Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,519
chart
#271
All reviews
Review RSS Feed
June 28, 2024
was not able to fix the errors after following instructions. contacted them twice to resolve the issue. automated response said they would reply within 24 hours. Never did! Uninstalling the app right now. This is my 1st negative review for an app.
Thank you for your valuable feedback. We're sorry to learn that you're experiencing these difficulties. Our support team has contacted you in order to fix the issue you experienced, please do not hesitate to respond so that we can better understand the issue and provide assistance.
June 27, 2024
Very poor Without any customer support And you will be very frustrate to use it, never recomend it!!!
Thank you for your feedback. We are sorry to hear you had a frustrating experience with the Google Shopping syndication feature. Please note that Google's guidelines require at least 50 reviews for Google Shopping. We reached out to you on your case to address your concerns and think of a solution. Please do not hesitate to reply to it so we can further assist.
June 24, 2024
Doner was able to resolve our request quickly + easily! Much appreciated!
Thank you for the feedback! We appreciate your support and are always here to help!
June 24, 2024
Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down. Ty. AT
Thank you so much for the review! We are glad to hear that you continue to trust and recommend Yotpo for your projects. Your support and satisfaction mean the world to us. If you ever need any assistance, we're always here to help.
June 24, 2024
It seems like a nice app but we've not been able to use it fully. We have over 1,000 reviews from our customers that disappeared after Shopify's review app was no longer supported and was removed, but Yotpo import doesn't work. It just pops up a blank page with no option to import anything.
Thank you for the valuable feedback. We're sorry to hear that you're experiencing issues with importing your reviews. We know how important it is to transfer your reviews and we are here to help you. Our support team reached out to you via your support case, please don't hesitate to respond to it so that we can assist you further.
June 21, 2024
I have been using it for a short time, but I have loved it, very simple and easy to use, the customer service is excellent because when Ruzsel J contacted me he helped me with my doubts quickly and efficiently.
Thank you for sharing your experience with us! We're delighted to hear that you're loving our product and finding it simple and easy to use. It's also wonderful to know that Ruzsel J provided you with excellent customer service by addressing your doubts quickly and efficiently. We strive to provide the best support possible, and we're here to assist you every step of the way.
June 20, 2024
I had a few issues when setting it up but customer service was quick to help.
Thank you for sharing and for the positive review!
June 20, 2024
Great support from Ruzsel with importing product and reviews into Yotpo for Tiktok import.
Thank you for the kind words! We're happy to see your reviews are getting syndicated into Tiktok. Feel free to reach out again if you have any questions or concerns.
Sept. 26, 2024
Great support from Wendyle! Big thanks to PL for helping with my popup editing issue.
Thank you for your feedback!
June 19, 2024
The customer service was amazing. Regie was very polite, knowledgeable and swift with his responses.
Thank you for your kind words! We're thrilled to hear that Regie provided you with amazing customer service. If there's anything else we can do for you, please don't hesitate to reach out.
June 19, 2024
Ruzsel John Nabong made this super simple and was able to help me greatly!
Thank you for your feedback! We're glad to hear that Ruzsel John Nabong provided you with excellent assistance and made your experience super simple.
June 19, 2024
Well, the support help a lot. That's a fact ! They deserve 5 Stars
We're thrilled to hear that our support team was able to assist you effectively! Thank you for acknowledging their helpfulness and for your five-star rating.
Aug. 20, 2024
Thank you Mitch for quickly relocating the position of the stars widget on our product pages. Much appreciated!
Thank you for sharing your experience! We're glad to have promptly excluded the specified order numbers from receiving review requests. If there's anything else we can assist you with, please feel free to reach out again.
June 12, 2024
I have been using this in my previous store and still preferred review app .
Thank you for your feedback!
June 12, 2024
I've used this app for about two years. I do love things about it but it does slow down free shopify theme versions (I was using the carousel on the main page). I have used the help options multiple times with success but this last time (today) I had Doner who FINALLY helped me to get me exactly what I was looking for. I still have all my reviews but now on a page with a button so all reviews are stored in one place (including on each item page) and my site is already faster. Doner was such a huge help and far surpassed any other customer service member I've had these last few years.
Thank you for sharing your experience with us! We're glad to hear that you've enjoyed using our app overall, despite the challenges with the free Shopify theme versions. We appreciate your feedback and hope you continue to find our app beneficial for your business!
June 11, 2024
I love their technical team. I’ve been using this web app since 2019. I’ve built up so much customer rapport using this wedge, and I recently redid my website and the reviews disappeared but Wendyle fixed it in less than five minutes! I love how you can click on the reviews from the top of the page and go to the bottom to review all your customer reviews on your products!
That's wonderful to hear! It sounds like you've had a great experience with Wendyle and the support team. The ease of accessing customer reviews is definitely a plus. Thanks for sharing your positive feedback!
June 11, 2024
Great support; Ruzsel helped me quickly!
We appreciate your feedback! (:
June 11, 2024
Great support service provided by Gabriel when i had a problem with my uploaded reviews :)
Thank you for sharing your experience!
June 7, 2024
good service from Ruzsel John Nabong
Thank you for your feedback. We appreciate it!
June 6, 2024
I highly recommend Yotpo. Ruzsel J., who assisted me, has been a fantastic support.
It's always wonderful to have such reliable and helpful assistance. Thank you for sharing your positive experience!