Yotpo: Product Reviews App

We've been Yotpo customers for a number of years and they reaffirmed for us recently that they are here to help us succeed with the offering of a custom solution that fully met our needs. We're looking forward to growing with Yotpo as both their and our offerings expand. Very intuitive UI and excellent customer support.

We use the free version and we don't think it's limited. It fits it's purpose and is perfect for what we need. Rhenant provided great support.

As one of the top 3% performing brands on Shopify we were very excited to add Yotpo reviews to our store. Before adding the app, we did our due diligence, spoke to other Yotpo customers, etc. The Yotpo rep tells us how amazing the engagement is and how it will dramatically increase sales and pay for itself in just months. After being told the price is $12,000 a year we thought that was a lot for us but decided it was going to be great based on all our fact checking. Unfortunately it was the opposite. We installed the app just before Black Friday 2016 (most traffic we get all year) and the results we're far from stellar. If you're looking for a review app, my recommendation is if you have the annual budgets for this type of investment with the potential of no return for months or years then I would recommend because the engagement is actually great for us. Its just not converting to increased sales at all.

Great App! We recommend it for all our clients. www.echic.com.au

Jo Lorenz helped me to place the review widget - the service was excellent! I think I am probably one of thousands who rates this app highly. It is an essential service for any shop owner, more of an essential than an extra. Before I had Yotpo I was relying on customers to come back and write a review - but alas this did not happen. The minute I installed Yotpo they emailed my customers with a reminder and the reviews came pouring in! Highly recommended.

Yotpo was able to get everything correctly done for our site. Happy with their services. Highly recommend them for conversion increase.

Probably the worst customer service I've ever encountered. Asking them a simple question means days of emails designed to beat around the bush and up sell you on their extraordinarily high priced plan. I really wanted to like their product but they are basically a scam at this point. Stay away from these used car salesman.

Terrible app, scam artists, its not free. Free to install, pay to use. can't even use basic functions without paying. How about let the users try the basic features like reviews with pictures and video and charge for the rest of the BS. I hope your start up fails you scam artist!

Great app that allows customers to submit honest reviews

Highly misleading pricing structure... Yotpo reviews are NOT indexable by Google, i.e. they add limited Search/Content value to your website, UNLESS you upgrade to their Powerhouse package which is like $8k+ a year. So you could effectively accumulate lots of reviews (great) then decide once you've enough, to mark up your pages and show Google some unique unbiased content on your website... Only to find they are unindexable unless you pay $8k+ (not so great!) For such baseline / simplistic functionality this seems quite a predatory approach to pricing a review platform.

Amazing customer service, best way to get UGC and reviews :)

Great app , but if you want to upgrade it very expensive. Happy with what I am getting for free,

great idea. horrible service, if you have tried them out even after you will remove their app from shopify they will send information/emails to your costumers without asking you, - no place on Yotpo to delete account and 7 messages in 4 driftnet channels, -phone, email ,ticket and masanger, are not answered after 48 hours and counting. unheard of this kind of service - better of with a less smarter system but normal service. We have filed a compliant with shopify as well.

Best Review System we have tried - absolute gem of an app: https://wyecliffe.com

Yotpo is very easy to use. It's a great way to get some honest reviews of your products, plus their support team is quick to help if you need it! Great app.

This app is ok but the service sucks!! It crashed I been waiting two weeks for help know one ever helped me and I'm paying for the app

This app used to be great. I was using it for several years and very happy with it but recently they changed their pricing structure so that the most basic plan starts at $399 per month. This prices out all small and many medium sized businesses. Also when I had a tech problem, it took them OVER A YEAR to solve the problem, just in time for them to raise their prices beyond what is affordable for my business. Thanks to other reviews on this thread I just discovered Judge.me. It's an awesome app with all of the functionality of Yotpo and more for only $15 per month and their team responds immediately!

We simply love the Yotpo App! It's user friendly and does what the developers promised.

Yotpo has been great. Zero problems at all; we're going to upgrade our plan, as well, given that they seem to offer a lot of useful stuff.

So far so good. The app was relatively easy to install. There was a huge jump in price from the basic to the premium so we didn't do it. Now, there isn't pricing listed for premium, you have to call them. Not smart. I liked the idea of premium because it included the option of posting reviews to facebook - now we can do this using KIT. So, Yotpo is great for the basic program, I recommend it highly. I don't see why you would want to opt for the unknown priced premium package.