Yotpo: Product Reviews App

Very happy with the service I received. Diane helped me with all my questions and went above and behind with my expectations. I really appreciate the prompt service.

Incredible service (I had Yulia Sachkova and she deserves a raise!). LOVE Yotpo :)

Great customer service! Simple to use, offers a lot of great features.

So far so good and their customer service is very helpful.

Our shopify store needed a review section for our shopify store. When I installed the app, the widget wasn't under the "Customer Review" section - instead it was at the bottom of the page. That was an issue because: 1) Customer won't be able to see or write the review 2) It wasn't in the right "tab"/"section" for customers to see the reviews I contacted Yotpo to help use at the backend so the widget can appear on the "Customer Review" section/tab. Within 24 hours, Dana (Yotpo Support) had completely resolved the issue. We are so grateful by Yotpo's attention to detail and quick action to resolve our issue. I'm so impressed! Super easy to install (especially if you are not at all familiar with HTML) Super quick customer service response Super quick resolution We highly, HIGHLY recommend this app for your Shopify Store!

Realistically speaking, you're going to have to pay for a fully functional version, so the "free" tag is kind of misleading. That said, the platform, while very expensive, did exactly what it said it would do... collect reviews. If you're in a business where reviews are important.... there's nothing better

Love the service so far - we've gotten more reviews in the week that we've been using it than we did in the two years previously with our old software. My one complaint is that the growth plan seems to leave out a few key features that are in line with other features that are offered. It feels like an attempt to up-sell you to the premium plan. I could be wrong about that, but when I asked for clarification from the Yotpo employee who helped us onboard, I never heard back.

So far I am very happy with not only the app itself and its relative ease of use, but also with the support I have received on some questions that I had. They were professional, thorough and very helpful in assisting me with how their app appeared on my site. We've used other review apps before but this has definitely been much more fruitful and we are getting many people interested in giving their reviews of us and our products.

Ruel who helped me with my issue is definitely a 5-star employee, but in the past, I've worked with other sales reps and had to go back and forth over the same issue, and even though it would have been much simpler to explain over the phone, they would not get on a call with me. It's also hard to locate the support option on the website. But Ruel was a total pro with my most recent issue!

I have been really impressed with the Yotpo app and how it has added a level of professionalism and trust to my store. I had a few questions for the team on different technical points and they responded quickly and enthusiastically. Great app, great team. Thanks so much!

The app has a lot of features & customization and offers great customer support! Note: Most features are accessible only through the paid plan. For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan. After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature. Great app, but would recommend looking at it once you reach at least 100 orders per month.

Great app, excelent support! The reviews are really helping bring new customers. Josephine really helped when I needed support with an updated theme.

Great app, great support.. all around awesome platform to work with

Keeps it simple and it just works! My customers have said they love getting the opportunity to give feedback and share their experience. A fantastic addition to any store

They make it easy for customers to review and we have seen an increase of product reviews. They even assisted in placement on our website at no cost to us.

Yotpo has proven to be an excellent tool to for customer acquisition - easy to install, maintain and support. We've been on the platform for over two years. Support has been nothing short of phenomenal. Turn-around time is quite good, often within a few hours, and never more than 24. Between our very responsive account rep (who DOES know his stuff) and their tech team, we are well served. And in addition they have reached out to us to share macro insights about our performance against industry standards and where we can improve. Just an all around good experience. While not cheap, we still highly recommend. Harry C.

way too expensive and not worth it we spent $5000 for this for ONE year... and definitely not worth that investment.

We have used Yotpo for years, even before making the switch to shopify and we couldn't be happier. Service, support, features... everything is great. Thanks Yotpo!

Can I give zero stars? The worst. I really had a bad experience with Yotpo. Their platform is extremely clunky to use and I don't recommend using them. You want to use another platform because Yotpo will really slow your website down. They're just not made to really work well with Shopify. They're probably going to say in the reply 'yes we are!'. No. They're not. Really poor customer service too. They're super unfriendly. We were told a lot of untruths by Yotpo that resulted in a $1200 payment being taken from our account - even though we had cancelled months prior. So, if you're a small business and don't want to lose money to an unsupportive company - seriously... look somewhere else. Go with a company that will integrate with your newsletter software, won't slow your website down and get you penalised by Google. This is really important for your growth as a business. Also, Yotpo are being left behind by their competitors. Important to note again with Google - you want Google seller reviews. These are very useful for sales. Yotpo does not offer a good option for this. You have been warned.

We have used Yotpo for many years, I recently noticed in google search console that some of our pages couldn't be indexed, due to a coding issue. After a bit of investigation we figured out the code did come from a Yotpo widget. After reaching out to Yotpo, John.G confirmed this was the case, recommended we upgraded to a newer Yotpo widget which would remove this issue. He even did this on our behalf. Thanks for your help John.G on fixing this issue.