Yotpo: Product Reviews App

Feb. 13, 2016

Yotpo is great, these reviews add credibility to the product and are helping us massively

Oct. 7, 2021

Manny, the customer service representative I chatted with was extremely helpful. He answered all my questions quickly and accurately!

Feb. 11, 2016

This is super awesome! Love this app. Gives our customer's the chance to tell other's more about our products than just taking our word for it.

Jan. 28, 2016

Yotpo works well for obtaining reviews and posting them to your site. BE FOREWARNED, however, that you will not be able to access the most helpful functionality (Google Seller Rating for CPC ads and organic listings and social media sharing of reviews) without upgrading to the $399/month version. Other reviewers have made similar comments, so I won't beat a dead horse, but this is a ludicrous amount for the average small business on Shopify, especially DIY startups. Shopify's own review app provides much of the functionality of the free version of Yotpo. This company is missing the big picture (ironically), which is always keep the needs of your customer foremost in mind.

Dec. 29, 2020

We are very happy with Yotpo tech support. I had a convoluted problem to resolve but Michele with tech support was very patient and thorough and helped to a successful resolution. Thank you! Update - I was in need of support again and Caroline did a splendid job in locating and resolving the problem for me. Yotpo does make a major difference in the success of my store. Thank You!

Jan. 22, 2016

Excellent product that works on the shopify platform very smoothly. Yotpo dynamic retargeting ads for Facebook is a very impressive product offering that I don't see with any other reviews aggregator.

Jan. 21, 2016

I agree with the other negative reviews popping up. I'm leaving 3 stars just to say thanks for the while we have the free plan, but no more. We have used the free version of Yotpo with great success but as a growing e-commerce store the added functionalities are a must. The Starter plan - $25 /month only gives you incremental features, then it goes to the Pro plan $399, Powerhouse plan $699/ month, an extremely steep and unrealistic increase in prices. Ideally we would of loved the Pro plan functionalities but weighing the cost benefits, we've decided against it which is a shame. We're now using Judge.me, although the interface is not as sophisticated as Yotpo, they provide most of the functionalities we were looking for, amazing support, and they are constantly adding new functionalities listing to user feedback. That's how a app is supposed to be. The price point - $15/month is no where near what Yotpo asks for.

Jan. 20, 2016

A great start. We have been using Yotpo since relaunching our store and it's been very useful in generating our first set of reviews. Seamless and hands off, the app does what it says it will and does it well.

Jan. 20, 2016

Yotpo is definitely a fantastic compare to other review apps however I have to agree with many other users with regards to the high pricing of the paid version.

Jan. 18, 2016

An extremely robust review app. I don't know if there's anything that Yotpo cannot do!

Nov. 15, 2015

Not for small sites, under-featured, too expensive. The free version is under-featured and nearly useless (only 50 review requests per month.) The starter version at $25 per month doesn't add any features. You have to get the $300/month to get *some* of the features. And the good stuff is at the $500/month level. Additionally, even while testing the free version, it was not performing anywhere close to what they advertised. We were getting only 1% review conversion, when 10% was advertised as a benchmark. When I asked support if they had any resources to improve conversions, they told me to upgrade to paid plan. When I said that their core service was not performing like expected, and we would need to see that it was effective, they said that the Free plan only sends 50 emails per month, because apparently Yotpo support doesn't know what a percentage is. We use many paid apps, and every single one of them has a plan where we get a nearly full-featured service, with ability to implement and optimize, and pay for utilization capacity, rather then a brutally under-feature service which doesn't allow us to actually see if the service will have a positive ROI. Sorry, but I don't trust salespeople. It may be cost effective and have a positive ROI. If Yotpo believed this, and trusted it, they would *at least* give a trial period (They don't have any trial period!!) It's completely within their rights to not care about smaller sites, but if you're doing less than $1million revenue, there are more cost effective options out there. I don't have a complaint about the software, really. Even though it under-performed, I bet that could be improved. Their plan and pricing model is just prohibitive.

Nov. 10, 2015

The free version has more than enough great features for beginning sites. Another one of our sites gets a HUGE number of reviews, more than some competitors with 10x-100x the traffic, simply due to the follow-up emails. Hoping to see the same with this site.

Nov. 9, 2015

We have customized yotpo extensively. Their support has been fairly helpful and is responsive. There are some customization limitations but we are satisfied. A downfall of the platform is that reviews are not in HTML so it doesn't impact SEO positively in terms of content but it also isn't negative. There is a schema implementation with star ratings which is a great SEO feature so not all is lost. We are satisfied with Yotpo. Thanks!

Nov. 1, 2015

Super easy to install and great customer service. My only wish as a small business is that they would offer the social platform on the beginners plan. Would do it again in a minute.

Oct. 22, 2015

Great app.It is very easy to apply it.Rewievs are very important for e-commerce sites and Yotpo is the best review app.

Oct. 21, 2015

Works Great! Support was quick any easy to work with. Thank you!

Oct. 12, 2015

Yotpo has been the only way we've been able to get reviews. I love the rich snippets integration too. Definitely one of the first apps I would install if I was starting another shopify store.

Sept. 29, 2015

Very good! Worth every cent you pay for. Thanks Yotpo!

Sept. 28, 2015

Reviews are critical to our business and Yotpo offers the best review system we've ever tried. I consistently get new reviews everyday.

Sept. 19, 2015

I have liked very much what I've been able to use via the free version of Yotpo. The premium plan seems to be what I'd really like to work with but the price is outrageous. I would give 4.5 stars if their cost for other features were more reasonable. Small business, in my opinion need the marketing and social media representation that Yotpo offers, but the cost is outrageous. Maybe if we could pick and choose what features we would use the most and get the most out of..maybe an "la carte" option...as for functionality and getting exactly what they said we would get with the free plan, we like it and it is helpful, seamless, and user friendly.