Yotpo: Product Reviews App
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Great app and great customer support! Very quick to help us with our issue! Vien was awesome. Thanks again!
Thanks for the feedback!
Great support! Special s.o. to Ian Christian C. who helped me out.
Thank you for your review!
Love this product - great customer service. I noticed an issue with our reviews, Doner sorted it out in under 5 minutes and explained what the issue was so I can ensure it doesn't happen again from my end. Really happy with this service!
Love hearing that everything got sorted so fast! It’s awesome when support not only fixes things but helps prevent future issues too. Thanks for the great feedback!
Arven was excellent in assisting me and solved all my problems and responded to all of my questions! Very very satisfied!!!!
So glad to hear your issues were solved and you got all your questions answered! It’s awesome when everything falls into place like that.
Reymon has been amazing to work with! I felt like I was all over the place with different items not working and he resolved them efficiently, and quickly! I appreciate the assistance I have received from Yotpo and I know I'm in good hands if I need anything else in the future.
Glad to hear everything got sorted quickly and efficiently! Thanks for the awesome feedback!
Responded to my enquiry straight away with a solution. Reymond was very helpful. I would prefer yotpo over loox as yotpo looks more professional on the website and and they have more features like questions and answers people can go through. making it like a social forum on the product.
It’s great to hear Yotpo’s features and professional look made such a difference for you. We appreciate the feedback!
Reymon Alvero was able to help me within minutes from the time I reached out for assistance. He went into my site to fix an issue and sent me a screenshot to locate where the error stemmed from.
Awesome to hear your issue got sorted so quickly! Thanks for sharing!
Doner P helped us so kindly! It's easy to access to chat!
Glad to hear the chat support was easy and helpful! Thanks for the feedback!
I had to uninstall the app the support is terrible. After 3 weeks the problem was not fixed. I decided to go with another review provider.
Thank you for your feedback. We apologize for the negative experience. If you ever consider giving us another try, we would appreciate the chance to provide a better experience.
Jeorge Kenneth V was a wonderful help. He resolved by issue of my ratings not showing up on the homepage and product pages very quickly. Thanks Jeorge!
Happy to hear your issue was fixed so quickly! Thanks for sharing your experience!
so good
Thank you!
Reymon Alvero N was very helpful in resolving my concern.
Thanks for the feedback!
This app is full of bugs - Upgrading your plan from Free to a paid tier doesn't actually work (the charge is applied, but service levels are NOT increased). Additionally, the Onboarding flow within the app is broken (persistently asks you to install the widget, when doing so, it adds the widget to your theme multiple times). Go with another option! Worse yet, the support is horrible.
Thank you for your valuable feedback! We apologize for the issues you experienced, both of them were taken internally and addressed with the highest priority. We hope to see you again in the future!
Doner was incredibly professional and knowledgeable. Very pleased with the support. Great work!
It’s awesome to hear you got such great support! Professional, knowledgeable help makes all the difference. Thanks for the feedback!
Donel P helped my while setting up Yotpo - thank you!
Thank you for your review!
They were super helpful in addressing some of the teething issues I had with the initial integration and went above and beyond helping to troubleshoot. Thank you!
Always awesome when support goes the extra mile like that. Thanks for sharing!
I worked with Doner on making my ratings to show properly on my theme and he was great! We were able to successfully resolve the issue and he went above and beyond. Thanks again!
Great to hear everything worked out! Thank you for sharing.
Disappointed with the way this company handled their email transition for customers. Its hurt my business and I won't recommend their company to anyone.
We’re sorry to hear about your experience and want to clarify an important point. Yotpo Email was a separate product that has since been sunset and is no longer active. This transition is unrelated to Yotpo Reviews, which continues to operate independently and is not affected by the changes to the email product. We understand how frustrating unexpected changes can be for a business, and we regret any confusion caused by the distinction between these two products. Your feedback is valuable, and we’ll ensure it’s shared with the right teams.
I highly recommend Ian Christian C. He solved my problem quickly and efficiently in a timely and polite manner. Great Job! Thank you Christian.
Thanks for the great feedback!
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