Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,519
chart
#271
All reviews
Review RSS Feed
Sept. 4, 2024
I spoke to Jeorge and he was wonderful! He solved all the issues I had and I was about to pay someone to this work for me. Im so happy i reached out to the customer service chat before! Jeorge was super easy to communicate with as well and understood everything I needed fixed. Thanks again Jeorge!
Thank you for sharing your experience!
Sept. 4, 2024
工具不错，强大多种功能，客户也很好
Good to hear you found our tools useful! We have more to come. Thank you for your feedback.
Sept. 3, 2024
Overall app is fine but the support I got was terrible. They took so long to respond and the issue I was facing hasn't been resolved.
Thank you for your feedback. We have taken action about the delay and we're glad we were able to fix the issues through your support case. Feel free to reach out again.
Aug. 30, 2024
Great Service provided by Ruzsel John Nabong. Thanks for the support!
Thank you for your feedback!
Aug. 29, 2024
Doner P was able to fix a problem. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy! Thank you.From japan.
Thank you for your feedback. Rest assured, we aim for 100% quality across all our support agents. Appreciate it!
Aug. 29, 2024
Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.
Good to hear about your experience! Thank you for sharing.
Aug. 29, 2024
驚くほどの速さで問題を解決してもらいました。 大変満足しています。 Reymon N.さんの対応は素晴らしかったです。
Fast responses = fast resolution! Thank you for sharing your experience.
Aug. 29, 2024
Doner is very detailed and helpful.
Thank you for your review!
Aug. 29, 2024
Great app! Ian Doner was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!
Thank you for the recommendation! We appreciate it!
Aug. 28, 2024
The support is very helpful and really friendly! I had an amazing chat with Ruzsel J who was very polite and thorough in getting to the root of the problem of our reviews not showing up on a product page. In stead of giving instructions on how to fix the issue, he went out his way, asked quality questions, performed an analysis, identified and resolved it himself. Can't be more happy with his service!
Awesome experience. Thank you for sharing!
Aug. 28, 2024
We encountered an issue where users couldn't submit reviews from mobile devices using the Yotpo review widget. The modal wouldn't allow necessary fields to be scrolled within. Yotpo's support team responded very quickly to our concerns. They identified the root cause of the problem and guided us through the resolution process smoothly. I'm especially grateful to Arven for their support. Thanks to their quick and accurate assistance, we were able to resolve the issue in a short time, which was a great help.
Fixing bugs and finding its root cause can be challenging, we appreciate your patience with us. Thank you for sharing this!
Aug. 23, 2024
Ruzsel J was so helpful and quickly fixed my issues.
Thank you for your feedback.
Aug. 23, 2024
Amazing support team. Really nice interface for admin panel. Easy to use import revies from other platforms
Great to hear feedback on our user interface and UX! Our team is hard at work in revamping our UI and UX. Thank you for sharing your experience!
Aug. 22, 2024
wendyle was able to resolve my concern right away
Thank you for your feedback!
Aug. 20, 2024
Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months. We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits." This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again. I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides. We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!
Thank you for sharing your concerns. We sincerely apologize for the billing issues you've encountered. We're actively reaching out to you through your Yotpo ticket to clarify and resolve your refund situation. Please do not hesitate to respond to us.
Aug. 19, 2024
Mitch was really helpful! Great app!
We appreciate your feedback!
Aug. 19, 2024
Great and quick help with an issue I was having!
Thank you for your feedback!
Aug. 17, 2024
Ruzsel J is a fantastic support rep - the whole support team within Yotpo is so detailed and will help you across any of your product lines
Thank you for the great feedback! No doubt about Ruzsel's and the team support being fantastic! So good to hear you're utilizing multiple products from us!
Aug. 17, 2024
I worked with Ruzsel John to make some updates to my reviews component on my homepage. He was very knowledgable and was able to find a solution to my problem quickly and actually made the edit for me. Thank you!
We’re glad Ruzsel was able to quickly solve your issue and make the necessary edits for you! Thanks for sharing!
Aug. 16, 2024
Ruzsel was great support. Made importing reviews mostly easy!
Thank you for the feedback!