Yotpo: Product Reviews App

Great app, picking up a lot of reviews via the in email review service and the features looks good on site. Excellent customer service from Edcel who recently helped with something very efficiently.

One of the most useful apps we have in our ecom store. Yotpo Reviews 100% does what it claims to do. Also, their customer service (Eric A.) is just fantastic.

App has been great and the support has been just fantastic. Particularly, Edcel has been wonderful in helping us out with our custom requirements and has gone above and beyond in customer support!

Initially I created a ticket and it took a while to get responses but they satisfied my request eventually and I am very happy with their service. And the app has all the features you need and they are for free. Highly recommend!

Great service and features, would definitely recommend this to anyone looking for easy reviews importing

Fantastic customer support, Justine was very quick to fix my issue after I changed themes and the app didn't come across with the new theme, the app is very easy to set up, customise and use too!

I am quite impressed. Paolo was my online support and he went above and beyond my requests. He didn't have to do what he did to help me move around and configure the way my reviews showed online, but he took the extra time and did it for us!! Thank you Yotpo and especially Paolo Macasero!

I use the Yotpo app to help aggregate and promote customer reviews. The support team is very responsive and helpful making installation and set up easy.

They are awesome in fixing and modifying it for us. Kenneth John M is an awesome guy and he fixed some of the modifications we requested.

This app does everything that it promises.. and the customer service is great. I was having trouble integrating my reviews directly onto the product page and sent a note. Maria helped me out, and they did it for me. Very happy. We've been using Yotpo for over 18mo, and plan to continue indefinitely.

The customer service is always so great! Thanks James for helping me today! I was a little bit afraid of integrating the app myself and i wrote to Yotpo for help. Yulia took care of me and resolved all my problems beyond my expectations!! I am very very happy with the customer service! The app is now well integrated to my website and i feel suported if i have other questions. Thanks a lot!!!

I contacted Yotpo as a number of our reviews were not appearing on our website. Michelle was quick to respond and explained why this was happening. I was then able to provide her with what she needed to populate them on our site which meant 21 more great reviews! It would be great if I could stop reviews going against our monogramming options at the outset as I think I may well have to go back to Yotpo for further support.

Excellent and easy to use app and customer service has been great so far, even on the free version.

Customer service is extremely slow to respond! Only by email and I than you have to wait app 24 hours for an answer. Please have a chat tool installed!

Excellent customer service, we had an issue with our mobile version and Yonathan M helped us out and even provided the code I needed.

It took ages to get any human from support to answer our questions. It would be great to get response from support quicker

Great customer support! I had an issue downloading a .csv file and Michelle helped it without a second thought and even provided the file I needed.

Great customization abilities with collecting and displaying reviews. However, it seems archaic to me that you have to manually re-install whenever you update your theme (which is often from a good theme provider). Customer service is really slow (3 days to get my reviews back on the site) and it never seems to install properly. Many other apps have an automated prompt that brings the app to the updated theme AND prompts a CS person to check that it's working well. Pretty big oversight IMO.

This app works perfectly and is bringing both our our websites more interest. but the best thing about this is the customer support. It is simply outstanding. They get back to you in a reasonable amount of time and go well above and beyond to take care of every question or issue you have. The issues I had were about my ability to make the app work within my particular theme...they took care of it...the app itself works great!

Great app. Collects lots of reviews for our website and allows us to respond when necessary before posting below star ratings. Cust service is also very responsive. If you have an online store you definitely need this app.