Yotpo: Product Reviews App

Yotpo is very deceiving. We have numerous shipments we make for sample orders (zero dollar), and numerous wholesale orders to hundreds of national chain outlets, where there is NO email provided for the orders. Yotpo charges you for fulfilled orders, not per emails sent for reviews, thus, you will be overcharged for every order you process. I discussed them charging based on email requests for reviews, and they stated they would implement that, that was 4 months ago. I have given up as I run out of "fulfillment credits", not requested review credits halfway through every month. Buyer beware! We have finally given up on Yotpo in lieu of a better review app that works better with google product reviews and charges based on their performance, not based on your fulfilled orders. If you choose to be charged for your fulfilled orders, even if half of those have no interaction with Yotpo at all, then feel free, otherwise, find another review app that charges you on their actual performance. Its like a marketing company telling you that their bill will be based on your overall sales only and not the effectiveness of their marketing. Its very deceptive.

Customer support provided a very quick response and fix to an issue we had, but didn't know how to fix ourselves.

Love the app - does so much and so easy to use. Plus, customer support is fast, friendly and very helpful. I definitely recommend this to all.

Excellent app for no cost. Quick support. Thanks for your services.

App is easy to install and works well. I needed help importing reviews, customer service was very helpful and quick! Thank you!

Once again i was super pleased with the help and customer service I received from Yotpo. i was even happier as I got to deal with Diane again for a new client and she greatly helped me with mass amazon review imports and also adding code to a theme which was custom made. Yotpo is without a doubt one of the best apps to integrate with your store and the customer service is even better!

Great and immediate help from their support center in live chat. I spoke with Jo, she handled the situation on the spot.

Caroline from Yotpo was extremely helpful. I'm not great at these things but she helped set this up in no time at all. Great communication and very fast with technical help. Highly recommend! Thank you so much.

I had a good experience with the Yotpo customer support team, they made it quick and easy to resolve the issue I was having.

Fantastic app! The Yotpo team are always there to help. I would highly recommend this app for customer reviews!

Very useful, very good support, i do use it all the time. Hope payments where a bit different, love the app. Recommend

This app is good. The support team response fast to resolve my issue.

YOTPO has been great! Love having the reviews added to my site. I had a hard time figuring out how to install the "Rich Snippets" option- BUT I used the Yotpo live chat option and the Yotpo representative (PAUL! :) ) helped install that feature for me. I am SO very happy with Yotpo and grateful to have received so many wonderful reviews on my shop, thanks to their app. ALOHA!

Time after time I am amazed by the customer service of Yotpo. The assistance from Daniel, Reinier, Ruzsel John, Kenneth John M and Gimbert has been amazing. I use this app to receive feedback from my customers. It really helps me know what people enjoy the most about my products. I recently experienced a problem with my site and a lady called Shyrene, was extremely helpful and fixed the problem within 10 minutes! I didn't have to do anything! Manny was also extremely helpful and would highly recommended! Reinier D solved a problem for me which would've taken days to complete but they went out of their way to create a spreadsheet in a couple of minutes. So pleased and thankful for this service!

YotPo has great support, they have been super helpful in getting us up and running and resolving our issues. App is working great and looking forward to getting more and more reviews!

Great app, easy to install and with an excellent customer service team. We are very happy with the functionalities the review tool offers. Reinier was of great help!

Super capable, and rapidly created healthy reviews across my products from historical purchases. Awesome real-time chat support - that jump in and help you get things optimized.

Insane customer support! They go above and beyond at high speed! I'm very pleased with the outstanding customer support I had from Mary Ann today. Thank you

Very helpful customer service. We had to re-import all our reviews after having our products accidentally deleted (our fault) and they took care of everything.

I installed the app, added a ton of great quality reviews & even had an issue installing a widget but the support agent (Shyrene D) was incredible! Can't recommend this app more!