Yotpo: Product Reviews App
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Yotpo has a top-notch tech support. Rhenant has been very helpful with our technical issues. I highly recommend this App to anyone who needs a customer/product reviews App. Jackie AlTerra Retail
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Had a few questions regarding an upgrade and Doner was great in answering the questions I had with clarity and swiftness. Thank you.
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Doner Was responsive & assisted with all of our needs.
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Mitch from support team was really helpful! Communication was excellent and the issue I faced was resolved completely. Thank you!
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Best service I ever had. I wanted to showcase reviews on my website but I did not know how. John G (member of the support team) did everything for me and I did not even have to write, copy or paste any codes by myself.
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Rilu was great at assisting us with a request we had for our new website. The request was understood without too much back and forth and was completed in a reasonable amount of time. Great experience with the support team overall!
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John G helped me with 2 stores at the same time, awesome job! Was a lot of work and he did it all perfect thank you so much John G!
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Nice app and the supporter is awesome. Thank you Ruzsel <3
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I encountered an issue with the review carousel display on my homepage, but Ruzsel J from chat support had it fixed in under 15 minutes. It was the quickest and most hassle-free customer service I've ever had. I highly recommend Yotpo products for their excellence, not to mention their UI design is absolutely stellar!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Excellent app and excellent customer support. We've been using Yotpo for probably 8 years and highly recommend. Shoutout to John G who patiently answered every question I had about integrating with our new website today.
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Had some questions when migrating from BigCommerce to Shopify and John G helped me really great! The migrations was flawless thanks to him :)
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Great service, very helpful!
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I had an issue with grouping my listings to have the same reviews displayed and John G from support helped me resolve it within minutes. Saved me a lot of time and energy. Thank you! I had questions regarding the visual UGC and Arven assisted me so well and got my instagram gallery running on my site. Thank you!
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These guys are amazing. I came to them this morning with a litany of issues and one by one, they swatted them down like a bunch of flies. guys, thank you so much for making my morning less stressful.
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Service support disponible et compréhensif Installation faite instantément.
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John was incredible in helping me setting up my account! Many thanks!
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I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract. This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash). This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.
We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service. We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks. Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership. We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.
Angelo S was super patient and very helpful. He is one of the best customer service reps I have encountered and helped me solve a few problems
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Daniel helped us get reviews published onto our site seemlessly!
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Rhenant was very helpful and went above and beyond what I needed help on. Appreciate the support, thanks again.
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