Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,512
chart
#317
All reviews
Review RSS Feed
March 29, 2019
Great experience so far. Have just started using the App so time will tell regarding results but so far setup up has been easy and straightforward. Great super speedy service for any issues experiences (thanks Mau).
Hey there! So happy to hear you are enjoying your experience with Yotpo so far. Thanks for the feedback :)
March 27, 2019
Clever app, really easy to install and navigate, I have seen impact on our sales straightaway. Customer service and support was exceptional too. However, I would like to see the app enabled for mobile phones and handheld devices in the near future as most our customers purchase via these channels. EDITED: The REVIEWS Tab doesn't show on mobile phones and handheld devices.
Thank you for your review and we are extremely happy that you are satisfied with Yotpo and it's customer service. A part of your review mentions that Yotpo doesn't work with mobile phones. Regarding one of your comments above, I would like you to know that Yotpo indeed works with mobile phones flawlessly and we would be glad to walk you through everything. I request you to kindly open a support ticket if you are facing any difficulties with this and our support team would be happy to help! UPDATE: Thanks Kiss Ready Lips for updating your feedback and letting us know more about the issue. The Reviews Tab currently doesn't work on mobile due to the screen resolution limitations. That being said, I have filed your feature request with our product team and we'll update you on any future developments. Thank you again for your patience and valuable input!
March 24, 2019
Nice and easy to use for customers & myself on the back end. Support is very fast too. I love that it's got a free version. Thank you!
Hey Sea Spell, thank you for your feedback! We are glad to hear that you are happy with the Yotpo service.
Dec. 6, 2021
the support via chat was super fast! Ronel R. is outstandig and did a great Job he did it perfetctly. Thanks for that Ronel!
Thanks Oldpassion! Glad to hear that we met the mark in helping you resolve any issues you were having, and give you the right guidance you needed!
March 22, 2019
I reached out to Yotpo for a question I have in mind regarding my subscription.. One of their representatives, Pauline, was very timely and accommodating in responding to me.. Thank you..
Thanks for the feedback, ecoMaster! Glad to hear you got the help you needed from our team :)
March 20, 2019
I'm really pleased with this app. The customer service is excellent (Thanks Raphael!). It has everything we need from a rating app. It's also easy to move across your ratings if you change your theme or site. Thanks for your great work guys!
So happy to hear that we are meeting the mark in ensuring you have a successful set up with Yotpo. Thanks for taking the time to leave us a review :)
March 20, 2019
Great app, easy to use and especially great customer support they answer fast and are very helpful, in my last query Josh solved my issue in less than a day. Highly recommennded.
March 15, 2019
Yotpo is one of the best apps i use in my day to day, and the help team is amazing and always willing to go the extra mile
March 13, 2019
I really like this app and, like every busy shop owner, can only check in my time to time to make sure I understand all the bells and whistles of my app and my investment! The folks at Yotpo have always been very responsive and willing to do the "back end" coding that's required to make it work. As well, they can go in and check when I periodically need reassurance. Thanks to your support staff!
March 11, 2019
Very good review software & easy to use! Hermes was very helpful and helped me install the software and made sure that everything works correctly. I would definitely recommend this! See the review carousel on our website: www.shortstory.com.au
Sept. 10, 2019
I have been using Yotpo since last year and love it! I needed some assistance with setting up one of the functions and Pauline at Yotpo help was amazing! highly recommend this app for anyone looking for a review system
March 7, 2019
Best Customer Service from Josh Angeles - Yotpo Growth Support Hero I am setting up E-Commerce website and I decided to try Yotpo for my product reviews. I like the UI and features however while I was setting up Star rating with categories/collections, I had a coding issue so I contact Yotpo. I was wondering how long it would take to get response from them But Josh Angeles resolve the issue within 1 business day It was like BAAM. I was WOWed.
March 7, 2019
Recently installed this app for my Shopify store. The free element as everyone knows is very limited. However, once I upgraded I needed the advice of the 'Yotpo Growth Support Hero' .. Literally unbelievable level of service, help and recommendations. Well done Yotpo and well done Yotpo Growth Support Hero 'Jaypee' ...., If every company could take a leaf from your book the world would be an easier place to navigate.
Nov. 11, 2021
App molto utile per raccogliere ed organizzare le recensioni, sia riguardo ai prodotti che riguardo al sito. Servizio clienti molto disponibile e preparato
Feb. 28, 2019
Great Customer Support! I had a couple of developer issues and the team at Yotpo helped very quickly solve them. Use the app and ask for Raphael!
Feb. 15, 2019
Works great and customer service is very quick and helpful! We had a bit of a glitch happening and they went in and fixed the code within 24 hrs.
Feb. 10, 2019
Dreadful value and disappointing integration with little customisation. Charging so much PER order (not per review) is also a massive turn off.
Thanks for taking the time to leave a review, we're sorry to hear about your experience. We've recently expanded our pricing model -- for our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you. Visit our site to learn more. Our goal is to help your business grow and strengthen your customer community. If you would like to get in touch to chat further, we would be happy to assist you further. Thanks again for your feedback!
Feb. 6, 2019
We have used Yotpo for a couple of years now, it has many wonderful capabilities, and ways of acquiring reviews. However, they offer no technical support, only time you will hear from them is when it’s time to renew your contract, and when you find someone in support it’s someone from sales, with a superficial knowledge of the app, not someone who actually knows any of the technical stuff, which is why you needed them in the first place. We are looking for other options.
Thank you so much for taking the time to leave a review, we're really sorry to hear about your experience. Over the past year, we've been working hard to expand the capacity and availability of our support team and are happy to share our support agents are now available to all of our users 24/7. Please feel free to reach out if you have any additional questions or you'd like to chat.
Feb. 4, 2019
In 4 months of use, we have seen our revenue and brand engagement increase dramatically. The team is a pleasure to work with as well.
Feb. 4, 2019
Muy buena aplicación, es muy útil y además tienen un excelente servicio al cliente. La recomiendo totalmente.