All reviews

Rating Breakdown

  • 5
    91% (6,424 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
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5 / 5 Share

Sept. 14, 2021

Great customer service!!! Will definitely use on all our sites. I like that it integrates with google shopping. Update: Had another request and was helped tremendously by Don. Love Yotpo!!

Store

mewd

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 7, 2021

I would say the app looks great and the support helped me to fix a issue through my shop. I am very grateful to Junalou, who was very helpful and kind.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 7, 2021

This apps been great at collecting product reviews to help new customers trust the brand. We're a very new brand so these reviews along with the visual reviews is massively helping us to create customer loyalty and trust! Highly recommend it.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 7, 2021

Don assisted me with moving over from Loox and fixing up issues with coding. He was so helpful and patient with me (even when I got sidetracked and disappeared for a while). Amazing customer service! Thank you :)

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 30, 2021

Orly was amazing! Helped me resolve a task perfectly. Orly was extremely patient and quick to help. Anyone would be lucky to have Orly as a customer support at Yotpo! Thanks Orly!

Store

Seadon

Using app

10 months

Total reviews

5

Average rating

4.2

5 / 5 Share

July 7, 2021

DOWNLOAD IT NOW!! its super easy, and the customer service is TOP NOTCH! i love the system they have! they literally spoil me with ALL the help honestly!! ORLY is AMAZINGGGGGGGGGGGG!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2021

Great experience using this app - Mark was genuinely helpful! My problems were solved pretty much immediately

Using app

18 days

Total reviews

7

Average rating

5.0

5 / 5 Share

July 6, 2021

Love the app! Ed was super helpful in fixing a few things for my store. I would recommended them to any store owners

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 6, 2021

Yotpo chat support is really good, super helpful and speedy. After some frustration with costing transparency the team support has done a great job. Thanks !!

Using app

About 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

April 27, 2022

I was just helped by Reinier. He was great and honestly deserves a raise for how good and helpful he was. Took his time to find solutions and solved my problem to perfection. Give this man a raise or promote him ASAP :)

Using app

Almost 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 9, 2022

The customer service representative at Yotpo, Allen, was extremely helpful! Thank you for your working thru the weed hours of the morning to assist me with my website!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2021

Great application to make your visitors trust your store, on top of that, no joke these guys are providing stupendous support. You have a problem they've got your back. Loved the response, i recently had some installation issue, had this guy Jo Lorenz and Eunice next minute to help me out. Such a gem of a person he is, i hope the same from the whole team these guys have. Kudos! You guys have a great future

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 5, 2021

Good service support,IT is fast to solve my problem,thank you!onced i meet some bug and some adjustment,they help me a lot!

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2022

10/9/2022 update: Many thanks to Djan for helping me out with a spacing issue on the star rating on my store. I spend several hour trying to figure it out on my own then reach out to Yotpo and they were as responsive as ever. Yotpo offers amazing customer service. I ran into an issue and someone was there to help me quickly resolve the issue. I would recommend Yotpo to all Shopify store owners who want to help build trust and collect customer feedback to improve their products and service offerings. Thanks, Mark and Ronel for all your help today.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2021

James was awesome. very good experience Thank you very much! will definitely be recommended yotpo Thanks again

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 19, 2021

I needed help adjusting the review's setting and used the live chat to enquire for help. Junalou was kind and patient enough to understand and provide me with the assistance I needed. Extremely happy with the service. Junalou also made further recommendations to add certain features to my online shop which I felt was extremely thoughtful. Also James was very helpful too

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2021

Don was super helpful and prompt! Has made things a lot easier for out website development so far, Cheers !

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2021

I needed help from the support team to edit the CSS code of my website and Ed did a great job! Thank you again.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2021

Good app, looks good and really helpful Customer Service - Gimbert was so helpful! Thanks for your time :)

Using app

Almost 4 years

Total reviews

5

Average rating

4.8

5 / 5 Share

July 5, 2021

Always great help from the support team and especially from Ed! They reply fast and are always ready to help out.

Store

LOOFT

Using app

Over 1 year

Total reviews

2

Average rating

5.0