Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,010
chart
#1,027
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Dec. 13, 2023
Wonderful experience and VERY helpful service by Ruzsel John N .. took the time to personally upload my .csv file and fix any of the issues!! Wonderful support team!
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Nov. 24, 2023
Service support disponible et compréhensif Installation faite instantément.
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Nov. 23, 2023
John was incredible in helping me setting up my account! Many thanks!
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Nov. 23, 2023
Doner P. Was amazing! He was able to assist me within minutes with no issue.
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Nov. 22, 2023
I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract. This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash). This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.
We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service. We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks. Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership. We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.
Nov. 22, 2023
Angelo S was super patient and very helpful. He is one of the best customer service reps I have encountered and helped me solve a few problems
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Nov. 21, 2023
Daniel helped us get reviews published onto our site seemlessly!
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Nov. 21, 2023
Rhenant was very helpful and went above and beyond what I needed help on. Appreciate the support, thanks again.
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Nov. 21, 2023
John G was absolutely wonderful, very patient, and extremely helpful. Couldn't ask for better customer service and support :)
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Nov. 20, 2023
Joian Z was very efficient in helping me resolve my issue quickly and smoothly . 10/10 customer service.
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Nov. 20, 2023
Exceptional Service and Expertise from John G at Yotpo I recently had the pleasure of working with John G from Yotpo for installing review widgets on my new store, and I must say, the experience was nothing short of exceptional. From the get-go, John G exhibited a deep understanding of the Yotpo platform and its integration capabilities. What truly sets John G apart is his customer-centric approach. He listened attentively to my needs, ensuring that the review widgets were customized to fit the unique style and layout of my store. His suggestions were not only practical but also aimed at enhancing user experience and engagement on my site.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Nov. 19, 2023
Ruzsel J was super helpful, got my reviews carousel setup in minutes!
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Nov. 19, 2023
the experience was super great chill person understood everything i was even on youtube and i couldnt understand thank you so much ruzsel john nabong
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Nov. 19, 2023
Fantastic assistance by Joian Z. Got all the help I needed as well as guiding on how to do the kind of changes I wanted by myself for future reference. Love it!
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Nov. 19, 2023
helpful support
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Nov. 17, 2023
Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Nov. 17, 2023
Wow! This customer service experience by Daniel P. outclasses any other type of support I have received from other app developers. I highly recommend anyone to use YOTPO for you website!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Nov. 17, 2023
We just added the app to our Shopify platform and very impressed on all the features. I reached out to chat with Doner and was assisted almost immediately and questions answered. I really appreciate it! Thank you.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Nov. 17, 2023
Nickel me service client. Merci Daniel pour votre aide
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