All reviews

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (152 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,463)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 17, 2019

Jenny B was a great help with getting changes organised that I requested to set-up. Efficient friendly service and I am most grateful. It would be fab if developers can add a reviews tab that is visible for mobile devices for future versions. Thanks again

Using app

15 days

Total reviews

5

Average rating

4.2

Developer Reply

Hi Oblongshop. So happy to hear you are enjoying Yotpo! Thanks for the great review.

5 / 5 Share

Sept. 11, 2019

I worked with Jenny, and she helped me retroactively send emails that were never sent out due to our order limit being reached. This was done out of her goodwill, and I have since upgraded the plan. Thanks for the help!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Inkerman. Thanks for the feedback! Glad our team were able to get you set up nicely!

5 / 5 Share

July 13, 2019

This app is fantastic! We've enjoyed all of the features and benefits and love seeing our customer's feedback since 2014. We recently experienced a slight issue and Josephine in tech support handled it swiftly and all was great again. Thanks so much for a great product.

Using app

Almost 5 years

Total reviews

3

Average rating

3.7

Developer Reply

Thanks so much for the great review, All Things O'Natural! So happy to hear our support team is meeting the mark when it comes to giving the customers the help they need!

5 / 5 Share

June 8, 2022

Awesome support from those guys! Orly and Allen were great in helping me . Strongly recommend! Great! Thank you !

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for taking the time to write a review and give your recommendation, Pulvis Art Urns!

5 / 5 Share

July 8, 2019

After having issues getting product review apps to work for me as I needed them to, Yotpo came to the rescue. Pauline was an absolute star understanding what I was trying to get accomplished and she had me up and running in no time. So pleased with the results.

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

Hey SquidCup, so happy to hear you were pleased with our service and are enjoying Yotpo. Thanks for the great review!

5 / 5 Share

July 7, 2019

Love this app and looks great on my site. Customer service from Josephine was amazing. Totally hassle free.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the awesome review, Australian Natural Protein Company! We love hearing from customers that are super happy with our product and service. Thanks for taking the time to give your feedback, and keep enjoying Yotpo!

5 / 5 Share

July 4, 2019

Amazing app! It shows the reviews at my home page and also at every product page. Customer service is amazing specially Paul!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

So happy to hear you are enjoying Yotpo, Omotesando Plants! Thank you for taking the time to write a review.

5 / 5 Share

July 3, 2019

A real value add to site experience. Streamlines review collection. Pauline is exceptionally helpful

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome review, No.2 Toiler Paper. We love hearing from our happy customers and appreciate the great feedback!

5 / 5 Share

July 2, 2019

I've used Yotpo for a few years now. The app is simple, works well and has excellent functionality. On top of this, their support is brilliant. Having launched anew theme recently, Yotpo, in particular Danreb, was fast and efficient in re-installing the app and making sure everything work. Very much a recommend from me.

Using app

About 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hey Nordic Life! We love hearing from long time users, and really appreciate your awesome feedback. So glad to hear we are meeting the mark when it comes to great service. Thanks for taking the time to leave a review!

5 / 5 Share

June 27, 2019

Needed to import reviews to consolidate into my Yotpo app. This was a challenging task for support to keep reviews accurate, but, Ruel was a big help and very patient with the troublesome task. He got it taken care of for me perfectly after some trial and error. Great attitute and very professional. Love the app too by the way! Yotpo has features to help your sales that others apps do not or struggle to replicate. Would recommend it to other shopify ecommerce site owners. It demonstrates trust to my customers by showing social proof of other buyers through reviews on my main page via a minimized widget (they can choose to click on or not), each product page has applicable reviews for that product and the badge that shows total reviews my site has received. All of this is collected by Yotpo via emails sent to customers after they receive their ordered items. They submit their review right in the email and it updates on my site directly to that product without the customer having to go back to provide the review manually. Genius!

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the great review, AMMO!

5 / 5 Share

June 26, 2019

A wonderful app, with so many useful features. A special thanks to Ann at the support team for her efficient and prompt support and customer service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the great review, Coconut Magic!

5 / 5 Share

June 25, 2019

We did a website migration from WP and had to rely on their support team. Im more than glad we had to ask them for support. Jenny B is the MOST AWESOME support representative ever and about the app, its just great! 100% recommended

Using app

3 months

Total reviews

3

Average rating

4.3

Developer Reply

Hey Dubarak! We are so happy to hear you had a great experience with our support team. Thanks for the review!

5 / 5 Share

June 18, 2019

I had great support from Crescel I. Answered my questions and had good solutions for all. Collecting these reviews is another great touch point to bring us closer to our customers on a personal level :)

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the kind words, Warren Hill! So happy Yotpo is giving you more ways to connect with your customers :)

5 / 5 Share

June 17, 2019

The support I received was phenomenal. THANK YOU, JAN! I was having a few issues with the on-site widget showing reviews as well as getting star ratings to show on Shopify product collections. One of Yotpo's Growth Support Hero's by the name of Jan was incredibly helpful! Overall, loving Yotpo.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Wow! So happy to hear we are meeting the mark when it comes to support, One Strong Herd! Thanks for taking the time to leave a review :)

5 / 5 Share

June 12, 2019

I needed help with a task and the team was very quick to reply and very helpful! They guided me in the right direction and got the job done for me when I couldn't figure it out.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the great review, Iron Brothers Supplements! So glad you are enjoying Yotpo.

5 / 5 Share

June 10, 2019

Everything perfect. Russel M from the Yotpo Team helped me a lot to solve some problems with the app in my web site. Quickly and good service! Thanks guys!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome review, House of Weed! Glad our team is meeting the mark when it comes to customer service!

5 / 5 Share

Sept. 21, 2021

My Support Agent Orly was great. He was very helpful and polite in answering all of my questions and got all of my concerns addressed. Great experience with Yotpo!

Using app

Almost 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for this great review, Fytt Beauty! We are glad to know we are hitting the mark when it comes to providing the best service we can, so thank you!

5 / 5 Share

May 29, 2019

I reached out this morning for assistance with installation, within less than an hour, it was all sorted and our reviews are live - thank you Jandy!

Using app

12 months

Total reviews

35

Average rating

5.0

Developer Reply

Thank you for the awesome feedback, It Really Works Vitamins!

5 / 5 Share

May 29, 2019

Nicely integrated to our online store. Staff is super helpful to solve some technical problems for us. The only downside is they have limited fonts to match with the one we're using. Other than that, would definitely recommend this if you just started.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your great feedback, Allocacoc! We appreciate you taking the time to let us know how you are finding Yotpo.

5 / 5 Share

May 27, 2019

It was a bit confusing to import the reviews but Lervin from the support team helped me out. They were super responsive and got me up and running almost immediately.

Using app

About 18 hours

Total reviews

6

Average rating

4.3

Developer Reply

Hey United by Hope! Thanks for giving us your feedback, we really appreciate it! So glad to hear your experience with our support team was great!