Yotpo: Product Reviews App
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
4,515
chart
#305
All reviews
Review RSS Feed
March 26, 2024
Excellent experience migrating to Yotpo from Judge.Me. Support has been wonderful so far!
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March 26, 2024
Great experience with this app overall. No complaints. Thanks to a guy from support team - Jeorge Kenneth V, that helped solve multiple issues multiple times. Thanks!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
March 26, 2024
Works great, appreciate the assistance by Doner P to seamlessly transition widgets and info from theme to theme when we do changes.
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Aug. 26, 2025
Everything would have been fine if I hadn't noticed the problems that managers have been unable to solve for a long time. In fact, the support work is at zero level: one says one thing, the other says another, and as a result, something completely different happens. Support may claim something is impossible without providing evidence, and then apologize when evidence to the contrary is presented. Technical support here isn't much help either; they can't even implement simple things. After contacting support, you receive a survey form to expedite problem resolution—essentially, it doesn't help at all; nobody responds. Essentially, what I have here are global issues affecting the revenue and reputation of my store; support doesn't solve anything on its own, they send an email and disappear for a week... Perhaps this review will expedite the resolution of my issues? For now, I'll leave it here.
Thank you for your feedback. We're sorry to learn that you're experiencing difficulties with our Reviews product. We sincerely apologize if it took time for us to respond to the ticket you created. Our support team has made efforts to contact your team and had a joint call with your staff. Our latest communication said that your team would send us an email listing all unresolved matters. However, we have yet to receive this email. Please reach out to us so that we can better understand those issues. Your satisfaction is our top priority, and we are here to assist you in any way we can.
March 22, 2024
I was able to import reviews from GoDaddy to Shopify without much trouble--but then a couple of days later, I accidentally setup the reviews to appear just on the home page (which was not what I wanted). Jeorge Kenneth V. spent a good deal of time resetting the appearance of the reviews, cleaning up the import csv file that I provided and reimporting the data so no errors appeared. He was very professional, kind and helpful. Thank you Jeorge Kenneth V.
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March 22, 2024
Jeorge was enormously helpful in helping figure out a language issue on the automatic emails!
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March 20, 2024
That was to good. My customer executive is Daniel and he helps us very well.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
May 23, 2024
May 23 review - UPDATE I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good. However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating. March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating). So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing. I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!
Jan. 1, 2025
Daniel P. was incredibly helpful and friendly and was quickly able to help us add the star review icons to our Collections page under each product. We love Yotpo!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
March 17, 2024
Highly recommend. And I received great support and ongoing assistance from Daniel when I hit trouble migrating reviews across to Yotpo. All successfully done now. Very happy to be fully on Yotpo!
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March 17, 2024
I’m new to Yotpo and made some big mistakes right away that I didn’t know how to fix. I hopped on with customer support and John G was so friendly and helpful! And everything was back to perfect within two minutes! I love them! It’s so wonderful to have amazing customer service these days, when a lot of companies don’t seem to care. Very impressed!
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March 14, 2024
Gabriel was extremely helpful with helping me set up my Reviews and Stars widget! Thank you so kindly Gabriel!
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March 14, 2024
Their support is fantastic, John G. answered all my questions and was incredibly patient for our entire 2 hour chat conversation.
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March 14, 2024
I had an exceptional experience with Yotpo, finding their service to be truly outstanding. Specifically, I am highly satisfied with the assistance I received from Jeorge. He went above and beyond to address my needs and ensure that I was fully supported throughout the process. His professionalism, expertise, and dedication to customer satisfaction were truly impressive and greatly appreciated.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
March 12, 2024
Arven was great with customer service overall love the app
Using app
Over 1 year
Total reviews
1
Average rating
5.0
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
March 12, 2024
Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
March 8, 2024
Arven was a life saver with this - super amazing support. Was able to insert custom CSS with the help of support. Love this app
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March 7, 2024
Great support from Arven. We're getting things all set up
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