Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,513
chart
#326
All reviews
Review RSS Feed
June 4, 2020
The support has been amazing. Very quick and super helpful! Looking forward to lots of great reviews from customers.
June 3, 2020
Great customer service/support. We were in the process of changing our platforms and not sure if we could move the reviews, use the same account, and so on. But Josephine made it so easy she even placed all the widgets and star ratings on the website. Amazing service. Hats off!! Thank you!
June 3, 2020
Great customer service and support. Expecting great things. Reviews and very important so should be a big help.
June 3, 2020
Yotpo is terrific. Too many apps in the marketplace, but this one is definitely a must. Additionally they have an ecosystem of complimentary apps that to my knowledge are also much needed to grow your store
June 3, 2020
I used this app for two yeras trying to get reviews. My atore was havi g performance issues and a SEO audit discovered that it addS block of information that conflicts with google search. Reach them several times, they could not offer a solution. If you appreciate your business, DON’T install it, you will regret it
Thank you so much for taking the time to leave a review. We're so sorry to hear you had a negative experience. Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.
June 3, 2020
I have not been using Yotpo for that long but I am impressed with their customer service! Anne helped me get everything setup very quickly and it made things so much easier during the setup process. Thank you Anne!
Dec. 14, 2022
We have been using Yotpo for sometime and have been very happy. The app works well and customer service is always stellar. Mary was amazing and helped us solve our issue quickly and efficiently! Thanks Rhenant!
June 1, 2020
So far Yotpo has been beyond amazing! Diane has been helping me as I had a few difficulties and everything has been a breeze after that! Looking forward now to have many reviews on my site. Brilliant app. Thanks!
May 30, 2020
Amazing product and great customer service when I needed to resolve a few minor issues. We've collected 10x more reviews with this app than with standard Shopify reviews.
May 30, 2020
Great customer service, i has been customizing this APP and that's amazing, i can manage reviews, custimize them, and show real reviews in my website. Also really good customer service, thanks for all the support, so fast and nice one :)
May 30, 2020
They were very helpful in setting up the widget for us. Very good customer service! I just started to try the app out and am very happy about it!
Oct. 28, 2023
App is really good, Doner P helped fix issues once again, i had swiftly which is much appreciated. I will be using this app to build my brand awareness. Very happy! Give him a raise! Defo recommend.
Dec. 13, 2022
The customer service from Edilyn was very helpful in a timely manner and was able to resolve not only the problem I was experiencing but also add an additional feature that improves my customer experience. Very thankful.
May 29, 2020
The app does the work of collecting reviews. However, note the app stops collecting reviews when your shop sells over 50 products a month. I had installed this app in the middle of the month with over 10 orders processed in my store to start with, so it quickly reached the limit and now the app has stopped unless I upgrade my plan. Our site sells over 50 products a month regardless of the help of this app, so it is difficult to understand why the plans are charged based on products sold. Only a third of our customers return with reviews so the plans should be charged based on the number of reviews collected.
Thank you so much for your feedback. We always want to ensure a business is on their 'right fit' plan -- meaning how much they're paying should align with the services their receiving and what their business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business and can be found across the industry. Our pricing model is available on our website and in your Yotpo admin - For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. As part of Yotpo's effort to generate the most reviews for our customers, we offer 200 extra orders for new users to help get them started in the best way possible and generate reviews from past orders. If you would like to get in touch, we would be happy to assist you further. Thanks again for your feedback!
May 27, 2020
We've only had a few weeks -so far so good. Customer service chat is fast and able to answer questions!
Oct. 27, 2021
VERY RESPONSIVE!! Even in a tough environment where not a lot of companies respond to anything..... Awesome Support and integration. I do not have much experience either and was able to make the connection.
May 16, 2022
Five stars! Highly recommended! Yotpo are incredibly efficient, with such friendly service. Thank you for your help :)
Aug. 8, 2023
Yotpo works great, and any issues we had were quickly resolved by the team. I just had more things I needed help with, and Ronel R was able to help me out. He kept me in the loop with updates, and we had a meeting to discuss my issues. He was incredibly helpful.
May 26, 2020
Just upgraded to Yotpo Growth account, and needed some help immediately. live chat was super reactive! Leizel was very very helpful! Although the pricing is a little expensive, I do hope getting more reviews will help to increase my conversion rate soon!