Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,512
chart
#327
All reviews
Review RSS Feed
May 18, 2019
Yotpo, and Russel on their customer support team, are great at helping establish a system for gathering real reviews from customers.
Thanks so much for the great review, Mobile Warming!
May 14, 2019
I’m pleased with their customer service specially Jandy who was prompt to help with what I needed and understood my request. What I don’t like is that in order for us to use our hard earned reviews of the same product on another shop I have to upgrade and I tried to upgrade before but was extremely expensive for small businesses. Overall I am very satisfied with Jandy’s support.
Hey My Sexy Styles! Thank you for your review! We are working hard to ensure we are giving great service to our customers, and cater as best we can to the needs of businesses of every size. Thanks for taking the time to give us your feedback, and we will continue to work to ensure we deliver the best service possible.
May 8, 2019
Excelent app and even better customer service. They help me with everything migrating to Shopify. recommended
Hey Gabyros! Thank you for taking the time to write a review :)
May 7, 2019
The app is working as intended and when I needed help moving from one platform to another, the support team were amazing! Most recommended.
Thanks so much for your feedback Floby Överskottslager, we are so glad you are enjoying Yotpo!
May 7, 2019
App is working well (3 days in) support team were EXCELLENT which is not always true of shopify apps...
Hey Geeky Graphghans! Thanks for the great review!!
May 6, 2019
Exceed 10 orders a month and you'll learn that it's ludicrously overpriced! 50 cents to send a form email? Really? I'll send them myself at that rate.
Hey TrueToSource! Thanks for your feedback. Regarding orders, our pricing model is available on our website. For our Growth plans (up to 500 orders per month) you can choose from packages ranging from $29 up to $199 a month. We would be really happy to assist you in understanding which plan is the best fit for your business, and to ensure you will be happy using Yotpo's product! Thanks again! Melanie - Customer Care Team
Nov. 19, 2022
I'm seriously blown away by this app and their team! Everything about this app is amazing. Firstly, the app is well done, Yotpo makes it VERY easy for a customer to leave a review and I've been seeing a steady stream of reviews come in - absolutely can't complain. More importantly, the support team is absolutely incredible. I use a paid Shopify theme and that made it a little more complex than just using their installation instructions to install the Yotpo app since my theme had another review application installed and written in the code. the support staff was able to edit the code for me and make it integrate seamlessly within a day - no charge! not to mention I'm using the free version of this application. couldn't be more grateful. Thanks Yotpo - you guys are awesome! ---- Edit: it's been so long since I wrote this review but I was just assisted by Kenneth John and man, this team's service continues to blow me away. Thank you Yotpo for hiring such awesome staff!
Hey BigPawShop! Wow - we are so glad to receive this feedback, and to know that you have had a great experience with our platform, and our Support team! Thank you so much for taking the time to give this review and keep enjoying Yotpo!
April 24, 2019
We used the review app that came with our theme for quite some time but it wasn't gaining many reviews. In 1 month, Yotpo doubled our reviews and pairing it with Kit allows us to automate posting 5 star reviews to our social channels or create ads from them. I did have to configure the code a bit for my theme to show stars on the category pages (issue with my theme not Yotpo), but it didn't take long with their awesome online documentation. I cannot say enough good things about this app - highly recommend!
Hey Green Koala! Thank you for taking the time to write this review! We are happy to hear that you are seeing results so quickly, and that you are pleased with your overall experience of Yotpo!
Oct. 14, 2021
We've been using Yotpo for over 2 years now and couldn't be happier. We have recently updated our theme and needed some custom code injected into our site in order for the reviews to show on the appropriate pages. Nick from Yotpo got it done the same day we asked... talk about customer service! Thanks again guys :)
Hey there, Teatox Australia! Thanks for taking to the time to give us this great feedback, we are so happy to know that we are hitting the mark when it comes to giving our customers the best service we can!
April 23, 2019
This app is great for having star reviews on your website and your product pages. We've been using Yotpo since before we were even using Shopify. Recently I noticed we had a bunch of site reviews that were really product reviews. Danreb helped me reimport them as the proper product review. Hoping they make an easy way to switch those like they do for product reviews which can be marked as a site review.
Hey Safe Ride 4 Kids! So happy to hear you are enjoying Yotpo! We love hearing feedback about our support crew and are so glad you had a good experience! Thanks again for taking the time to leave a review!
April 18, 2019
I am using this ap for a while now, since 2 months also swell, and the support I really like very helpfully, really recommended!! Jaypee, Bernard and Eddie are mi favourites everything is by mail that is good, but it would be nice also having a call centre like shopify
Hey Esjoy! Thanks for taking the time to write us a review! We really appreciate the feedback, and are glad you had a great experience with our support team.
April 17, 2019
Yotpo has been great for Bloomist.com so far (4 months in), we have had a paid version and are still trying to understand how to customize for best results. Recently we reached out for support in order to get reviews sent X days after fulfillment date vs order date and they fixed it immediately - Danreb in support was quick and polite!
Hey Bloomist! Thanks for the great feedback, we are so happy you are enjoying your experience with Yotpo. One of our team has also reached out to check how you are going with optimizing your account! Thanks again for taking the time to write a review.
Nov. 27, 2021
Great support Lemuel!! I really appreciate your help and your goodwill, efficient and professionalism to help me! Thank you so much ! I´m every time more grateful. Thank you again
Thanks Chileanwines for the great review! We are so glad our team were able to help you out and make sure you got the support you needed.
April 10, 2019
Pauline was so helpful when we needed assistance. Had our issue resolved quickly and efficiently. Thanks so much - great app!
Hey Momease Baby Boutique! Awesome to hear that you were pleased with the service you received. Thanks for taking the time to write a review!
April 8, 2019
Good basic app for collecting basic reviews. But if you want ANY additional features you are going to pay more money and big bucks for it. Their literature is very unclear as to what features are included in your plan. I spent countless hours trying to install features they advertised on their site, only to hear back that I need to pay more $ for these. Not cool guys.
Hey Grip Clean, Thanks so much for your feedback. I have also reached out by mail to see if I can help at all with the features you would like to use. Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 500 orders per month) you can choose from packages ranging from $29 up to $129 a month. Would be really happy to assist you in understanding which features are available on which plan, and to ensure you get set up well! Thanks again for your feedback! Melanie - Customer Care
April 5, 2019
I had a lot of trouble to install the app on one of my shop and Raphael was super helpfull and now everything is running smoothly. Thanks!
Hey Kraftille! So glad to hear you had a great experience with our Support team and are enjoying Yotpo. Thanks for your feedback :)
April 4, 2019
This app is horribly overpriced in today's marketplace. After being with Yotpo for more than a year, and consulting with their marketing team to get me to upgrade to their higher tiers for other add-on services, I have since found that there are other companies offering similar services for far less coin. Worst of all about Yotpo is the customer service. I am trying to export my reviews via csv file, and the app will not export the reviews. This could be just a technological glitch, and no one should expect a company to be perfect in this regard. However, I have contacted Yotpo three times now in the last week to get tech support help with this bug in their app, and I have received NO responses. Not even one acknowledgement that they are going to help out. Buyer beware. If I were you I would look elsewhere. As for me, I'm not looking back....but I do hope I can get my hundreds of reviews exported, and yotpo does not seem to be willing to help.
Hey Decoboom, This is Melanie here from Yotpo's Client Care Team. I looked into your case and saw that one of our Support agents replied accordingly with the import list that you requested. We are sorry to read that you haven't received this. If you could please reach out to me directly at [email protected] with the correct email address and I will happily resend you the list. Looking forward to your response so I can help you resolve this as soon as possible. Thanks again for taking the time to give your feedback.
April 4, 2019
Terrible app. We used them until we reached their limit, then we cannot have any more reviews and have to move to their Premium plan, which is ~$7000/year. It's so ridiculous, almost bait and switch kind of practice. No thanks, we would rather use an app that has transparent pricing and do not use this kind of practice.
Dear Nature Queen, Thanks so much for your feedback. Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you. Upon receiving this review we tried to reach out. If you would like to get in touch, we would be glad to assist you further. Thanks again for your feedback!
April 3, 2019
Very useful app, fast and very helpful customer service! It is perfect for my business, I love the automatic review requests.
Thanks for the awesome review, AAJAPhotoProps! Glad to hear you're happy with Yotpo, and in particular our automated review requests. We appreciate the feedback!
March 29, 2019
1 1/2+ year user. Reviews just magically appear in your inbox. I accidently deleted my reviews. Grace from Yotpo responded with an easy fix. Then checked to make sure everything went OK. Great "set it & forget it" app AND great customer service!
Thanks for the great review, Celtic Jewelscapes! We love getting feedback from customers that have been with us for a long time, and it's awesome to hear that we are meeting the mark!