Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,431
chart
#294
All reviews
Review RSS Feed
March 7, 2019
Recently installed this app for my Shopify store. The free element as everyone knows is very limited. However, once I upgraded I needed the advice of the 'Yotpo Growth Support Hero' .. Literally unbelievable level of service, help and recommendations. Well done Yotpo and well done Yotpo Growth Support Hero 'Jaypee' ...., If every company could take a leaf from your book the world would be an easier place to navigate.
Nov. 11, 2021
App molto utile per raccogliere ed organizzare le recensioni, sia riguardo ai prodotti che riguardo al sito. Servizio clienti molto disponibile e preparato
Feb. 28, 2019
Great Customer Support! I had a couple of developer issues and the team at Yotpo helped very quickly solve them. Use the app and ask for Raphael!
Feb. 15, 2019
Works great and customer service is very quick and helpful! We had a bit of a glitch happening and they went in and fixed the code within 24 hrs.
Feb. 10, 2019
Dreadful value and disappointing integration with little customisation. Charging so much PER order (not per review) is also a massive turn off.
Thanks for taking the time to leave a review, we're sorry to hear about your experience. We've recently expanded our pricing model -- for our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you. Visit our site to learn more. Our goal is to help your business grow and strengthen your customer community. If you would like to get in touch to chat further, we would be happy to assist you further. Thanks again for your feedback!
Feb. 6, 2019
We have used Yotpo for a couple of years now, it has many wonderful capabilities, and ways of acquiring reviews. However, they offer no technical support, only time you will hear from them is when it’s time to renew your contract, and when you find someone in support it’s someone from sales, with a superficial knowledge of the app, not someone who actually knows any of the technical stuff, which is why you needed them in the first place. We are looking for other options.
Thank you so much for taking the time to leave a review, we're really sorry to hear about your experience. Over the past year, we've been working hard to expand the capacity and availability of our support team and are happy to share our support agents are now available to all of our users 24/7. Please feel free to reach out if you have any additional questions or you'd like to chat.
Feb. 4, 2019
In 4 months of use, we have seen our revenue and brand engagement increase dramatically. The team is a pleasure to work with as well.
Feb. 4, 2019
Muy buena aplicación, es muy útil y además tienen un excelente servicio al cliente. La recomiendo totalmente.
Feb. 3, 2019
My team has been using the Yotpo review app for perhaps 5 years and have had a wonderful experience. Any questions or concerns we've ever had have been resolved by the incredibly professional and friendly team at Yotpo. Would I recommend the app to other business owners? Absolutely!
Feb. 2, 2019
Easy to use but its not cheap if you have 500 orders in a month the price is 199 dollars/ month. If you have more than 500 orders in a month you have to talk the sales team... wonder what that price tag will be??
Thanks for taking the time to leave a review. We've recently spruced up our pricing model! You can learn more on our website or on the Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose a package ranging from $19 to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to chat about the best fit. If you'd like to get in touch, we'd be happy to assist you further. Thank you again for your feedback.
Feb. 1, 2019
I’ve been using the review feature. It’s been helpful receiving feedback and I like that it shows it on the store. Online support has been stellar considering I’m still using the free version.
Nov. 4, 2019
This app helps to visualize customer sentiments in a really valuable way. We also ran into an technical glitch/issue, which Pauline at Yotpo helped us solve (and another issue in Nov 2019, which Jan at Yotpo solved). So after almost 10 years of a free account with Yotpo, we couldn't be happier.
Jan. 29, 2019
Don't do it!! If only I had read all of the negative reviews before getting roped in. They now have me stuck in a $10k/yr contract and are trying to squeeze me for more money just because I have localized my international stores with the proper .ca .com.au .com.uk etc....I can get most of the features with other review companies such as stamped.io for under $100/month. I'll have to wait out my contract and then figure out how to get my reviews all transferred if possible. WHAT A HUGE MISTAKE!!
Jan. 15, 2019
The customer support of the app is amazing, Hermes really helped me with the technical problems I had.
Jan. 14, 2019
Unfortunately not usable in German, due to really bad translations and no opportunity to change that.
Thank you so much for taking the time to leave a review! This is exactly the kind of feedback that helps us improve. We've taken the time to work on our translation abilities - Yotpo now offers localization for the widgets, landing pages, and review request emails. Feel free to reach out if you have any other questions.
Jan. 13, 2019
I use the app for reviews in site on facebook and had amazing and reactive support! Highly recommended
Jan. 12, 2019
Yotpo reviews is a great choice! Easy to use, looks appealing on my site. Also, a big thanks to Pauline - she was immensely helpful to work with me to help install it properly and went the extra mile with customisation on my site, at no extra cost. The customer service aspect is excellent, and the app works a treat. Thank you immensely.
Jan. 11, 2019
The customer support solved my problems very quickly. I wanted to customize review carousels for displaying on different pages and the Yotpo team helped me with the code and implementation with perfect explanation, and even tested it out before responding to me unlike what most companies would do.
Jan. 8, 2019
I have purchased the full version of the app and was not able to install some of the widgets, I emailed Help and Pauline assisted me quickly and effortlessly. She was so on al the ball and really was so helpful! I have no problem paying for an app when you have help like that! Thanks to Pauline for the awesome service! High 5!
Jan. 7, 2019
Since implementing Yotpo we have seen a considerable increase in conversions.. Thank you to Pauline from the support team, she is always quick to reply and resolve any questions we have.