Yotpo Product Reviews & UGC

Nov. 10, 2023

Needed help with a setup on a custom theme. John was very helpful and nothing was ever too hard.

Nov. 9, 2023

I'm a Walmart seller and I'm using yotpo for the first time and I appreciate Doner P's patience in checking the problems I encountered and helping me to solve them, very patient service.

Nov. 8, 2023

Great app

Nov. 8, 2023

Great customer service from Arven! Helped me fix an issue in no time.

Nov. 8, 2023

There was something I didn't understand, so I contacted them via chat, and they responded very quickly and courteously. The service and response are very great. わからないことがありチャットで問い合わせたところ、とても迅速で丁寧な対応をしていただきました。サービスも対応もとても素晴らしいです。

Nov. 7, 2023

Great customer support... Ruzsel J was able to solve my problem in less than 2 minutes!

Nov. 7, 2023

This app started sending non-branded, incorrect product review requests to our customers without our permission. It continued sending out emails even after we uninstalled it.

Nov. 6, 2023

Nov. 6, 2023

Highly recommend! I love the new, minimalist and fresh UI of the 3.0 widgets. Has really elevated the look and feel of my reviews onsite without having to custom-code them. The support was fast and very helpful. John G helped me sort out an issue with changing to the new version of the widgets. Thank you!

Nov. 5, 2023

Joan Z, I am very satisfied with your work and service. You have helped me solve the problem very well. Thank you, Have a wonderful day

Nov. 5, 2023

Rhenant was very helpful

Nov. 5, 2023

Very helpful customer service from Ruzsel J. Quick respond and hope the problem can be saved very soon.

Nov. 4, 2023

I am very pleased with Yotpo service. Ruzsel was very patient and helpful.

March 23, 2024

Jeorge K was super helpful in finding the root cause and solving the issue why approved reviews were not appearing on the website. great online chat support.

Nov. 2, 2023

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

Feb. 7, 2024

I love the support that I received from Arven! He understood what i needed help with and also gave me an alternative to my problem! Thank you for helping me successfully get what I needed done for my website and reviews.

Nov. 2, 2023

Works fine out of the box if you don't want to make changes. However, customizations are very limited. Maybe it's just the theme we use, but I've experienced a lot of issues with alignment and display on our collection pages and product pages. Be warned: there is no way out of the box to resize anything. I updated to their "3.0 widgets" and the UI is definitely a downgrade. As someone with little coding experience, it's frustrating that I can't make that many changes without contacting support. Reviews are supposed to be a trust signal to customers, yet there are layout and spacing inconsistencies right out of the box. How come I can't resize the stars or text to match the style of the rest of my site? If your collection pages have 2 product columns, the review stars will probably cause alignment issues. Again, I'd expect there to be some customizations that let me align and resize UI elements. This is not the case and will require coding experience. Their support is friendly enough. Any problems usually get fixed, but not without a lot of back and forth. With there being so many review app options out there, Yotpo just takes more effort than it's worth to make it work right.

Nov. 2, 2023

Joian Z was very helpful and solved the problem for us!

Nov. 1, 2023

I needed some technical help today, and Ruzsel J was awesome! They found and fixed the issue super fast. Thanks for being so kind and helpful, Ruzsel!

Nov. 1, 2023

We were assisted enthusiastically by Ruzsel J and Arven to get imported reviews set up. We migrated from BigCommerce multistore to Shopify, which was a process due to the complications of having a multistore front. However, Ruzsel put in a lot of effort to make sure I was not frustrated due to their great attitude. Thank you.