Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,424
chart
#479
All reviews
Review RSS Feed
July 27, 2024
Massive shout out to Daniel P!!! I was stressing and struggling so much and daniel helped me so much made my day thank you so much! highly recommended
So good to hear that! We're glad that Daniel made such a positive impact and helped ease your stress. We really appreciate your recommendation and are here if you need anything else!
March 21, 2025
I had a great experience working with Doner P/Kent B/Raney S. He was prompt, professional, and resolved my issue quickly and efficiently. His assistance made the process smooth and easy, and I really appreciate his help. Highly recommend!
Thank you for the recommendation! Happy to hear that Doner was helpful and that Yotpo's features are meeting your needs. We appreciate your support!
Aug. 20, 2024
Great customer service and patient help from Ruzsel John Nabong, we had questions about review widgets, and he helped solve issues that the previous agent didn't help with.
Thank you for the positive feedback! We’re glad Jann was able to guide you through the review widget setup!
July 24, 2024
Reviews are the lifeblood of any small business so getting it right is extremely important. And as a small business owner, getting things setup is a matter of doing it yourself. So great technical support is key especially when you don't set it up quite right. Jann M. from Yotpo is a star! He stuck with me over several days to help me figure out and correct connection errors. He was very patient and gave me clear and concise instructions to set things right. I plan to incorporate more Yotpo apps because of my experience with the Review app.
Thank you for your detailed review! We’re excited that you plan to use more Yotpo apps and appreciate your kind words!
July 23, 2024
Great app and Mitch in CS was excellent - went above and beyond to fix my issue with a great idea and very fast implementation. Thank you Mitch!
Thank you for the feedback! We appreciate your kind words and are here if you need anything else!
July 18, 2024
Jann did a great job helping me!
Thank you for sharing your experience with Yotpo!
July 12, 2024
Really good customer experience from Wendyle and a great app in general.
Thanks for the kind words! Glad to hear that you had a great experience with Wendyle and are enjoying the app.
July 11, 2024
Great customer service Ruzsel J resolved my issues quickly and effectively with precise instructions.
Precise instructions are indeed efficient! Thank you for the review!
July 10, 2024
Application au top et support très réactif et disponible !
We're glad you’re enjoying the app and finding our support team responsive and available. Thank you so much for your feedback!
July 10, 2024
Worst app on the market. The support is terrible, they promise to solve the problem, but weeks pass and the problems are not resolved, there is a lot of bureaucracy, they transfer the ticket from one department to another, in other words, they simply shift papers and do nothing to solve the client’s problem. And this for a few hundred dollars a month. I use another application in my other stores and support from a competitor solves my problem in 24 hours!!! despite the fact that a subscription costs a few dollars, not several hundred!
Thank you for your valuable feedback. We're sorry to hear about your negative experience. Our support team and your dedicated Yotpo customer success manager is in continuous contact with you in order to address all of your pending issues which are highly prioritized.
Nov. 23, 2024
I have used this app for a while now and find it extremely useful as a small business owner. It's been great in letting me test out the application on the free setting and as my business grows, I can see how useful it is and how beneficial it is. There's been a couple of issues in getting various things to perform as I like. Every time I've contacted with a help request, the help is super friendly and efficient. No hanging around an hour going back and forth using chat functions, just a simple email. Arven understood my request immediately and was able to get my store working perfectly. Thanks as always :)
Thanks for sharing your experience! Good to hear that the Star Reviews issue was quickly resolved!
July 9, 2024
Doner P. Was super helpful! Appreciate the guidance
Thanks a lot! We're happy to hear you got the help you need!
July 9, 2024
App intuitiva e semplice. Un ringraziamento speciale a Nikki e Daniel P dell'assistenza che continuano a seguirmi e a darmi risposte veloci e puntuali!
Thank you for your review! We’re glad you find the app easy to use!
July 2, 2024
Great customer service! I jumped on the chat with Ruzsel J and he helped me quickly and effortlessly! He sorted out my issues and updated everything that I needed in under 10mins with great comms and information. Appreciate your help Ruzsel J!
Thank you for your kind words! We're thrilled to hear that Ruzsel provided amazing support. Your satisfaction is our priority, and we're glad everything was sorted out. If you need anything else, we're here to help!
June 28, 2024
was not able to fix the errors after following instructions. contacted them twice to resolve the issue. automated response said they would reply within 24 hours. Never did! Uninstalling the app right now. This is my 1st negative review for an app.
Thank you for your valuable feedback. We're sorry to learn that you're experiencing these difficulties. Our support team has contacted you in order to fix the issue you experienced, please do not hesitate to respond so that we can better understand the issue and provide assistance.
June 27, 2024
Very poor Without any customer support And you will be very frustrate to use it, never recomend it!!!
Thank you for your feedback. We are sorry to hear you had a frustrating experience with the Google Shopping syndication feature. Please note that Google's guidelines require at least 50 reviews for Google Shopping. We reached out to you on your case to address your concerns and think of a solution. Please do not hesitate to reply to it so we can further assist.
June 24, 2024
Doner was able to resolve our request quickly + easily! Much appreciated!
Thank you for the feedback! We appreciate your support and are always here to help!
June 24, 2024
Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down. Ty. AT
Thank you so much for the review! We are glad to hear that you continue to trust and recommend Yotpo for your projects. Your support and satisfaction mean the world to us. If you ever need any assistance, we're always here to help.
June 24, 2024
It seems like a nice app but we've not been able to use it fully. We have over 1,000 reviews from our customers that disappeared after Shopify's review app was no longer supported and was removed, but Yotpo import doesn't work. It just pops up a blank page with no option to import anything.
Thank you for the valuable feedback. We're sorry to hear that you're experiencing issues with importing your reviews. We know how important it is to transfer your reviews and we are here to help you. Our support team reached out to you via your support case, please don't hesitate to respond to it so that we can assist you further.