All reviews

Rating Breakdown

  • 5
    91% (6,411 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (206 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 19, 2023

Just migrated from another reviews app and the support from Reinier, John B & Doner was really helpful in setting up a star rating widget in the code that I couldn't find as well as successfully importing all our reviews. So far the app is great and has everything I need in the free version to try it out and have just upgraded to the really affordable growth plan.

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

July 5, 2023

Yotpo's support is excellent. John B. was able to resolve our issues and give useful advice quickly.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 5, 2023

We're switching from Okendo to Yotpo for our site and are starting with the Growth plan. It's got great features though the best ones like advanced CSS and Klaviyo Integration. My only critique is the lack of customization of the default emails customers get for asking for a review, confirming their email, and etc if you are just on the first paid plan. It's five stars because I've received great customer support from Ronel R. a few times, but also Warly S. and John G. who were helpful, professional, and super friendly! This is a great app so far.

Store

Floof

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate your feedback regarding our product and will definitely relay this to our product team. Thank you for also appreciating our Growth support heroes, Ronel, Warly and John! We are always delighted to provide you with the best customer experience in every interaction!

5 / 5 Share

Sept. 18, 2023

Super ! J'ai demandé à traduire l'application en français et Arven a très vite répondu à ma demande.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2023

onboarding team worked hard and did as much as they could to help us set up. Reviews are looking better onsite than with Trustpilot.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2023

Very happy with Yotpo. It helped my site collect lots of reviews and the assistance from support is timely and excellent. I highly recommend

Using app

9 months

Total reviews

3

Average rating

4.7

5 / 5 Share

July 4, 2023

The customer services i recieved was absolutely incredible my issue was resolved within a couple of minutes. Special mention to my customer representative JOHN B. 5 stars for sure!

Store

Ecodev

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2023

The yotpo support team has been a huge help over the past couple of days helping us transition our site and reviews over from our old site. Appreciate the support from Daniel, Reinier, and the team. Thanks guys!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2023

Joian Z was really helpful. I had some trouble getting setup but he took care of everything. Thank you!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2023

Ruzsel J N was really helpful. Made sure he helped with all the features we were interested in and actioned them for us

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2023

Rhenant was a great help in getting our store reviews imported! Class Act customer service!!! Thank you!

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

July 3, 2023

Warly helped me a lot! Thank you! Warly helped me a lot! Thank you! Warly helped me a lot! Thank you!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 3, 2023

Every time I encounter a problem, he can help me answer it very quickly, and he will help me deal with it if there is a problem with the data. I highly recommend it

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2023

I was having trouble with migrating to rating 3.0 from V2, and Joian Z there quickly solved my issue. Great experience with Joian Z and thank you for the support.

Using app

3 days

Total reviews

2

Average rating

4.5

5 / 5 Share

July 3, 2023

Great App, Fantastic rapid support! Kenneth John M as support manager did an incredible job! He had to change the code to shopify and made it within 3 min.,... Big Thank you!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2023

I reached out via live chat on a SUNDAY (holiday weekend) and had my issue resolved within 5 minutes. Joian Z was very professional, helpful, and kind. Yotpo has changed the game for my business.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2023

very easy to use, any time when I have some problems with the app, the app service is always helpful, thank you very much to Ruzsel John N, he helps a lot with importing reviews

Using app

4 days

Total reviews

1

Average rating

5.0

1 / 5 Share

July 1, 2023

This is the only totally unusable app I've ever seen. Your app is just a white screen for me. Also, I cannot contact support because it's only in the app. Extremely weird. :)

Using app

11 minutes

Total reviews

2

Average rating

3.0

Developer Reply

We're so sorry to learn that you're experiencing issues within our Reviews platform. Our team contacted you a few times and provided guidance for troubleshooting, but we have not heard back. If you're still experiencing issues, please let us know so that we can assist you.

5 / 5 Share

June 29, 2023

うまく商品ページに表示できず困っていましたが、サポートに問い合わせたところすぐにコラボレーター申請していただき、あっという間に表示させてくれました。 基本的な使い方でもすぐにサポートが対応してくれるので、とても助かります!

Using app

Over 1 year

Total reviews

7

Average rating

4.6

5 / 5 Share

June 29, 2023

John B was great. Added functionality to my site that I couldn't do myself or at the least would have taken me ages. Am very grateful!

Using app

1 day

Total reviews

1

Average rating

5.0