All reviews

Rating Breakdown

  • 5
    91% (6,411 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (206 ratings)
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5 / 5 Share

Oct. 9, 2023

Used the Live Chat option and spoke with Rhenant, who was super-helpful. We needed assistance with getting the Yotpo widget added to an updated theme so that we can continue to see our customer reviews... Rhenant got this sorted quickly and efficiently. Thanks for your help.

Using app

About 8 years

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Oct. 8, 2023

RUZSEL J provided excellent service—clear instructions and great patience.

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Oct. 8, 2023

I have only been using the app for a few days, and it's easy to use. Ran into a slight issue with the importing which resulted in duplicates but Joian Z provided fantastic support and assurances to resolve the issue. So far so good.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

5 / 5 Share

Oct. 5, 2023

Joian Z was really helpful - For a small business signing up to products like YOTPO is a big deal and quite daunting especially when your computer literacy is at the level of a new born baby! When you have a very small team around you it is very important to be able to reach out and get usable support at a time when you need it. So Thankyou Joian for your help it is really appreciated.

Using app

6 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

5 / 5 Share

Oct. 6, 2023

Yotpo is fantastic and my agent, Arven was a life saver when they helped me connect my store and restore my reviews that I thought I lost. Amazing! I ended up having to call back in and Doner P was outstanding and assisted with all of my queries. Patient and understood exactly what I needed to get done.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Oct. 5, 2023

customer service is great and app is very user friendly. lots of features even for the free plan.

Store

Cherri

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Oct. 5, 2023

Excellent Support from (Rhenant).

Store

Ecoomcy

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Oct. 5, 2023

Great service, easy to use app. John G was quick to help ad find a solution

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Oct. 4, 2023

I got a lot of help with this app. I couldn't update my reviews for anything and the nice and helpful people, Rhenant and Jeorge Kenneth V; they helped me so much. Now I see my reviews and I'm so happy. I'm looking forward to working with this app.

Using app

5 days

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

5 / 5 Share

Oct. 4, 2023

Die App gefällt mir bis jetzt sehr gut. Auch der Kundendienst ist sehr hilfreich. Herr Döner hat mir sehr geholfen.

Using app

About 24 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

5 / 5 Share

Oct. 4, 2023

Rhenant was really helpful in making this app work with my website. It's pretty easy to use and navigate!

Using app

About 1 month

Total reviews

2

Average rating

4.5

Developer Reply

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

5 / 5 Share

Oct. 4, 2023

John G was very helpful and treated my questions with patience and kindness.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Oct. 4, 2023

Great service, immediately helped us address our request! Backend UI very easy to use, too. Thank you Ruzsel for helping me so quickly and thoroughly!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Oct. 3, 2023

Appreciate the support. Staff is quick to reply. Thanks, Doner for the help.

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Oct. 3, 2023

Joian Z. was super helpful! Helped me upload site reviews from another site. Was very thorough and answered all my questions quickly!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Oct. 19, 2023

We got support from the staff immediately and Warly was very helpful and addressed all issues and helped in fixing our reviews. Thank you

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

5 / 5 Share

Oct. 2, 2023

The app has an excellent customer support. Warly S was more than helpful and I cannot thank him enough!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

5 / 5 Share

Sept. 30, 2023

Mi trovo bene con il piano gratuito, che secondo me per far partire l'e-commerce è perfetto. Facile da impostare e utilizzare. In più gli assistenti sono stati sempre disponibili e molto preparati. Consiglio

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Sept. 29, 2023

Daniel P was responsive and quick with fixing an issue I had once I updated my theme. He wasted no time on helping me and I had one of the best customer service experiences because of him. Thank you!

Using app

8 months

Total reviews

4

Average rating

3.3

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Sept. 29, 2023

Very good customer service! John G helped me make the necessary updates I needed.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!