Yotpo: Product Reviews App
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So far using this app (the free plan) it is quite simple and user friendly. Quite a few customizations even on the free plan, too. Had some help from 2 supports Arven and Doner and they were great helps. Definitely recommend!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
We appreciate your feedback, thank you!
Doner P was very responsive on the web chat and took control of my Shopify store to get the app working in no time. Thank you
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App is great and support is even better. Don helped me immensely and efficiently with all my questions and requests. Thanks!
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This app is fantastic. Also, the support (Jeorge-san) responded promptly and appropriately to our requests.
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Great customer service. Ruzsel J was fantastic and went above and beyond to help.
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EXPENSIVE AND HORRIBLE CUSTOMER EXPERIENCE. DO YOURSELF A FAVOR and GO WITH ANOTHER APP
We regret hearing about the challenges that you encountered with the support team. We apologize if we didn't promptly address your reviews import requests and resolve the widget issues. We value your feedback and are fully dedicated to providing further assistance and finding solutions. Please don't hesitate to contact us if you need our help.
I reached out to Yopto on exactly April 16th for help with transferring my fera reviews to yopto. We are relaunching our company and have undergone a rebrand (product name changes), the only thing that has changed is the name of the products otherwise the product is the same. These are genuine reviews and when we reached out they responded with an excel file we have to use to format the review. We GAVE them the excel file they requested and responded promptly to all their questions. But instead of responding they have delayed our RELAUNCH. Instead of asking the right questions and genuinely helping they been assumptive and dismissive. I would not recommend this app or integration at all.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
top notch. Daniel was great and so patient walking me through the step.
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We just installed the Yopto app for the first time and had some issues. Tech support answered our email immediately and resolved the problem. This all happened in the evening, I didn't expect after hours support, and was pleasantly surprised. Thanks John G. for the great support!
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Mitch was great help and answered my questions promptly and politely. I feel confident that they have my best interests at heart.
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The app works well, and I received great customer service from Doner P helping to resolve an issue with duplicate reviews when migrating my reviews from Shopify Reviews to Yotpo.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Great app and customer service. I had trouble with showing my star rating on products due to my theme being customised. Mitch helped me out and got it working
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Their app works well, and their support is always responsive -- often immediately, at worst within 2 days.
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Great app and has worked very well for our site. I would gladly recommend it to others. Amazing customer service in their Chat.
Thanks for your feedback, we really appreciate it.
Honestly, it was a long way to get our review from our previous review app to Yotpo. Your support manager Daniel helped me a lot with importing reviews and answered all my questions patiently. I like it and thanks a lot for help! Yotpo features look promising. Hope to have good experience futher.
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Very simple and effective tool for Shopify Stores
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
I received personalized support directly from the Yotpo support team and they helped me quickly! Thanks, 10!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Yotpo has some of the best customer service I have ever experienced. I had issues getting the widget to show up under the products on my collection pages. When I reached out for help, John G quickly responded and resolved my issue. He saved me from the headache of trying to edit the code myself. Highly recommend. Any issues you have they will solve.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Great app and support! Thanks Donor!
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