Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,426
chart
#461
All reviews
Review RSS Feed
May 23, 2024
May 23 review - UPDATE I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good. However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating. March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating). So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing. I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!
Jan. 1, 2025
Daniel P. was incredibly helpful and friendly and was quickly able to help us add the star review icons to our Collections page under each product. We love Yotpo!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
March 17, 2024
Highly recommend. And I received great support and ongoing assistance from Daniel when I hit trouble migrating reviews across to Yotpo. All successfully done now. Very happy to be fully on Yotpo!
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March 17, 2024
I’m new to Yotpo and made some big mistakes right away that I didn’t know how to fix. I hopped on with customer support and John G was so friendly and helpful! And everything was back to perfect within two minutes! I love them! It’s so wonderful to have amazing customer service these days, when a lot of companies don’t seem to care. Very impressed!
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March 14, 2024
Gabriel was extremely helpful with helping me set up my Reviews and Stars widget! Thank you so kindly Gabriel!
Thanks for your feedback, we really appreciate it.
March 14, 2024
Their support is fantastic, John G. answered all my questions and was incredibly patient for our entire 2 hour chat conversation.
Thank you for sharing your thoughts with us!
March 14, 2024
I had an exceptional experience with Yotpo, finding their service to be truly outstanding. Specifically, I am highly satisfied with the assistance I received from Jeorge. He went above and beyond to address my needs and ensure that I was fully supported throughout the process. His professionalism, expertise, and dedication to customer satisfaction were truly impressive and greatly appreciated.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
March 12, 2024
Arven was great with customer service overall love the app
Using app
Over 1 year
Total reviews
1
Average rating
5.0
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
March 12, 2024
Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
March 8, 2024
Arven was a life saver with this - super amazing support. Was able to insert custom CSS with the help of support. Love this app
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March 7, 2024
Great support from Arven. We're getting things all set up
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March 7, 2024
very helpful support
Thanks for your feedback, we really appreciate it.
March 7, 2024
Spoke to Customer service, Ruzsel was amazing! We got on a call and he helped our problem in under 3mins.
Thank you for sharing your thoughts with us!
March 7, 2024
Great help from Ruzsel!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
March 11, 2026
I deleted my original review. At the beginning, they were very slow to respond. Now, they resolve the issues fast. I recommend this app since reviews help a lot.
Thank you for taking the time to leave a review. After looking into your case, we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
March 1, 2024
Gabriel was AMAZING! he got on a call with us and explained everything in less then 2 minutes. Very very happy with this type of support
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Feb. 29, 2024
very helpful patient and useful
We appreciate your feedback, thank you!
Feb. 28, 2024
Customer service team is so helpful! Jeorge Kenneth V was so great when we needed help changing our coupon for people leaving reviews.
Thanks for your feedback, we really appreciate it.
Feb. 26, 2024
Ruzsel was very efficient and helpful. Issue solved within 5 minutes.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!