All reviews

Rating Breakdown

  • 5
    91% (6,425 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
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5 / 5 Share

May 17, 2021

Customer service is the best in the business! I will always recommend good customer service and Yotpo has delivered.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2021

Great app. Great for engaging customers and getting their feedback. Our theme is complex but Junalou managed to get the star placement right where we needed it in about 5 minutes. Impressive.

Store

Flask

Using app

About 1 year

Total reviews

16

Average rating

5.0

5 / 5 Share

May 17, 2021

The app is great, Ed from customer service helped a lot, went the extra mile to sort my problem, was also very friendly and attentive.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2021

We love Yotpo and Ed (from chat support) was such a huge help! Thank you so much, Ed. Best support we've had.

Using app

Almost 3 years

Total reviews

3

Average rating

4.3

5 / 5 Share

Aug. 1, 2022

The customer service of Yotpo is awesome! Howell is the staff from support agent who helped me today. Nice and patient!

Using app

About 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 17, 2021

Good app. The customer service is top notch. They always reply back instantly with correct information. Mark is awesome.

Using app

8 months

Total reviews

1

Average rating

5.0

4 / 5 Share

May 17, 2021

James was great support. Super fast response and super helpful. Yotpo is a great app as well. Just a big jump if you want to bigger features.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

May 16, 2021

mark was great ! 10/10 this conversation was great from the go. even after I left for about 10 minutes he stayed to make sure I was good

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2021

James C is the best! Super knowledgeable and was willing to answer a lot of my questions in a very prompt manner

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2021

I had to update my Shopify Theme and the Yotpo review setup got lost. I sent Yotpo an e-mail on a Sunday and within a few hours they had installed everything on our new theme. Wow that is what I call great customer support.

Using app

Almost 3 years

Total reviews

4

Average rating

4.0

5 / 5 Share

May 16, 2021

Anne was super helpful with all of my questions. She was understanding that I am a small business owner and still directed me to a helpful source so I could fix the problem I was having. She was awesome! Thank you.

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 16, 2021

I spoke with Jo Lorenz and he responds very quickly and helped with my Yotpo issue. Very happy with the service.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2021

Yotpo's support team is the best in Shopify. They are quick, experienced, kind, and super responsive. Ed from Yotpo support team helped us with switching to a new theme and reintegrating the app, he was super helpful and really appreciated his communication and expertise. Thank you Ed!

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

May 16, 2021

This app works nicely. Great support by Ed. I was having a problem with moderating the reviews, but that was solved by the support team

Using app

26 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2021

Rilu Jane provided excellent customer service, because of the representative I would recommend Yotpo to anyone with an e-commerce business.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 15, 2021

I had Radly today, she was very nice and able to help me with my store issue. I am totally satisfied.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2021

I use this app to display customer reviews - the customer service team at Yotpo are super helpful if you need guidance with adding different widgets etc, thank you to Sheen for all the help!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2021

Gimbert was great! They helped me import my reviews from an old platform to Shopify. He was also patient while I gathered the info needed for the migration. Happy client!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2021

Great app with grate customer support, Gimbert. You instantly resolved my issue. Thanks for your help..

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 15, 2021

Great product, easy to use and great customer service. Have had several instances they stepped in and helped me even with coding to make the presentation on our site perfect.

Using app

Almost 5 years

Total reviews

2

Average rating

5.0