), but aside from that, there is nothing stopping a static coupon code from getting everywhere on the internet. The upgraded coupon feature is the ability to load 100 coupon codes manually to shopify- even that, why not make it automated? Also, that pricing for the upgraded coupons is not available on any plan I've seen online. Overall- I'm very happy with the app thus far. I know they'll read my input because it's on here, but that doesn't take it away from 5 stars. Looking forward to working with you all indefinitely!

July 13, 2020

This app is amazing for helping to gather reviews. IT offers email functionality so that you can solicit new customers for reviews when they buy, you can even offer a coupon for a completed review. Their tech support was very responsive and even installed code for me. I highly recommend this app!

July 13, 2020

Diane was great and has helped me over and over with any issues I have! I am very happy with the support and the app itself.

Aug. 4, 2022

The support is wonderful! I wanted to collaborate all my reviews onto one page but found the instuctions difficult as there was a fair amount of coding involved. Lemuel C added to the code to my website and I now have a wonderful reviews page where customers can see all my 100s of reviews in one place. Thank you so much Lemuel!

July 12, 2020

Great app, easy to use for customer reviews. Nice clean layout that looks good on any website. Customer service is exceptional, very quick to fix up any issue I have. Highly recommend!

Aug. 10, 2020

Photo reviews are only available for paid plan 30 usd per month that is too much to pay every month I have deleted this app but they still sending emails to my customers w

July 11, 2020

Loving YOTPO so far! The support team is really wonderful to work with. Always available and ready to answer questions. The review widgets are great and I love that you can customize the colors.

July 10, 2020

Jo Lorenz Support Agent was very Helpful.

July 9, 2020

Great app, one of the best out there. The higher tier subscriptions are expensive and out of reach for smaller stores. Would love to add ratings to google shopping products but that is out of reach for my shop at the moment. Get this app for great user generated content and reviews!

July 9, 2020

This App has been very helpful user friendly, and covers many areas. Support is excelent, and the results are very fast. Really good app to build social validation of our products and services.

July 8, 2020

I thought this app would be helpful but it only sent like 20% of the review emails. Most customers have reported they never received a review email. Waste of time!

July 7, 2020

They were very attentive as I transferred reviews from my old theme to new theme. Sometimes response to emails within 5 minutes and problem fixed. looking great although I wish their logo didn't have to show on my webpage.

July 7, 2020

The app is incredible, it gives more credibility to the product you are selling. The assit is great, and very efficient. Thanks alot for your support.

July 4, 2020

Great app. Support is great also, they assisted us fast and give solution to our problem in less than 10 minutes. Thanks!