Yotpo: Product Reviews App

Yotpo is absolutely the best app we've ever used! Not only do they have a fast, easy Shopify integration, but their tool is loaded with robust features and functions that they are always improving. The beauty of Yotpo is that they have developed proprietary software that allows people to leave a review for your product within an email - they never have to go to your website - which generates a much higher number of reviews...this combined with OUTSTANDING customer service and support makes it a no brainer! Use it today. You won't be sorry!

Awesome app that works perfectly. Absolutely love it!

The customer service is wasting a lot of my time. I believe they don't have time to read properly my emails and they keep going answering with completely pointless answers. I think it would take just a little bit more to understand what is my problem and try to really help me. By the way.. Automatic email after purchase are not working properly and I still don't understand if they are sent after the purchase or after the order is fulfilled. (I already wrote 3 emails to understand this point and I just got 3 answers without an answer!) I will now have to invest time to understand if it's possible to transfer the reviews to a new app and how to do that.. For sure I cannot hope in any real help from this people. Thank you for wasting at least 1 hour of my time!!!

Awesome, all-encompassing product to generate and manage reviews. Really quality app! Above the product itself, I'm super impressed with the customer service. Every ticket and question I have is answered super quickly with an above-and-beyond resolution. Thank you!

Great support and ease of use.

great app and amazing service

Very Good and they follow up my case very well :)

We upgraded to a paid plan recently and couldn't be happier. The technical support and customer service are excellent. We were having trouble with our theme and the star ratings view on the product page and Yotpo tech support fixed it for us in less than 2 business days. We had been using another review service and our response rate was less than half of Yotpo's, so we're now getting many more reviews.

I definitely recommend using YotPo Review app. Easy to set up and great looking UI. I needed to use customer service once in my 3 years or so and they solved my issue quickly.

This app is great for social reviews

We can't get any support. Been with them for years and they won't resolve the issues we are having. We are going to have to switch away from these guys.

Horrible customer service!!!!!! I really liked this app and was happy with the performance until I needed support. I have emailed support nearly 6 times over the last 3 days and received one response but when needed clarification has not responded. I am super bummed as now I will have to migrate away from this app when it really didn't need to happen. None of my reviews are showing correctly and I can't get any real time help ie. phone, chat or email. Phone calls go to voice mail where you are told your call won't be returned. There isn't a chat option and emails to support are not returned. Someone in the know could probably fix my issue in 5 minutes if they had a responsive support option. If you choose this app just cross your fingers you don't need any help in the future.

Seems and feels like a good platform. Very easy to customize and find support for online. Problem is the pricing is not very small business friendly. You're looking at hundreds of dollars per month in subscription fees for just a few hundred orders. There are better alternatives for small businesses to work with and grow on.

We really like it. Helps conversion rates a lot.

the app was ok stopped using it as the cost for value wasn't as good as the app I use now. if you have money to burn yotpo is the one to do it with

Love this App. Can't say enough good things about it. Support is outstanding as well. Thanks you, David C.

We've been using Yotpo now for around 2 years, and absolutely love it. The interface is easy to use, the support is excellent, and our customers respond really well to it. Thanks team yotpo!

Yotpo is the best as what it does. It is a premium service, with premium results.

Easy to use and install... migration from Magento was a breeze thanks to Dana's help with explaining what's required and providing the necessary steps to do so. Support response was fast, all my questions were answered clearly, and after sending the export file, the reviews were uploaded the same day! Was pleasantly surprised. Thank you! (2018) Have dealt with the Yotpo support team a few times and today, Bernard was extremely fast and efficient in assisting me with my issue. Have Yotpo on two Shopify sites and both work well. Thank you! (2019)

I love this app. So user friendly and the support is awesome! They uploaded my other reviews seamlessly.