Yotpo: Product Reviews App

John G helped us with verifying our domain and answered several other questions. Very helpful and knowledgable, thanks!

Needed help with a setup on a custom theme. John was very helpful and nothing was ever too hard.

Great customer service from Arven! Helped me fix an issue in no time.

There was something I didn't understand, so I contacted them via chat, and they responded very quickly and courteously. The service and response are very great. わからないことがありチャットで問い合わせたところ、とても迅速で丁寧な対応をしていただきました。サービスも対応もとても素晴らしいです。

Great customer support... Ruzsel J was able to solve my problem in less than 2 minutes!

This app started sending non-branded, incorrect product review requests to our customers without our permission. It continued sending out emails even after we uninstalled it.

Highly recommend! I love the new, minimalist and fresh UI of the 3.0 widgets. Has really elevated the look and feel of my reviews onsite without having to custom-code them. The support was fast and very helpful. John G helped me sort out an issue with changing to the new version of the widgets. Thank you!

Rhenant was very helpful

Very helpful customer service from Ruzsel J. Quick respond and hope the problem can be saved very soon.

I am very pleased with Yotpo service. Ruzsel was very patient and helpful.

Jeorge K was super helpful in finding the root cause and solving the issue why approved reviews were not appearing on the website. great online chat support.

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

Works fine out of the box if you don't want to make changes. However, customizations are very limited. Maybe it's just the theme we use, but I've experienced a lot of issues with alignment and display on our collection pages and product pages. Be warned: there is no way out of the box to resize anything. I updated to their "3.0 widgets" and the UI is definitely a downgrade. As someone with little coding experience, it's frustrating that I can't make that many changes without contacting support. Reviews are supposed to be a trust signal to customers, yet there are layout and spacing inconsistencies right out of the box. How come I can't resize the stars or text to match the style of the rest of my site? If your collection pages have 2 product columns, the review stars will probably cause alignment issues. Again, I'd expect there to be some customizations that let me align and resize UI elements. This is not the case and will require coding experience. Their support is friendly enough. Any problems usually get fixed, but not without a lot of back and forth. With there being so many review app options out there, Yotpo just takes more effort than it's worth to make it work right.

Joian Z was very helpful and solved the problem for us!

We were assisted enthusiastically by Ruzsel J and Arven to get imported reviews set up. We migrated from BigCommerce multistore to Shopify, which was a process due to the complications of having a multistore front. However, Ruzsel put in a lot of effort to make sure I was not frustrated due to their great attitude. Thank you.

Joian Z was super quick and helpful with getting our reviews widget updated!

Brilliant, and John G from the help icon got my issues (well me not knowing what the hell is going on) sorted asap.

I like that the app offers in-email reviews, I've already seen more reviews come through vs. from our other review email-campaign from a different app. Daniel P was so patient helping me upgrade my widget, saving me lots of time.

Doner P helped with all my questions and updated the reviews that were having issues. Thanks Doner!

Doner P was really useful and super quick to answer my questions and help me with my issues. The necessary changes were made whilst I was online. Thank you Doner P! John G managed to sort everything out for me today, was super quick and helpful and everything seems to be working on my website! Thanks again