Yotpo: Product Reviews App

Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months. We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits." This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again. I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides. We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!

Mitch was really helpful! Great app!

Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. *Update: I had some new questions while I am using Yotpo along the way. Ruzsel J, Doner and Vien have been supper helpful. They all have done an amazing job, fixing my issue very quickly.

Great and quick help with an issue I was having!

Ruzsel J is a fantastic support rep - the whole support team within Yotpo is so detailed and will help you across any of your product lines

I worked with Ruzsel John to make some updates to my reviews component on my homepage. He was very knowledgable and was able to find a solution to my problem quickly and actually made the edit for me. Thank you!

Ruzsel was great support. Made importing reviews mostly easy!

Super quick to respond and answered my questions perfectly.

I had an issue with the changing the email associated with our account. Arven was a great help and very quick to make the necessary changes. We also had an issue with linking our new website with the Yotpo App. The customer support was very quick in responding and fixing our issues.

Great app for collecting and displaying reviews - special thanks to Jeorge Kenneth for the excellent customer support in getting things set up!

Great app and great support (particularly Ruzsel). Easy to use, user friendly, and again...great support (I was able to jump on a google meet when we mad a migration issue, which was amazing as that's not the norm).

Doner is very nice man，He was very enthusiastic about helping me with my problem

App has been working well and I've received terrific customer service from Ruzsel Nabong!

The customer service is amazing. I received help from Daniel P and Arven S and both were extremely helpful with implementing what I needed on my site.

Good tool! The support team is very nice. When I met some problems, Doner P helped me patiently! I highly recommend the app.

Reymon Alvero N is a total rockstar! He helped me so much and was very patient with me. I was having a lot of trouble uploading my reviews from Shopify and he really helped me through the process. Thank you so much!

Had a couple of little issues with reviews not showing, contacted support. Donor was quick with the fixes we needed, all works perfect now.

Great app! Ian Christian C. was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!

Ruzsel John was able to fix a problem I had tried over a number of tickets. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy! Thank you

Arven, Jann, Rovi and many others were so helpful in migrating our reviews from BigCommerce to Shopify! Delighted to be able to work with them 24 hours a day with no restrictions. They made this task very easy. Thank you!