Yotpo: Product Reviews App

Nov. 2, 2023

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

Feb. 7, 2024

I love the support that I received from Arven! He understood what i needed help with and also gave me an alternative to my problem! Thank you for helping me successfully get what I needed done for my website and reviews.

Nov. 2, 2023

Works fine out of the box if you don't want to make changes. However, customizations are very limited. Maybe it's just the theme we use, but I've experienced a lot of issues with alignment and display on our collection pages and product pages. Be warned: there is no way out of the box to resize anything. I updated to their "3.0 widgets" and the UI is definitely a downgrade. As someone with little coding experience, it's frustrating that I can't make that many changes without contacting support. Reviews are supposed to be a trust signal to customers, yet there are layout and spacing inconsistencies right out of the box. How come I can't resize the stars or text to match the style of the rest of my site? If your collection pages have 2 product columns, the review stars will probably cause alignment issues. Again, I'd expect there to be some customizations that let me align and resize UI elements. This is not the case and will require coding experience. Their support is friendly enough. Any problems usually get fixed, but not without a lot of back and forth. With there being so many review app options out there, Yotpo just takes more effort than it's worth to make it work right.

Nov. 2, 2023

Joian Z was very helpful and solved the problem for us!

Nov. 1, 2023

We were assisted enthusiastically by Ruzsel J and Arven to get imported reviews set up. We migrated from BigCommerce multistore to Shopify, which was a process due to the complications of having a multistore front. However, Ruzsel put in a lot of effort to make sure I was not frustrated due to their great attitude. Thank you.

Oct. 31, 2023

Joian Z was super quick and helpful with getting our reviews widget updated!

Oct. 30, 2023

Brilliant, and John G from the help icon got my issues (well me not knowing what the hell is going on) sorted asap.

Oct. 27, 2023

I like that the app offers in-email reviews, I've already seen more reviews come through vs. from our other review email-campaign from a different app. Daniel P was so patient helping me upgrade my widget, saving me lots of time.

Oct. 27, 2023

Daniel P helped with all my questions and provided screenshots. Thanks Daniel!

Oct. 31, 2023

Doner P was really useful and super quick to answer my questions and help me with my issues. The necessary changes were made whilst I was online. Thank you Doner P! John G managed to sort everything out for me today, was super quick and helpful and everything seems to be working on my website! Thanks again

Dec. 24, 2023

Joian Z was great! They helped me navigate the app. I appreciate the quick support!

March 22, 2026

Always works pretty well but the "growth support heros" really help you out if you have any difficulties. Shout out to John G. for helping me out today! Thank you team :)

Oct. 27, 2023

Excellent so far. Recommend. Really great to have 24/7 support. John G. is super helpful. Yotpo should be in your e-comm stack.

Oct. 25, 2023

I worked for a couple hours trying to troubleshoot my own issue with product reviews being listed incorrectly on my website and product listings. I finally caved in and reached out to Yotpo support and was connected with Doner P. and they were able to assist me with fixing my review visibility and also importing my manual reviews as well. Thank you so much for being patient and knowledgeable to resolve my problems. Highly recommended!

Oct. 25, 2023

Oct. 25, 2023

great support, thank you so much Rhenant - you've helped me alot!

Oct. 24, 2023

Ruzsel John N was great. Helped me a lot at 9pm ET. Really appreciated his thoroughness.

Oct. 24, 2023

Support is great and their product does a great job with reviews!

Oct. 24, 2023

"John G provided exceptional help with our online widget update. His expertise and dedication truly shone through. Thanks to him, our widget is now running seamlessly. Kudos to John for his outstanding support! A huge shoutout to John for going above and beyond! Thank you John G

Dec. 9, 2023

Great customer support! Went above and beyond to help me setting up the app. Great features too, highly recommend it. Ruszel John Nabong was outstanding and went on a quick video chat with me on a Sunday afteroon! Great customers service, thanks guys!