Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,433
chart
#371
All reviews
Review RSS Feed
June 26, 2017
As one of the top 3% performing brands on Shopify we were very excited to add Yotpo reviews to our store. Before adding the app, we did our due diligence, spoke to other Yotpo customers, etc. The Yotpo rep tells us how amazing the engagement is and how it will dramatically increase sales and pay for itself in just months. After being told the price is $12,000 a year we thought that was a lot for us but decided it was going to be great based on all our fact checking. Unfortunately it was the opposite. We installed the app just before Black Friday 2016 (most traffic we get all year) and the results we're far from stellar. If you're looking for a review app, my recommendation is if you have the annual budgets for this type of investment with the potential of no return for months or years then I would recommend because the engagement is actually great for us. Its just not converting to increased sales at all.
June 21, 2017
So far so good. Went with the premium right out of the gate as a new store. We felt that social proof would be huge in helping us expand the word of mouth message. Thanks YotPo!
June 15, 2021
Reviews and Q&A are ok but you can get the same for MUCH cheaper. UGC does not have an easy to use interface...much better off with Foursixty for Shoppable Instagram. Reps take weeks to get assistance
May 2, 2021
Jo Lorenz helped me to place the review widget - the service was excellent! I think I am probably one of thousands who rates this app highly. It is an essential service for any shop owner, more of an essential than an extra. Before I had Yotpo I was relying on customers to come back and write a review - but alas this did not happen. The minute I installed Yotpo they emailed my customers with a reminder and the reviews came pouring in! Highly recommended.
May 8, 2017
Yotpo was able to get everything correctly done for our site. Happy with their services. Highly recommend them for conversion increase.
Oct. 2, 2017
Now they've reviewed their plans and offer all the features on a per order basis I'm re rating this. Glad we don't have to upgrade to the old £400 a month plan. Thanks guys
April 17, 2017
Probably the worst customer service I've ever encountered. Asking them a simple question means days of emails designed to beat around the bush and up sell you on their extraordinarily high priced plan. I really wanted to like their product but they are basically a scam at this point. Stay away from these used car salesman.
March 26, 2017
Terrible app, scam artists, its not free. Free to install, pay to use. can't even use basic functions without paying. How about let the users try the basic features like reviews with pictures and video and charge for the rest of the BS. I hope your start up fails you scam artist!
March 7, 2017
Highly misleading pricing structure... Yotpo reviews are NOT indexable by Google, i.e. they add limited Search/Content value to your website, UNLESS you upgrade to their Powerhouse package which is like $8k+ a year. So you could effectively accumulate lots of reviews (great) then decide once you've enough, to mark up your pages and show Google some unique unbiased content on your website... Only to find they are unindexable unless you pay $8k+ (not so great!) For such baseline / simplistic functionality this seems quite a predatory approach to pricing a review platform.
Feb. 22, 2017
Great app , but if you want to upgrade it very expensive. Happy with what I am getting for free,
Feb. 2, 2017
great idea. horrible service, if you have tried them out even after you will remove their app from shopify they will send information/emails to your costumers without asking you, - no place on Yotpo to delete account and 7 messages in 4 driftnet channels, -phone, email ,ticket and masanger, are not answered after 48 hours and counting. unheard of this kind of service - better of with a less smarter system but normal service. We have filed a compliant with shopify as well.
Dec. 14, 2016
Great app, I use the free versions and have had good results. It is easy and does the review work for me. I love that it can run itself, I just have to sit back and watch the reviews come in!
Dec. 12, 2016
Best Review System we have tried - absolute gem of an app: https://wyecliffe.com
Jan. 28, 2020
Yotpo is very easy to use. It's a great way to get some honest reviews of your products, plus their support team is quick to help if you need it! Great app.
Dec. 2, 2016
This app is ok but the service sucks!! It crashed I been waiting two weeks for help know one ever helped me and I'm paying for the app