Yotpo: Product Reviews App

Support is none existent. I wrote about 4 messages but gotten no response. App deleted.

Nice app - Got many reviews for my store https://variation.in/

Yotpo is one of the oldest apps I've been using on my Shopify store and I cannot imagine my site without it. It sends out good-looking review requests, organizes all the reviews, and allows customers to ask questions. Highly recommended! Btw, James from the support team helps me to update review widgets to the new theme, was very polite, and done with it very fast and professionally, thanks a lot!

This app has been absolutely great. I am getting positive reviews WAY more consistently than I was before using the shopify reviews app. I really like that you can customize the time between the customers purchase and the email they get to request a review. Most items in my store are made to order, so this has been really helpful as customers typically have to wait 1-2 weeks for their orders to ship. Thank you!

Great app for review addon in store. -- Buy quality high absorption silica gel & desiccant packets online at SilicaGelly. Moisture absorbers & dehumidifiers to keep your stuff fresh & dry. Free worldwide shipping. https://www.silicagelly.com/

Our company has been using Yotpo for quite some time now. We almost never provide reviews (which is odd really as we want every one of our clients to review our products using Yotpo!!). However, we are today after seeing lots of 1 Star ratings on Shopify. Our team does do not understand the 1 Star reviews on Shopify. Our experience with Yotpo has been among the best of any app vendor across all our platforms. We have needed Yotpo support maybe 5-6 times and each time the response was friendly and efficient. If I had one complaint (and seriously, it not really a big issue) is the constant positioning of features to upgrade too. For example, Comments etc. Heck, like us they have to try and drive upsellng and conversions just like any business so I respect it - even if they are a little heavy with the visuals. At least I know they keep developing new features. So in full disclosure - 67 designs is just a customer of Yotpo services through Shopify. We have zero relationship with anyone at Yotpo or their backers. We just use their review app and will do so until such times they ever drop away from the good customer care we've experienced to date.

App is limiting, and interface is complicated. Their support team is non-existent. Avoid at all costs, it'll take even more time when you have to switch to a different review app like me.

Hi,I just used it.It looks very well.Goog App.

Good, solid app. Easy to use and work. Also great metrics and info to utilize.

Just left them for Shopify's own Product Review product. Yotpo is fine if everything is working, but their support is shocking with a 7 day gap between each email on a support item. After 3mths of use, not a single review other than the 5 that were manually added on day 1, absolutely nothing from support even though I tried. I have given up. I would not recommend this to anyone.

Once you install the app, it pulls your orders and emails are sent out. This is a problem as Yotpo does not check for marketing options. This information would have been good to know before I installed the app to see how it would look on my site, and then uninstalled it when I realized its appearance would need to be adjusted to match my website design. In less than fifteen minutes, the damage was done and my entire customer database was sent emails by Yotpo. Customers are *still* receiving emails and I've emailed Yotpo telling them to immediately stop sending. No response. My request to cancel my account was received with a canned 'please let us know your feedback' reply. I would not recommend using this service until Yotpo: * check that only customers who are okay with marketing receive the email * ask the Shopify owner if it is okay to send emails to past customers, or at least revisit its workflow and make improvements

Terrible service! We used the app for our old site but since redesigning we have had issues implementing. After numerous emails asking for assistance we have received nothing back from them. We still receive the promotional emails though... Stick with Shopify Product Reviews - Effortless!

Each Yotpo review adds valuable SEO for any of our products on our site. Yotpo is clean and easy to use - the widget is easily customisable. Come and see us at https://www.soundseasy.com.au/

Mixed reviews about YOTPO, But be careful and read this before you install it in your system. When I started out with Yotpo I was very happy with the free app. Since I have been with them for 3 years. Over the last 3 years the free version is getting smaller and smaller. I have nearly 100 reviews on the system, so I wanted to keep with them on the site. Recently I spoke to the sales guys about using the services and upgrading, but this is the catch, if you're a customer that has been using this system for a while you I am not paying $5000 per year for the service. It now looks like we will lose our feedback which we have built up because of the pricing of yotpo. Not sure how they can justify this price, personally I think they live on another planet.

Can we rate this more than 5 stars?

very $$$$$ (5k year!!!).... no customer service..... other apps are coming up now. they do contracts... crazy world of yotpo! they are there for the money nothing else.

What should be included in a basic plan isn't... I emailed in because there was an issue and was told that the plan I was on ($30) a month was going away and it was going to $399 a month!!! Who in their right mind would pay $399 a month for things you can get with other review apps for under $40 a month ????? They take FOREVER to respond to support requests. I'm really still unsure why their reviews are so high..... OH and they hide prices on their site now so you have to give them your info to find out it's ridiculously expensive.. No thank you.

We use Yotpo, and pay the (very, very expensive rate) for their Powerhouse Plus plan. Here's the most important thing you need to know: they don't actually support inline SEO with Shopify. It's one of the biggest features of the Powerhouse Plus plan offers on their website, and there's no mention of it not working with Shopify. It wouldn't even be that hard to implement - they'd just need to tap in via the Shopify API and put the review data in a metafield, then have some code to render it in the product.liquid template, then have that block replaced when their javascript code renders the full review functionality. Their customer service people are well-intentioned, but the corporate/billing department is difficult and apparently don't particularly care about making customers happy. For example, they refused to move our billing back by a week even though they enabled our Powerhouse Plus account on the wrong email address initially. Their dashboard and website also looks like it was designed in the early 2000s. For a product that costs so much, it's kind of disappointing. Apparently there is a redesign in the works. The sales guy who we worked with was overly pushy and didn't seem interested in answering my technical questions very thoroughly. But here's the upside: at the moment they're the only service that offers Product Listing Ads and Seller Ratings, as well as a Q&A feature. So I gave them two stars for that. Until someone else brings out a competitive product, they have a de facto monopoly on the space, so I can't really complain too much. I'll update this review if any of this changes.

I used the app with Magento and liked it. Trying to use it with Shopify, but can't get any customer support. Submit a ticket, wait up to a week only for them to respond with the same answer (click this article for help) over and over. I don't think they have anyone doing real tech support, just someone checking e-mail from time to time to copy and past "standard responses." Support was good when I used with Magento but now seems to not exist...very disappointing.

Way expensive if you want to see real SEO or google results. The "publish to website button" its difficult to use. The plans beyond basic absolutely ridiculously priced!!!