All reviews

Rating Breakdown

  • 5
    92% (4,156 ratings)
  • 4
    3% (152 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,461)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 26, 2018

Nice app, real easy setup and integration, highly recommended. Also customer support is really really good. I'm really satisfied

Using app

Over 3 years

Total reviews

4

Average rating

3.8

5 / 5 Share

May 1, 2018

I am really happy with the Yotpo app. We now have almost 300 reviews on our site. I have found the Yotpo customer support to be very helpful too. Highly recommended.

Using app

About 4 years

Total reviews

11

Average rating

4.2

4 / 5 Share

Jan. 16, 2015

Really excellent app. Far more versatile than the standard review apps. We're only using the basic plan currently, but I see us upgrading in the future to take advantage of all the great features YotPo has to offer!

Using app

3 months

Total reviews

5

Average rating

4.0

5 / 5 Share

Jan. 16, 2015

Superb platform, usability, trustworthiness.

Using app

25 days

Total reviews

1

Average rating

5.0

3 / 5 Share

Sept. 23, 2019

We have mixed feeling about it. It's really good in getting reviews but the pricing model is unfair. We only wanted a plan with 100 orders per month but then discovered that only the premium plan will show the reviews on Google Product Listing. This is really not cool. The reviews belong to us and you can't force people to upgrade just so you won't block their reviews from showing in Google Shopping.

Using app

Over 1 year

Total reviews

5

Average rating

4.0

5 / 5 Share

Jan. 7, 2015

This is our preferred on site third-party review app. Thanks Yotpo. Great app!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2015

Loving this app so far. Will definitely consider upgrading when we can . Easy install and we started getting great reviews straight away. Thanks Yotpo from all the team at Pethaus.

Store

PetHaus

Using app

About 2 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Jan. 3, 2015

I can't believe that I didn't start this sooner. I love the ease of use and the reviews that are coming in to my site. If you are on the fence about setting up this review system... I highly recommend you don't wait. I imagine I could have received more social proof if I would have started using this sytem sooner.

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 3, 2015

just great. can't wait to be able to pay for premium features. yotpo is just the perfect product for a vintage goods store. this is it.

Using app

28 days

Total reviews

4

Average rating

4.5

5 / 5 Share

Dec. 24, 2014

This is our favorite independent review app on the Shopify apps marketplace. This app automates the review process and makes things extremely easy for us to collect Third-Party independent reviews from customers automatically.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2014

Great app. Super easy to install and setup. Thanks guys!

Store

Proper

Using app

21 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 12, 2014

nice little app but help the shop to be more closer with the existing and perspective customers!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2014

So happy we found this app! Easy to navigate and customer friendly. So far we've gotten way more reviews than anticipated.,, a great tool for our business

Using app

21 days

Total reviews

5

Average rating

5.0

1 / 5 Share

June 11, 2025

This app is an absolute nightmare. No support. Nothing ever stays - constant updates that don't transfer. DO NOT CHOOSE THIS REVIEW APP. You will regret it. UPDATED 6 Months Later: If I could give YOTPO MINUS 100 Stars for customer service I would. There is no customer service. In fact, there seems to be a definite pattern here. You open a support request and they then close it so that SHOPIFY thinks it's been resolved when in fact, they have done absolutely nothing. Even if they commit to doing something, they don't follow through. You open another one and the same thing happens. It's absolutely unbelievable. This App should be immediately removed from SHOPIFY. And, Shopify should care a lot more about this than it appears they do. Store owners should not be subjected to this non-support. It's hard to even call it nonsupport since they actively work against everything you do which has a negative impact on your store and business. This needs to be investigated. 6 Months ago-I have now made 15 support requests with no help from this app. It should not be on Shopify. It needs to be removed. DO NOT use this app as you will have NOTHING but problems with no support whatsoever.

Using app

Over 10 years

Total reviews

8

Average rating

2.1

Developer Reply

Thank you for your feedback! We deeply apologize for the negative experience you had with us - we had no intention of ignoring or neglecting any of your issues, however we fully acknowledge and understand your frustration. We have tried to reach out to you through your recent support case in order to coordinate and resolve your issues, and we hope you will give us another opportunity.

5 / 5 Share

Dec. 1, 2014

Great app!!! so helpful and the most efficient app I have got. going to upgrade it soon! Thank you!

Using app

26 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 26, 2014

Great App. Good looking UI and great functionality, One of the best FREE app ever used!

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2014

Excellent app, integrates into the website a treat plus excellent support when needed.

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 10, 2014

We've switched from the Shopify Reviews App to Yotpo and the reviews are just pouring in! We haven't even upgraded to the premium yet and already we are satisfied with what this app has to offer for free accounts. Absolutely love it!

Using app

21 days

Total reviews

25

Average rating

5.0

5 / 5 Share

Nov. 6, 2014

We've been using Yotpo for a couple of weeks now and so far it has been great! We haven't had enough time to see if it's increased conversions but watching the reviews (thankfully good ones!) come in has been really fun to watch! I would definitely recommend this app!

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 20, 2016

So far in terms of working and basic functionality the app has been great. My only issue really is what other users mentioned, the price to add any of the really good features is unrealistic for most small businesses, and the jump from $25 to $399 is a little steep, but in terms of how it works, the app has definitely been good.

Using app

Over 1 year

Total reviews

8

Average rating

5.0