Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,513
chart
#326
All reviews
Review RSS Feed
May 25, 2020
The support team have been fantastic. Approachable and ready to help. Yotpo has been a fantastic addition and we will be looking to upgrade. Thank you :)
May 25, 2020
We've used Yotpo for handling our customer reviews for the last four years or so now. The system has worked flawlessly for us. The system allows us to customize how the review system works for us and it has never caused a problem. Today I asked Yotpo to import some reviews from products we acquired from another site and the agent was so fast and responsive! We had an error in our file and on a webpage and the agent corrected the file for us and let us know about the error so we could correct it and the import was completed successfully. All of this happened within a 30 minute time span! Excellent product... excellent service!
May 25, 2020
Great product for getting reviews and displaying them on-site, support is fast and thorough! Highly recommend
May 23, 2020
This app is EVERYTHING! Its makes collecting reviews so easy and seamless. I couldn't be more thrilled with Yotpo.
May 23, 2020
Great customer service! Installed custom code on an updated theme in no time on a Saturday afternoon holiday weekend. Thanks for the help.
May 22, 2020
Great app. Great service from Bernard!! Setting up the auto capture trigger after a product is fulfilled. Thank you
May 20, 2020
We are very satisfied with the Yotpo app, but even more so with the customer support. As a new business, we made an error in setting up Yotpo, and the customer service agent went well out of her way to help us in rectifying the situation. I'm sure it took her a long time to fix the problem we created, but she didn't even hesitate and followed up to make sure that everything was okay. Great customer service!
Jan. 11, 2023
Great app. The support team works really good and fast. I want to thank Allen who was very helpful and solved some installation issues
May 20, 2020
Their support team is really helpful! They can also upload your old reviews from other sources onto Yotpo, and they do it for you!
May 19, 2020
Great app and great customer service too. I recently updated my website and lost all my reviews and they had them back on there in no time.
June 8, 2022
Very good support! So far so good. Thank you!!! They were prompt, great followup and i'm happy so far. Update: 2nd review, Today my website had an issue with reviews not showing. After wasting a few hrs, I reached out to Yopto and Doner P helped me resolve this issue so swiftly. He did a great job and i have to give kudos to him on how much he knows about resolving issues on this platform. Thanks so much. It's resources like this that keeps us shopify owners using this app!
Sept. 5, 2020
Superb customer support. Responsive, helpful and above all - kind. I had made a bit of a mess at my end and they quickly corrected my error. Support staff is Golden.
May 18, 2020
This is the first time we have had reviews on our site, having looked at all the feedback from previous users we went with Yotpo, it was the right decision, it's easy to use and the support is great. We had a few technical issues, and Paul helped us straight away to get everything looking the way we wanted. Great job Yotpo!
May 17, 2020
Gathers up customer comments and let's us show them easily to visitors. easily configurable Goods job!
June 1, 2020
UPDATE: Since the review and us telling Yotpo we are not interested, the sales representative, has reached out on our live chat to tell us how poorly our sales must be since we do not have many reviews. Further reinforcing our decision to not work with them. TL:DR Check out Loox. I wasted 3 days trying to make this tool work and should've just went with Loox from the get-go. Wow, very bad customer service. I signed up excited because of the many companies they work wit, but the product is very limited and they try to push you into an annual package for $8,000. After expressing our limited budget they didn't even bring up the $49 package. Once finding the $49 package for ourselves they said we had over 300 orders and had to upgrade to $299? (this was not the case). After more custom support request they allowed us to proceed.
We really appreciate you taking the time to leave a review and are so sorry to hear about your experience. Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available. Upon seeing this review we tried to reach out. If you'd still like to get in touch, we'd be happy to help. Thank you again for your feedback!
May 15, 2020
Great app functionality! The customer service chat is very helpful and assisted me with the review migration process!
May 15, 2020
Easy to install and solves our needs. Efficiently collects reviews. Customer service it attentive and very helpful.
May 14, 2020
I had an issue integrating Yotpo with Shopify and Yotpo customer service was excellent and helped me solve the problem right away. 5 stars! The customer reviews are a fantastic way to get customer input on the site. Hana
May 14, 2020
YotPo has been great! Customer feedback has been integral in identifying who really loves our products and how we can improve our customer experience. The Yotpo team even helped me install some of the code when I changed a Shopify theme. Thanks!
June 13, 2022
Great customer service. We highly recommend this App! Rhemy R was very responsive and he solved all of our questions. A+