Yotpo: Product Reviews App
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These guys are amazing. I came to them this morning with a litany of issues and one by one, they swatted them down like a bunch of flies. guys, thank you so much for making my morning less stressful.
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Service support disponible et compréhensif Installation faite instantément.
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John was incredible in helping me setting up my account! Many thanks!
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I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract. This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash). This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.
We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service. We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks. Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership. We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.
Angelo S was super patient and very helpful. He is one of the best customer service reps I have encountered and helped me solve a few problems
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Daniel helped us get reviews published onto our site seemlessly!
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Rhenant was very helpful and went above and beyond what I needed help on. Appreciate the support, thanks again.
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John G was absolutely wonderful, very patient, and extremely helpful. Couldn't ask for better customer service and support :)
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great
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Joian Z was very efficient in helping me resolve my issue quickly and smoothly . 10/10 customer service.
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Ruzsel J was super helpful, got my reviews carousel setup in minutes!
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Fantastic assistance by Joian Z. Got all the help I needed as well as guiding on how to do the kind of changes I wanted by myself for future reference. Love it!
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helpful support
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We just added the app to our Shopify platform and very impressed on all the features. I reached out to chat with Doner and was assisted almost immediately and questions answered. I really appreciate it! Thank you.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Nickel me service client. Merci Daniel pour votre aide
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I'm happy with the assistance I'm receiving. Fast and useful.
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I received excellent assistance from Rhenant with domain authentication. After my inquiry, I received the records within 20 minutes, and the process was completed in no time. This speed is unique to Yotpo, and I believe it is a fantastic app with great support.
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Arvin Solero was a great help and resolved the issues I was having. Thank you for the outstanding support
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Ben heel goed geholpen door John G! Hij heeft meteen alle widgets op mijn pagina gezet. Kan niet blijer zijn!Nu wachten tot de reviews binnen komen!
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