All reviews

Rating Breakdown

  • 5
    92% (4,082 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (128 ratings)

Reviews with Text

  • 99% (4,379)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 7, 2020

YOTPO has been great! Love having the reviews added to my site. I had a hard time figuring out how to install the "Rich Snippets" option- BUT I used the Yotpo live chat option and the Yotpo representative (PAUL! :) ) helped install that feature for me. I am SO very happy with Yotpo and grateful to have received so many wonderful reviews on my shop, thanks to their app. ALOHA!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

Great customer service thus far. Friendly and easily take care of any issues that pop up. I look forward to seeing what more we can do with this app.

Using app

9 months

Total reviews

13

Average rating

5.0

5 / 5 Share

Dec. 11, 2023

Time after time I am amazed by the customer service of Yotpo. The assistance from Daniel, Reinier, Ruzsel John, Kenneth John M and Gimbert has been amazing. I use this app to receive feedback from my customers. It really helps me know what people enjoy the most about my products. I recently experienced a problem with my site and a lady called Shyrene, was extremely helpful and fixed the problem within 10 minutes! I didn't have to do anything! Manny was also extremely helpful and would highly recommended! Reinier D solved a problem for me which would've taken days to complete but they went out of their way to create a spreadsheet in a couple of minutes. So pleased and thankful for this service!

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 9, 2023

Great app, easy to install and with an excellent customer service team. We are very happy with the functionalities the review tool offers. Reinier was of great help!

Using app

Almost 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 1, 2020

Super capable, and rapidly created healthy reviews across my products from historical purchases. Awesome real-time chat support - that jump in and help you get things optimized.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 12, 2020

Insane customer support! They go above and beyond at high speed! I'm very pleased with the outstanding customer support I had from Mary Ann today. Thank you

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2020

Very helpful customer service. We had to re-import all our reviews after having our products accidentally deleted (our fault) and they took care of everything.

Using app

3 months

Total reviews

3

Average rating

4.3

5 / 5 Share

Jan. 28, 2020

I installed the app, added a ton of great quality reviews & even had an issue installing a widget but the support agent (Shyrene D) was incredible! Can't recommend this app more!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 26, 2020

Yotpo has been awesome! getting us tons of reviews automatically after the simple set-up. support has been very good as well. Thanks Diane for your help!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 23, 2020

great customer support and fast turn around. this is my second store on yotpo and have been with them for over 5 years.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 23, 2020

The customer support team is very responsive and address the issues very swiftly. We believe that that Yotpo is the best review app available.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2021

An unexpected pleasure. Submitted a help request on Sunday night and almost immediately got an answer back from Junalou at Yotpo support. Problem resolved.

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Hi! Thank you so much for leaving a review. We're happy to hear you're satisfied with our customer service. We'll be sure to pass on your kind words to Josephine.

5 / 5 Share

Jan. 21, 2020

A great support team and an amazing app that is helping our store. Jo L from customer service was very helpful and provided informative and useful advice, link to articles and guidance.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

John G. was really helpful and clear in his explanations, he managed to help me solve my issue and even went on to further give me suggestions that would help to improve my website better!

Store

Bow

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2020

These guys are pros at customer service. They are so prompt in their responses, and always happy to help. The service itself is easy to use, and gets more reviews than my previous app! I highly recommend trying this out!

Using app

10 days

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for taking the time to write a review! We really appreciate your feedback and are happy to hear our customer support team is hitting the mark.

5 / 5 Share

Jan. 15, 2020

This app is amazing I can't believe we didn't have this when we started the website. Paulo was amazing with helping us get it set up and I am very pleased with my purchase and the support I received.

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for your review, happy to hear you're enjoying Yotpo!

5 / 5 Share

Jan. 14, 2020

I recently started using this app. And the Yotpo team has went above and beyond to help me understand and set everything up! They reply right away and are so patient and helpful! Couldn’t be happier with this app!

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review. We're so happy to hear you're enjoying Yotpo and our team was able to help!

5 / 5 Share

Jan. 14, 2020

YOTPO Support is excellent. We had some implementation issues and their support team quickly responded, resolved our issues with speed, and we were back up and running in no time. The app is great and works exactly as expected - highly recommended.

Store

Chooka

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We're so happy to hear you're enjoying Yotpo and our team was able to help get everything up & running smoothly!

5 / 5 Share

July 9, 2020

Very helpful support, LOVE working with all of their support agents! I would recommend to anyone looking for a review app!!! Very customizable :)

Store

Nomz

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for your review, we love hearing about all of the positive experiences with our support team!

5 / 5 Share

Oct. 5, 2022

Ronel was of great help!!! Must have app for social proof! With top notch online support. Highly recommended....very flexible & reasonable plans/prices!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for leaving a review! Happy to hear Yotpo's been a valuable addition to your site.