Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,513
chart
#326
All reviews
Review RSS Feed
May 11, 2020
First off, I used to HATE Yotpo. I used another sales platform and did not like the way it was difficult for customers to leave reviews. Once we switched to Shopify, Jack from Yotpo reached out and was able to fix the issues and concerns. He pointed me to Josephine E. who did an OUTSTANDING job in transferring my reviews from the other platform to Shopify and the response time was ridiculously fast. She even went above and beyond with helping me put the right information into the spreadsheets. I HIGHLY recommend Yotpo. Their integration was easy enough for me to input codes and I know very little about coding and the changes showed up within hours.
May 10, 2020
Great app! Been using this app on our site for over a year and we are very satisfied. Today i needed some help setting up my star rating on my collection page and i sent a customer service request and within an hour had a response and what i needed was taken care of immediately. The Yotpo rep i dealt with is Josephine E. Josephine was very helpful, explained everything and made sure what i needed was taken care of quickly. I love good customer service like this, makes me feel confident, that we are with the right company.
May 9, 2020
Yotpo makes it easy to manage and moderate our site reviews. Their support is very responsive and helpful!
May 9, 2020
Updating your theme can affect the reviews on your page, but the Yotpo team has been very helpful throughout the transition. Guiding me step by step. Thank you.
May 8, 2020
Best Customer Service Team :) Very prompt and helped me resolve all issues in no time. I just wish YotPo allowed integrating reviews from Amazon.
May 6, 2020
Really great and fast customer service. I needed some code added to my theme and they were on it! Thank you !
May 5, 2020
This app works really well with no issues. They have a super responsive customer service. Was able to get my Etsy reviews transferred over relatively quickly. Thank you, Mary!
May 27, 2020
After installation I had a few issues however Yotpo's level 2 support team were very helpful and worked to resolve the issue. I'm happy the the app and now expanding it's usage on my site.
May 22, 2020
*UPDATE 05-22-2020* YotPo reached out to me following my review and extended out options to improve my experience. I am a firm believer of customer service and I believe I would do injustice to not adjust my review to a full 5 stars for a great app paired by service that follows-through. ----------------------------------- Yotpo has incredible customer service and have helped me with numerous issues for my site. I've had questions and issues that I've discussed with them at weird times of day and they always have someone there to respond and provide support (shoutouts to Mary Ann and Josephine who are among the names I remember working with who were absolutely amazing). I would list them as one of the top Shopify apps with top-notch customer service. The only reason I placed it at a 4 out of 5 is that I personally think YotPo could be more competitive with its features for the price it is charging as it is actually one of my "pricier" Shopify apps I currently have on my store. I am paying for the $29/month plan but still have a "Powered by Yotpo" shown on my website in the reviews section and if a customer that purchases my product loses my automatic review request email, my plan does not allow me to send a manual email review request. The product page review section also does not allow for customer to upload their photo, photo uploads can only be performed through the email review request system. Besides those items, the interface is clean. The set up is very intuitive. The presentation on the website looks great.
May 2, 2020
Yotpo is fantastic and not just for reviews! The team are incredible and do everything they can to help. Shout out to Leizel - keep up the good work.
May 1, 2020
Yotpo has definitely helped gather reviews and increase our conversion. Their team is responsive and quick to help navigate you through install and maintenance.
May 1, 2020
Amazing customer service. Struggled to install the app properly and contacted support. Very quick and efficient help. Now the app works amazing. Already getting new reviews on my site. Thank you Yotpo.
May 15, 2024
Excellent customer service from Ruzsel J!. We needed help with installing the widget on a new theme, and Ruzsel was incredibly attentive, helpful, friendly, and knowledgable.
April 30, 2020
I think this is a great app and the customer service answer the E-mails quickly and are very helpful!
April 29, 2020
We like Yotpo, but the best of the best is its customer service. We were stuck with an issue about our products and Mary Ann at Yotpo really helped us. She worked for two days until our problem was solved. We don't give them 10 stars on the review just because it is not available. We are just very happy with this service! Thanks Mary Ann!!
April 28, 2020
I've used yotpo for years now and any issue I've had, they've stepped right in to help me out. I recently worked with Danreb..and he responded fast and helped to fix my issue quickly.
April 28, 2020
Great product and features. It helps our website get a lot of reviews from our customers. And also, good customer service.
April 28, 2020
Great product and great customer service, thanks to Caroline for the quick response in answering my questions.
April 28, 2020
Tough at first to get this all working but the support was fantastic and helped me get it u and running on our site very efficiently! Great reviews App!!