Yotpo: Product Reviews App

Nov. 27, 2019

I really like App and services , Bernard and other chat team are so great and professional . I really recommend this app . Thanks

June 5, 2020

Interface is cluttered, and the software was constantly buggy. When issues came up, support didn't seem to know what was going on and wasn't helpful. Didn't seem like they cared at all. Price is very high, and order caps are low. If it was totally bug-free and functional, and support was awesome, we'd pay the price, but it's just not worth it for us.

Dec. 18, 2019

Great customer service (helpful and fast), not too hard to set up and performs really well on site for customers too. Good integrations and automatic review requests. ---- Updated: Really helpful customer service yet again, quick and resolved the issue too

Nov. 25, 2019

The chat was great! Was able to give me a quick design change in minutes. Customer service is off the charts and was able to problem solve quickly to get a good place! very pleased! J. Lorenze from the help chat was great!

Nov. 24, 2019

We were using shopify reviews app, what a waste. How can a review app not send auto emails requesting customers to review their purchase, that is a MUST. We went back to YotPo, as we used them a few years ago. I have NEVER had tech support as good as I received from Paulo at YotPo. Paulo spent a ton of time sorting through a number of unique issues we ran into due to our back end setup. YotPo is the best review app, period, and now I honestly think YotPo has some of the best support of any APP providers we have ever worked with. Thank you Paulo

Nov. 21, 2019

Very good functionality. Great customer service, if you get the right person - big ups to Bernard! Downside is the cost. They really need to have more functionality at a more reasonable price - I'm specifically talking about the Google shopping integration etc.

Nov. 21, 2019

The app is great - easy to use and straightforward. I've never taken a tutorial and I find it very straightforward. Further, their customer support is fantastic. Literally, they answer my chat within 10 seconds, which is unbelievable. Definitely give it a try.

Nov. 21, 2019

Great app to request product reviews! I had some issues validating my shopify token initially but Jo from support was super helpful and fixed the issue.

Nov. 21, 2019

The app is very helpful! The customer support is awesome — Pauline took the time to help us quickly with literally every issue we had. Absolutely recommend this app.

Nov. 21, 2019

Excellent and speedy support and implementation. You have implemented the code under Products page, exactly the way I requested. Thanks much Josephine.

Nov. 20, 2019

Helpful support, free tier is decent but pricing is punchy and customisation is minimal. Not bad for gaining some customer reviews.

Nov. 19, 2019

DON'T USE THIS APP! I used this App about half year,and when i want to remove it from our store, the app no working after i remove it from my shopify admin,but the app's widgets and products customer review form still sticky there,we contact the support team a few times,they do nothing.we have to follew help centre guide to try clear the Comment out the related code in theme.liquid,we can't find nothing.they remove it after about three weeks when we feedback to shopify,it is terrible.

Nov. 18, 2019

Amazing customer support by Bernard. I ended up paying twice for the plugin and he got me a refund pretty quick. Cheers mate.

Nov. 18, 2019

Definitely getting way more reviews now than we were before using Yotpo. makes it super easy for our customers to leave reviews on our site, including adding photos. Integrates perfectly with the site. Support is good.

Nov. 18, 2019

Excellent way to show social proof at a glance. Has been an indispensable tool for our development as a brand. Love that we can add ratings to product cards across collections, and in a single review page for easy promotion.

Nov. 17, 2019

Great customer support! We had an issue on our account calculating the wrong number of reviews but Rochenel helped us resolve the problem!

June 23, 2025

Excellent customer support! We had a small issue connecting reviews with some of our product bundles, but Arven S helped us find a quick, effective solution. Love this service!

Nov. 15, 2019

As a stand alone tool, unintegrated, it works fine, does what it says on the tin. But in a modern ecommerce environment who wants tools that are unintegrated and in the review context, not communicating with Google to present your reviews in search and ads, as per this stated feature: "Drive high-intent traffic by displaying ratings in organic search results and Google Ads."? Well disappointingly, it cost $8500 per year to get access to this feature, it comes with other features, but when you are trying to grow your store this feature is very useful without the rest, but totally and completely unaffordable for smaller stores. Great if you are already the size of John Lewis or Amazon, but you probably need it less if you are already that size.. Thanks for your help Yotpo in enabling the growth of our store... NOT!!!

Nov. 15, 2019

Great tool with a lot of good features. Easy to use and manage, and awesome customer support (fast, helpful, and live chat available!)

Nov. 13, 2019

I'm just getting started but I'm very impressed with the customer service! They have been knowledgable and responsive.