All reviews

Rating Breakdown

  • 5
    91% (6,425 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
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5 / 5 Share

June 16, 2021

Brilliant tech support with transferring the account from another platform. Overall great experience using the app.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 16, 2021

Thank you Louanne from Yotpo for providing great tech support with figuring out automatic coupon email! :)

Store

Lémore

Using app

About 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2021

Gimbert with Yotpo support helped me to import all of our Google reviews so that they display properly on our Shopify site. He was knowledgeable, professional, and completed the job in a timely matter. I'm extremely happy with the appearance of my website thanks to Gimbert at Yotpo.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 16, 2021

So I was having trouble using an import feature for reviews and don my man solved it like it was nothing and that too in couple minutes! Thanks don!

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2021

Jo Lorenz provided great service and made the changes to the placement of the 5 star review section swiftly. Very happy with the changes!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 16, 2021

Very lovely and helpful team! I had 'Mark' help me install review widgets and more :) Thanks for the Help Yotpo Team.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

June 16, 2021

I used the app to get our customers to give us feedback. The reviews not only helped us to know what our customers like and don't like, but it also provided us with social proof.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2021

Although there were some minor issues, but this app works great so far. And the customer service is good, Ed, Sheen and Eunice did great jobs to answer our questions, and fix most of our problems. one suggestion we would like to give to customer service: when an issue is reported, please communicate solutions and associated impacts/risks to customer before take any action. This will let customer to evaluate impacts/risks before implement solution. In whole, we do recommend this app to e-commerce shop

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 15, 2021

Had help from Orly. Very professional in helping installing YotPo to my Shopify page. Very helpful.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2021

We've used Yotpo for several years. The product has always been great. Recently had some issues that Orly helped me with. I believe the customer service has improved significantly since the last time we had an issue maybe 2 years ago.

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2021

Easy to set up and customize. Sheen from customer service helped me resolve an issue I experienced quickly.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2021

Incredible customer service. We had a problem grouping our products and updating our catalog. Junalou from the Yotpo team patiently helped me through the entire process and went above and beyond to get it solved. We will continue to be loyal Yotpo users. :)

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 15, 2021

We got some awesome help from Jonalou. We had problem with www.shop.lashia.se with reviews and I will give her all credit and fast answers. I will really recommend.

Using app

3 days

Total reviews

3

Average rating

4.0

4 / 5 Share

June 15, 2021

Junalou was extremely helpful in assisting me to set up the app. Excellent customer service. App interface is somewhat clunky and challenging to navigate. Preview pages appear fairly inaccurate.

Using app

3 months

Total reviews

8

Average rating

4.9

5 / 5 Share

June 15, 2021

Yotpo has been a great addition to our site. The customer support from Radly and Junalou has been timely, accurate and really time saving

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 15, 2021

I like the assistance they provide with this APP. Manny was of great help when I was struggling with Carousel. Thanks again

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2021

I have just installed Yotpo on my site under the free plan. I was not sure if it had everything I needed. After a good chat with support on the live chat (with Manny) all my questions where answered. I was on the fence about whether to go ahead with Yotpo and after this chat I was convinced. I had set up my automated emails and was receiving reviews, I was unable to publish them. Manny was very patient and helpful even though I had so many questions. And was quickly able to solve my issue/s.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 15, 2021

Yotpo has been great to automate the review collection. Customers can very easily respond to the automated emails to give us reviews and help convert other potential customers

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 15, 2021

This app helps me a lot. Also, they offer good after-sales service. Thanks for Ed's patiently help. I will recommend this app.

Store

Kimerry

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

June 15, 2021

perfect and fast customer service was able to set up some custom coding in less than 5 minutes thanls

Using app

4 months

Total reviews

1

Average rating

5.0