All reviews

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (153 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,464)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 10, 2021

Ronel was SO patient and helpful with me in some formatting help I needed for our reviews page. I really appreciate when platforms provide customer service over email and chat vs. just sending me a documentation link :) Ronel went above and beyond! 10/10

Store

aila

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 7, 2020

Just installed and a few teething problems (due to user error I might add) were quickly and easily resolved by the support team, thank you

Store

KIND2

Using app

3 months

Total reviews

8

Average rating

4.9

5 / 5 Share

April 27, 2023

We are very happy with the customer service. Very helpful and available, they resolved an issue with personal support. I recommend the app as a review system

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2020

very simple to set up and get started. their customer service is great! i'm a very small business but couldn't be happier :)

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 11, 2021

Great customer service, Jo was very helpful in getting what we needed done in a quick and timely manner.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 16, 2020

Just had the best experience with Arman. Absolute hero - sorted my issues speedy as. Defo recommend Yotpo

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving a review. We'll pass on your kind words to Arman!

5 / 5 Share

Sept. 11, 2020

Thank you for the great customer service from Leizel D, he helped me the whole through the whole process, spent time answering all my questions. Thank you so much! I can highly recommend!

Store

Nessa

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We're happy to know you're satisfied with our customer service.

5 / 5 Share

April 1, 2020

great app! it e-mails the customers for you to write a review!! so thankful it does a lot of work for you. i am not using the coupon system yet but after getting help from the support team and how fast and efficient they were, definitely going to look into furthering my shop with them. thanks again!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 1, 2020

Great customer support. Jo was so helpful and so quick with fixing my issue. The App is also easy to use, and was so easy to add to my webiste :)

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 29, 2020

great app and help me import my different platforms reviews and their are quick response. I give five stars and recommend it

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 28, 2020

I was having problems installing my reviews on an updated shopify theme and Yotpo sorted it out immediately. 10 stars awarded if I could!

Using app

Almost 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

March 27, 2020

Tech support was great and helped us import our reviews from a prior app through a few difficulties in the process. We chose it because it works with Google, though it is quite expensive strictly as a review collecting app compared to many others.

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

March 26, 2020

We love Yotpo! We have used it for a while but I recently had an issue and was working with their customer service department and had a particularly great experience! The person helping me was responsive and developed a great solution for my problem! I am thankful for Bernard :) Thanks again!

Using app

About 6 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 9, 2022

Allen, Wiley, Eunice and Sugar are rock stars when it comes to support. They will help you with anything you need.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2020

Excellent App, great features, easy to use, very good after sales service! I've been using this app for some time and they keep on adding new marketing features which is great to see!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

March 21, 2020

Yotpo helps build trust with my customers, it added a layer of professionalism and took my store to a higher level right away. I highly recommend this app.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2020

I used this app to improve a lot of things: customer experience, customer acquisition, social proof, and relationships with people who visit our Store. We started out using the free product for a few months, then recently upgraded to the paid plan to charge our growth plans - the results are outstanding and it pays for itself! Love it

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2020

Great customer support team. Went the extra mile to help us resolve a request. Responsive and patient.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

March 15, 2020

Great work by the Yotpo team, made it easy to transfer over. They moved all of our reviews from our old platform. They provide more tools to reach out customers and ensure they are satisfied.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2020

Excellent app, helpful support, very useful even on the free plan, highly recommended to all starter store owner;)

Using app

6 days

Total reviews

9

Average rating

5.0