Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,519
chart
#271
All reviews
Review RSS Feed
Aug. 1, 2024
Yotpo offers an amazing service with a stellar team that is quick to respond when help is requested! I just got done working with Jeorge Kenneth V who helped me quickly transfer product reviews from a retired product iteration to it's upgraded replacement. Jeorge was quick to jump on the task and fielded questions that i had along the way. I fully recommend Yotpo to any business wanting to leverage customer testimonies to boost conversion rate!
Thank you for the great review! Good to hear Jeorge provided quick and effective support with transferring your product reviews. We appreciate your recommendation!
Aug. 1, 2024
Definitely a fan of Yotpo reviews... easy to setup and customize to fit our site.
Thanks for the positive feedback!
July 31, 2024
We worked with Ian Christian via chat support to resolve a minor issue we were having where the app recently began to prompt us to go through onboarding, despite the fact that we had set up and customized the app months earlier. We didn't want to reset any of our customizations, so we wrote into support to ensure we handled resolving this properly. Without confirming anything with us, the agent apparently clicked "okay" on our onboarding prompts (exactly what we did not want to do) and reset all of the customizations we had implemented. This erased all of the professional development work we had paid for in customizing the widgets on our website, and additionally reset all the emails we had customized as well. While I understand mistakes happen, the most frustrating aspect is that the agent did not seem to care that they had done this. They hardly responded to our follow up questions, then flatly stated that they can't revert back to before they erased all of our customizations. After some pressing, they said they would escalate this matter to tier 2 support, but they had no estimate of how long it would take to hear anything, or if they could help at all anyway. In this case, we regret reaching out to Yotpo support. They degraded our customer experience and now will cost us time and money to correct everything they erased and reset.
Thank you for bringing this to our attention. We understand how important your customizations are and your efforts you invested and we are taking this matter seriously. Our apologies for any inconvenience caused. As discussed in your support case, we have taken steps to ensure that the onboarding prompt will not affect your existing setup moving forward. Additionally, for the inconvenience, we have offered to have our help with customizing your assets free of charge. Feel free to let us know should you want to proceed with this through your support ticket.
July 30, 2024
I had issues bringing my store from BC to shop and Ruzsel John Nabong helped so quick. Knew exactly what to do and was quick about it. I highly recommend and knows his stuff!
Store
My Store
Using app
14 days
Thanks for the great review!
July 30, 2024
Had numerous queries regarding the app and some more technical than others but Reymon N was more than understanding and quickly resolved all issues i had
Amazing to hear Reymon handled your queries effectively and swiftly. We’re always working to enhance our support’s technical expertise to better assist you. Thanks for the feedback!
Oct. 1, 2024
Fast service, Great app. Wendyle Christian she is the best. Thank you
Thank you for the review!
July 27, 2024
Massive shout out to Daniel P!!! I was stressing and struggling so much and daniel helped me so much made my day thank you so much! highly recommended
So good to hear that! We're glad that Daniel made such a positive impact and helped ease your stress. We really appreciate your recommendation and are here if you need anything else!
March 21, 2025
I had a great experience working with Doner P/Kent B/Raney S. He was prompt, professional, and resolved my issue quickly and efficiently. His assistance made the process smooth and easy, and I really appreciate his help. Highly recommend!
Thank you for the recommendation! Happy to hear that Doner was helpful and that Yotpo's features are meeting your needs. We appreciate your support!
Aug. 20, 2024
Great customer service and patient help from Ruzsel John Nabong, we had questions about review widgets, and he helped solve issues that the previous agent didn't help with.
Thank you for the positive feedback! We’re glad Jann was able to guide you through the review widget setup!
July 24, 2024
Reviews are the lifeblood of any small business so getting it right is extremely important. And as a small business owner, getting things setup is a matter of doing it yourself. So great technical support is key especially when you don't set it up quite right. Jann M. from Yotpo is a star! He stuck with me over several days to help me figure out and correct connection errors. He was very patient and gave me clear and concise instructions to set things right. I plan to incorporate more Yotpo apps because of my experience with the Review app.
Thank you for your detailed review! We’re excited that you plan to use more Yotpo apps and appreciate your kind words!
July 23, 2024
Great app and Mitch in CS was excellent - went above and beyond to fix my issue with a great idea and very fast implementation. Thank you Mitch!
Thank you for the feedback! We appreciate your kind words and are here if you need anything else!
July 18, 2024
Jann did a great job helping me!
Thank you for sharing your experience with Yotpo!
July 12, 2024
Really good customer experience from Wendyle and a great app in general.
Thanks for the kind words! Glad to hear that you had a great experience with Wendyle and are enjoying the app.
July 10, 2024
Application au top et support très réactif et disponible !
We're glad you’re enjoying the app and finding our support team responsive and available. Thank you so much for your feedback!
July 10, 2024
Worst app on the market. The support is terrible, they promise to solve the problem, but weeks pass and the problems are not resolved, there is a lot of bureaucracy, they transfer the ticket from one department to another, in other words, they simply shift papers and do nothing to solve the client’s problem. And this for a few hundred dollars a month. I use another application in my other stores and support from a competitor solves my problem in 24 hours!!! despite the fact that a subscription costs a few dollars, not several hundred!
Thank you for your valuable feedback. We're sorry to hear about your negative experience. Our support team and your dedicated Yotpo customer success manager is in continuous contact with you in order to address all of your pending issues which are highly prioritized.
Nov. 23, 2024
I have used this app for a while now and find it extremely useful as a small business owner. It's been great in letting me test out the application on the free setting and as my business grows, I can see how useful it is and how beneficial it is. There's been a couple of issues in getting various things to perform as I like. Every time I've contacted with a help request, the help is super friendly and efficient. No hanging around an hour going back and forth using chat functions, just a simple email. Arven understood my request immediately and was able to get my store working perfectly. Thanks as always :)
Thanks for sharing your experience! Good to hear that the Star Reviews issue was quickly resolved!
July 9, 2024
Doner P. Was super helpful! Appreciate the guidance
Thanks a lot! We're happy to hear you got the help you need!
July 9, 2024
App intuitiva e semplice. Un ringraziamento speciale a Nikki e Daniel P dell'assistenza che continuano a seguirmi e a darmi risposte veloci e puntuali!
Thank you for your review! We’re glad you find the app easy to use!
July 2, 2024
Great customer service! I jumped on the chat with Ruzsel J and he helped me quickly and effortlessly! He sorted out my issues and updated everything that I needed in under 10mins with great comms and information. Appreciate your help Ruzsel J!
Thank you for your kind words! We're thrilled to hear that Ruzsel provided amazing support. Your satisfaction is our priority, and we're glad everything was sorted out. If you need anything else, we're here to help!