Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,512
chart
#317
All reviews
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June 13, 2018
Amazing how the customer service team goes all the way. A really great app that integrates with other apps. love it
July 4, 2018
The customer service is wasting a lot of my time. I believe they don't have time to read properly my emails and they keep going answering with completely pointless answers. I think it would take just a little bit more to understand what is my problem and try to really help me. By the way.. Automatic email after purchase are not working properly and I still don't understand if they are sent after the purchase or after the order is fulfilled. (I already wrote 3 emails to understand this point and I just got 3 answers without an answer!) I will now have to invest time to understand if it's possible to transfer the reviews to a new app and how to do that.. For sure I cannot hope in any real help from this people. Thank you for wasting at least 1 hour of my time!!!
June 9, 2018
Awesome, all-encompassing product to generate and manage reviews. Really quality app! Above the product itself, I'm super impressed with the customer service. Every ticket and question I have is answered super quickly with an above-and-beyond resolution. Thank you!
May 2, 2018
We upgraded to a paid plan recently and couldn't be happier. The technical support and customer service are excellent. We were having trouble with our theme and the star ratings view on the product page and Yotpo tech support fixed it for us in less than 2 business days. We had been using another review service and our response rate was less than half of Yotpo's, so we're now getting many more reviews.
April 26, 2018
I definitely recommend using YotPo Review app. Easy to set up and great looking UI. I needed to use customer service once in my 3 years or so and they solved my issue quickly.
April 22, 2018
We can't get any support. Been with them for years and they won't resolve the issues we are having. We are going to have to switch away from these guys.
April 20, 2018
Horrible customer service!!!!!! I really liked this app and was happy with the performance until I needed support. I have emailed support nearly 6 times over the last 3 days and received one response but when needed clarification has not responded. I am super bummed as now I will have to migrate away from this app when it really didn't need to happen. None of my reviews are showing correctly and I can't get any real time help ie. phone, chat or email. Phone calls go to voice mail where you are told your call won't be returned. There isn't a chat option and emails to support are not returned. Someone in the know could probably fix my issue in 5 minutes if they had a responsive support option. If you choose this app just cross your fingers you don't need any help in the future.
April 13, 2018
Seems and feels like a good platform. Very easy to customize and find support for online. Problem is the pricing is not very small business friendly. You're looking at hundreds of dollars per month in subscription fees for just a few hundred orders. There are better alternatives for small businesses to work with and grow on.
Dec. 12, 2019
the app was ok stopped using it as the cost for value wasn't as good as the app I use now. if you have money to burn yotpo is the one to do it with
Thank you for taking the time to leave a review, we really appreciate your feedback. We're constantly reevaluating our pricing model to try to give each and every business the right package in terms of price + service, but understand it might not be the right fit for everyone. That said, we have recently spruced up our pricing & plans to give you more for less! You can find out more on our pricing page.
March 22, 2018
Love this App. Can't say enough good things about it. Support is outstanding as well. Thanks you, David C.
March 18, 2018
We've been using Yotpo now for around 2 years, and absolutely love it. The interface is easy to use, the support is excellent, and our customers respond really well to it. Thanks team yotpo!
March 16, 2018
Yotpo is the best as what it does. It is a premium service, with premium results.
Oct. 22, 2019
Easy to use and install... migration from Magento was a breeze thanks to Dana's help with explaining what's required and providing the necessary steps to do so. Support response was fast, all my questions were answered clearly, and after sending the export file, the reviews were uploaded the same day! Was pleasantly surprised. Thank you! (2018) Have dealt with the Yotpo support team a few times and today, Bernard was extremely fast and efficient in assisting me with my issue. Have Yotpo on two Shopify sites and both work well. Thank you! (2019)
March 14, 2018
I love this app. So user friendly and the support is awesome! They uploaded my other reviews seamlessly.
March 7, 2018
Good customer service. A little slow to reply to my email, but they fixed my issue. I just wish the Pro membership was not so incredibly and ridiculously high. Dana Shamir helped me with my issue and was very professional.