Yotpo: Product Reviews App for Shopify

Yotpo: Product Reviews App

Build trust and boost revenue with product reviews & UGC
Rating
4.8
Feedback
4,394
Reviews
Chart
#52
Shopify

All reviews

5 / 5 Share
Dec. 4, 2019

Great support. Definitely, a must-use app for any store that wants to know what their customer thinks about their products or services :)

Store Using app Total reviews Average rating
Muezart 7 months 5 4.8
5 / 5 Share
Dec. 2, 2019

Love it and the chat support is awesome. Very quick to answer my questions. The app gets the job done and is easy to use.

Store Using app Total reviews Average rating
MessyPlayKits About 1 year 1 5.0
5 / 5 Share
Nov. 29, 2019

Their customer service is amazing. Every issue I've had, they have been on top of it and fixed it right away. The app itself is great so far (only a few weeks in) but will do another review as more reviews trickle in. — WEAREUPRISERS, @weareuprisers__

Store Using app Total reviews Average rating
WEAREUPRISERS 17 days 3 5.0
5 / 5 Share
Nov. 29, 2019

Awesome app that makes it so easy to automatically collect reviews and display on my store. Also, their support is super quick & helpful. Would definitely recommend this app to other shop owners

Store Using app Total reviews Average rating
Uppercrufts 5 months 4 5.0
5 / 5 Share
Nov. 29, 2019

Awesome app that is easily customisable even if your store in located in a non English speaking country. Customer support is very responsive and helpful. Thank you!

Store Using app Total reviews Average rating
Surpiqure Over 1 year 13 4.1
5 / 5 Share
Nov. 29, 2019

素晴らしいサポートです。 グーグル翻訳を使ってのやり取りでしたので だいぶつたない英語だったと思いますが、 何度も(しかもすぐに)対応して頂けました。 アプリもそうですが、特にサポートの対応は素晴らしいです。

Store Using app Total reviews Average rating
BARAILLE & GARMENTS About 1 year 3 5.0
5 / 5 Share
Nov. 27, 2019

I really like App and services , Bernard and other chat team are so great and professional . I really recommend this app . Thanks

Store Using app Total reviews Average rating
SydneyRugsOnline 9 months 10 5.0
2 / 5 Share
June 5, 2020

Interface is cluttered, and the software was constantly buggy. When issues came up, support didn't seem to know what was going on and wasn't helpful. Didn't seem like they cared at all. Price is very high, and order caps are low. If it was totally bug-free and functional, and support was awesome, we'd pay the price, but it's just not worth it for us.

Store Using app Total reviews Average rating
Breeo 7 months 5 4.2
Developer Reply

Thanks for taking the time to leave your feedback, we apologize for your experience. Our pricing model is flexible and is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19 up to $249 a month. Thanks again for your feedback!

5 / 5 Share
Dec. 18, 2019

Great customer service (helpful and fast), not too hard to set up and performs really well on site for customers too. Good integrations and automatic review requests. ---- Updated: Really helpful customer service yet again, quick and resolved the issue too

Store Using app Total reviews Average rating
Team Timbuktu 9 months 5 5.0
5 / 5 Share
Nov. 25, 2019

The chat was great! Was able to give me a quick design change in minutes. Customer service is off the charts and was able to problem solve quickly to get a good place! very pleased! J. Lorenze from the help chat was great!

Store Using app Total reviews Average rating
Frederick Benjamin Almost 4 years 4 5.0
5 / 5 Share
Nov. 24, 2019

We were using shopify reviews app, what a waste. How can a review app not send auto emails requesting customers to review their purchase, that is a MUST. We went back to YotPo, as we used them a few years ago. I have NEVER had tech support as good as I received from Paulo at YotPo. Paulo spent a ton of time sorting through a number of unique issues we ran into due to our back end setup. YotPo is the best review app, period, and now I honestly think YotPo has some of the best support of any APP providers we have ever worked with. Thank you Paulo

Store Using app Total reviews Average rating
STEP 22 Gear 20 days 3 3.7
5 / 5 Share
Nov. 21, 2019

Very good functionality. Great customer service, if you get the right person - big ups to Bernard! Downside is the cost. They really need to have more functionality at a more reasonable price - I'm specifically talking about the Google shopping integration etc.

Store Using app Total reviews Average rating
Huski Over 2 years 11 4.9
5 / 5 Share
Nov. 21, 2019

The app is great - easy to use and straightforward. I've never taken a tutorial and I find it very straightforward. Further, their customer support is fantastic. Literally, they answer my chat within 10 seconds, which is unbelievable. Definitely give it a try.

Store Using app Total reviews Average rating
Honua Hawaiian Skincare About 3 years 10 5.0
5 / 5 Share
Nov. 21, 2019

Great app to request product reviews! I had some issues validating my shopify token initially but Jo from support was super helpful and fixed the issue.

Store Using app Total reviews Average rating
MERGE4 8 days 6 5.0
5 / 5 Share
Nov. 21, 2019

Excellent and speedy support and implementation. You have implemented the code under Products page, exactly the way I requested. Thanks much Josephine.

Store Using app Total reviews Average rating
Eshwar Bhakti Over 4 years 6 5.0
3 / 5 Share
Nov. 20, 2019

Helpful support, free tier is decent but pricing is punchy and customisation is minimal. Not bad for gaining some customer reviews.

Store Using app Total reviews Average rating
Decadorn Almost 3 years 4 2.5
Developer Reply

Thanks for taking the time to leave a review, we really appreciate your feedback. We've recently updated our pricing model to be more flexible - you can find more information on our website and in the Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19/month up to $249 a month. Feel free to reach out if you have any further questions or comments. Thanks again for your feedback!

5 / 5 Share
Nov. 19, 2019

A very easy app to use that can be valuable for your ecommerce site. Customer support is amazing - 24/7

Store Using app Total reviews Average rating
Performance Athlete Over 1 year 2 4.0
1 / 5 Share
Nov. 19, 2019

DON'T USE THIS APP! I used this App about half year,and when i want to remove it from our store, the app no working after i remove it from my shopify admin,but the app's widgets and products customer review form still sticky there,we contact the support team a few times,they do nothing.we have to follew help centre guide to try clear the Comment out the related code in theme.liquid,we can't find nothing.they remove it after about three weeks when we feedback to shopify,it is terrible.

Store Using app Total reviews Average rating
Smash Nation 8 months 4 3.8
Developer Reply

Thanks so much for your feedback. We're sorry to hear you had a negative experience. Upon receiving this review, we tried to reach out. If you would like to get in touch, we'd be happy to help. Our support team is available 24/7. Thank you again for taking the time to leave a review, we really do appreciate it.

5 / 5 Share
Nov. 18, 2019

Amazing customer support by Bernard. I ended up paying twice for the plugin and he got me a refund pretty quick. Cheers mate.

Store Using app Total reviews Average rating
Dope Kicks Sneakers About 1 month 1 5.0
Developer Reply

Thanks for leaving a review, happy to hear Bernard was able to help.

5 / 5 Share
Nov. 18, 2019

Definitely getting way more reviews now than we were before using Yotpo. makes it super easy for our customers to leave reviews on our site, including adding photos. Integrates perfectly with the site. Support is good.

Store Using app Total reviews Average rating
FreshCap Mushrooms Almost 2 years 10 5.0
Developer Reply

Thanks so much for leaving a review. We're happy to hear you're enjoying Yotpo & seeing the benefits!

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