All reviews

Rating Breakdown

  • 5
    91% (6,411 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (206 ratings)
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5 / 5 Share

Aug. 21, 2023

Support with Ruzsel was excellent, very helpful and made the process easy. Thank you very much.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2023

Works a treat. Got first review the next day after installing it. Support is great via live chat. Stephanie C was very helpful and friendly. Recommended.

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 20, 2023

Amazing customer service and solid products! I've had a few hiccups with the products that were quickly resolved by friendly and helpful customer service.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 18, 2023

John B was helpful when we had a problem connecting our reviews to our Meta account. I have sent an email previously about it to Support but that person was unhelpful and fell out of the conversation and never followed up after two emails. I appreciate John looking into the problem and sending a follow-up. Thank you!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2023

John G was Awesome!! Helped so much

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2023

James Edmar C. has been so helpful! Yotpo customer service is 10/10! they are quick and responsive! I'm please with the results!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 17, 2023

Support is fantastic, easy to set up. John G is the best! Hopped into the store and fixed an issue within 5 minutes.

Using app

3 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 17, 2023

John B was helpful when we needed to downgrade our account. Only reason for this change is because our store is closing. I was able to easily dowload the file of all reviews prior to doing so.

Using app

Almost 3 years

Total reviews

3

Average rating

4.3

5 / 5 Share

Aug. 17, 2023

Professional and speedy service from John B! Provided me with both text and image instructions to solve the issue.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2023

無料プランでアプリを導入しましたが、サイトにうまく反映されませんでした。 すべて英語表記なのですが、翻訳アプリなどを使ってチャットで質問したところ、Shopifyのコラボレーター機能を使って解決してもらえました。 分からないことは教えてもらえるのでYotpoにしてよかったです。 担当してくれたRuzsel Jさん、ありがとうございました!

Using app

18 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 16, 2023

Great support. Assistant Ronel R was really helpful. I had few question and I got answers for all of them. Thank you

Store

ELEGMO

Using app

37 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2023

John B aka John Boss helped me very quickly and succesfully. I needed the reviews removed and he did it within a blink of an eye. Thank you!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2023

Stephanie did a great job for us, and kept us informed throughout the process migrating a review to the correct product page. Highly recommend Yotpo and Shopify!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2023

It's a great app. Incredibly east to install. I'm currently using the Free Plan for my own business but have used the enterprise level plans with my "day job" and have found the level of support to be just as good whether you're paying or not. It's a great app to grow with - and the price points definitely allow you space to grow in these early days when outgoings far exceed the incomings. I had a question just recently about email triggers and Warly S was able to provide me with excellent help and very quickly.

Using app

Almost 2 years

Total reviews

2

Average rating

4.0

5 / 5 Share

Aug. 16, 2023

This app and its CS team is awesome. It was my first time with Yotpo and I didn't know how to use it. I even didn't know how to reject my reviews. Then, Ruzsel John helped me a lot. Thanks to him, now I am very happy using this app :)

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

John G helped me through chat. He was very clear in his directions. We solved the problem quickly and efficiently.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

I had a wonderful shopping experience! Especially with the help of customer representative Ruzsel John N, I received quick and effective answers to my questions. Thank you, Ruzsel John N, you did an amazing job! It makes me very happy to know that Lempi Lifestyle has such talented and helpful people. I will definitely shop here again!

Using app

13 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 14, 2023

Very helpful customer support, hands on and super responsive! Helped to install our reviews widget within minutes :)

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2023

Awsome and quick support. Jeorge helped me out a lot! thank you so much! Will be sticking with yopto

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 13, 2023

I had some challenges with setting up Yotpo on my Shopify store, but Ruzsel J. swiftly resolved them within minutes. His efficiency and dedication are commendable. He truly deserves success within the platform.

Store

ShopX

Using app

1 day

Total reviews

2

Average rating

5.0