Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,011
chart
#1,057
All reviews
Rating Breakdown
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Sept. 12, 2023
Great experience with Stephanie on chat support. Quick responses and helped explain my problem so I can avoid it in the future.
Sept. 11, 2023
So far it has been easy to use, but I haven't had it long. I have been most impressed with the customer service though, and am giving my recommendation based on the help I have received from both Eric and Stephanie.
May 14, 2024
John G. was awesome to work with! Very knowledgeable and quick to help with the issues I was facing. Thank you, John!
Sept. 9, 2023
Yotpo Product Review tool is nothing short of exceptional! The user interface is intuitive, making it incredibly easy to navigate and manage my reviews. But what really stands out is their support team, especially Rhenant. I needed assistance, and Rhenant came through immediately with a swift and effective solution. Truly top-notch service that adds immense value to an already fantastic tool. Highly recommend!
Sept. 9, 2023
I had some issues with adding the widget on my website but I had some help from the staff (Doner P) and it worked perfectly fine after that. Great app!
Sept. 8, 2023
John from Yotpo tech support is super. Get things done right, quickly, and with precision.
Sept. 8, 2023
Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!
We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.
Sept. 5, 2023
Très bon support, problème réglé par chat en moins de 30mn. Merci Jeorge Kenneth V !
Sept. 5, 2023
I moved from free version Judge.me to Yotpo as Yotpo looked great and lots of raving reviews about it. I was told about the visual UGC plan which I also added. The review app is great that you can leave images - however, the customisation of the email for review requests is quite basic and clunky. If you want to update the follow up email it resets everything. The visual UGC has some issues too - with things like product album not being able pull from a source of images. I've also had a few issues with the homepage gallery how it shows up on shopify - in which support has taken about 5 days and counting to fix when I thought it should be a simple fix. Uncertain about this being worth the money as of yet as there is not much perceived perks compared to free version of judge.me yet. I'm glad I didn't pay for the prime version that sales recommended yet as it wouldve felt like even more wasted money.
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Our Product team has reached out and scheduled a call with you to discuss further all your product concerns. If you have any concerns regarding the product, please don't hesitate to contact us.
Sept. 4, 2023
Rhenant from the Yotpo team was so helpful. I need to get a link to send some customers their review link that I sold brick and mortar and he sent it to me and now it helped me get tons if reviews that I didnt have before. Thanks
Sept. 3, 2023
Warly S. was great in setting up my widget (which did not automatically work). All setup in 5mins! thank you!
Sept. 2, 2023
I love it so much and the customer service was top tier. James Edmar did a good job and he was very patient with me. totally recommend
Sept. 1, 2023
I changed my theme for my website and had issues adding the review carousel myself. John G. was able to assist me and was very patient and helpful. Thanks!
Sept. 1, 2023
We've been using Yotpo for a bit, and really want to comment on the support. Most apps don't provide the level or speed of technical support that Yotpo does. John G. stepped in and made the edits to our site that we needed in under 10 minutes. This level of support is what keeps companies coming back to Yotpo.
Aug. 31, 2023
Very helpful Support Chat with John Francis. Helped with some coding to get the reviews tab live which was way beyond my capability. All fully working within a few minutes of starting the chat. Fully recommend.
May 29, 2024
Updated Review 05/29/24: Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see: Let me transfer you to one of our support agents. 7:08 PM All our agents are currently busy. 7:08 PM How about I create a ticket for you? A support agent will follow up with you soon. So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues. ----- I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.
Thank you for leaving a review. We value your feedback and apologize for any inconveniences this may have caused on your end. After looking into your account, we can confirm that we did not make any changes on your behalf — and we would never make changes without your permission/knowledge. Our team has contacted you to offer assistance, but we have not heard back.