All reviews

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (152 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,463)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 13, 2019

Social Proof is everything. Yotpo has been really instrumental in helping us to build trust with potential buyers by providing us with easy way for us to obtain and aggregate testimonials.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, thank you so much for your review! We're thrilled to hear you're seeing (and enjoying) the benefits of Yotpo.

5 / 5 Share

Nov. 13, 2019

Support team was very helpful and fast when we needed them. Great app! Reviews are great for our products and help with our sales.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for leaving a review, happy to hear you're enjoying Yotpo!

5 / 5 Share

Nov. 13, 2019

The app works as expected.... But be sure you're only using 1 account, connect to only 1 site at a time... we had our reviews disappear off the site, and Jenny with Yotpo support not only resolved the issue for us, but closed the secondary account and helped us with the exporting and re-importing of our reviews. Worked like a charm. Thanks Jenny. Thanks Yotpo

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you so much for taking the time to leave a review. We're so happy to hear our customer support team was able to help and will be sure to pass on the thanks to Jenny!

5 / 5 Share

Nov. 12, 2019

Support was excellent. Very knowledgeable and quick. Thank you for your help! I had a hard time figuring out where to place my code but support was very knowledgeable. Thanks again.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Glad to hear our support team was able to help.

5 / 5 Share

Aug. 4, 2021

Received excellent help regarding the appearance of our YotPo widget. We had some trouble regarding our review widget display and the YotPo service team was ready to assist us with this. Everything has been resolved very well. Thank you YotPo for your good help ;)

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

So happy to hear our customer support team was able to help get everything sorted, thanks for taking the time to leave a review!

5 / 5 Share

Nov. 11, 2019

best app, increased our sales, very good support! I really recommend you use this :) Our customers love it too!

Using app

8 months

Total reviews

10

Average rating

4.9

Developer Reply

Thanks so much for taking the time to leave a review. We're thrilled to hear our customer support team was able to help & you're already seeing the benefits of Yotpo!

5 / 5 Share

Oct. 11, 2022

Simoun Francis was up to speed right away and resolved the issue we had. We have been using Yotpo for a few years now and upgraded to the paid version a year ago. No regrets and can recommend. 5 stars.

Using app

Over 4 years

Total reviews

5

Average rating

5.0

Developer Reply

Happy to hear it! Thanks for leaving a review.

5 / 5 Share

Nov. 9, 2019

Great app and the help is amazing, I had a lot of issues with my page and Josephine help me a lot with the page and made everything go smoothly. Thank you!!

Using app

About 5 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review! We're so happy to hear everything is back up and running smoothly.

5 / 5 Share

Nov. 8, 2019

Changed my Shopify Theme to an outside provider rather than on the app store and YOTPO helped me every step of the way to get it back up and running with custom code so I could show my reviews on collection and front page!

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to write a review. We're so happy to hear our support team is hitting the mark!

5 / 5 Share

Nov. 7, 2019

A great app. 5 STAR support from Eric Alcoseba, prompt and professional. Solving an issue in minutes. Thanks Anthony

Using app

Over 2 years

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for your review! Glad to hear our customer support team was able to help.

5 / 5 Share

Jan. 19, 2022

I'm using Yotpo primarily as an excellent review app with automatic review reminder emails. I've seen it in various Shopify stores that I like, so I thought I would use the same. I had an issue getting it set up, as the theme I had chosen for my site (Simple - free Shopify theme) was cutting off part of the CSS for the reviews widget on the product pages. We aren't sure why that happened but support was able to help me get it fixed and it works great now! Set up was fairly simple though in all other regards. Thanks to Yotpo's support for the great customer service. I'll be a long time customer. UPDATE: I updated my theme and Gimbert helped me fix a quick issue fast. Great support! Thanks. ANOTHER UPDATE: I updated my Turbo theme to use the 2.0 features and Nick S hooked it up and fixed some minor issues for me. Thanks!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review! Happy to hear our support team was able to help get everything up and running smoothly and you're enjoying Yotpo.

5 / 5 Share

Nov. 4, 2019

The help team was super fast and super helpful! I love this feature on my website because I feel like it gives customers an insight into other people's experiences with the products. I am very happy with this app and the helpful team behind it. Thank you.

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review. Happy to hear you're enjoying Yotpo and our support team is hitting the mark!

5 / 5 Share

Nov. 4, 2019

I can't say enough good words about how quickly Pauline helped me set up my review system, and answered all of my requests. I love this review system and how it looks on the site!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 3, 2019

I've always had very fast and helpful support from Yotpo at any hour of the day, and the reviews work very well and customers trust the Yotpo look/name. -HeadAmp

Store

HeadAmp

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review, happy to hear our customer support team is hitting the mark!

5 / 5 Share

Oct. 31, 2019

I attempted to use this app the first time around and I was completely lost. I reached out to support to fix even the smallest issues several time and they have been very sufficient and efficient. Quick turnaround and all. I am utterly pleased. I love this app and the free version it offers for small businesses.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy to hear it! Thank you for writing a review and providing your feedback, we really appreciate it.

5 / 5 Share

May 19, 2020

Yotpo does everything you expect it to do and on top of that customer support is stellar! The only down-side is that it is a bit pricey.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review! We really appreciate your feedback and are happy to hear our customer support is hitting the mark!

5 / 5 Share

Oct. 30, 2019

I love Yotpo. The app is super easy to use and the support staff is very knowledgeable. Every time I call in her help they are right there to walk me through any questions. Highly recommend this app

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Happy to hear you're enjoying Yotpo, thank you for leaving a review!

5 / 5 Share

Nov. 9, 2021

Very useful app to collect reviews. Also great customer service! It really helped us build trust with our customers and potential customers. Contacted customer service on several occasions and they are super quick in resolving any issues. A special thank to Mark Oliver for all his help!

Using app

About 5 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review, happy to hear our customer support team is hitting the mark!

5 / 5 Share

Oct. 27, 2019

Been using Yotpo for a couple months now. Customer services was fairly quick and able to help me when needed. The dash is simple and easy to ease. I wish the widgit was better looking and able to customize it further.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2022

The Yotpo app and the people that support it are all 5 Stars! Always works, my customers respond well and it improves the conversions. Thank you Yotpo Team. Thank you Nick S.

Using app

Over 4 years

Total reviews

11

Average rating

5.0

Developer Reply

Hi there! Thank you for taking the time to leave a review. Happy to hear you're seeing the benefits of Yotpo and looking forward to growing with you.