All reviews

Rating Breakdown

  • 5
    91% (6,411 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (206 ratings)
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5 / 5 Share

May 16, 2023

Easy app to set up, and great support when we came across any minor issues. really helped our site

Using app

5 days

Total reviews

5

Average rating

5.0

5 / 5 Share

May 16, 2023

Rhenant was amazing! He was so thorough and detailed, and solved the problem we had been trying to solve for days so very quickly. I wish i could make him my go-to for support on this app.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

Reinier D was the best support agent I've ever talked to! Everything was fixed quickly and perfectly.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

We use Yotpo to set up our review system so that our customers can leave us an honest review about a week after they receive and start using their product. There is no pressure for customers to leave one, but if they don't we send a final followup about two weeks later. Yotpo makes it so easy to not only set all of this up but check in and maintain it as well. In order to display reviews on your website it's a simple widget addition and if you get stuck installing it their support team is so helpful in installing it for you. Jeorge Kenneth V helped me today with an issue with our widget displaying on mobile and he was fast, helpful and kind. Thanks Yotpo!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 11, 2023

Warly S helped me a lot...thank you so much... Very nice supporter....thank you for your support !!!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2023

Nice app, excellent customer service, highly recommend, I would say, it's 10 Stars, thank you so much,

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 15, 2023

Renier answered all my questions and was super polite. Hoping the product is easy to use, but confident in the customer service team to help me as needed.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2023

Kenneth John M) Was great to deal with and investigated our issues fast and offered to keep checking that the further issue was resolving. Very professional serivce.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2023

Very happy with this app. It is very easy to start using it and very usefull as well. Everytime I needed help, they are very kind and professional. Thank you.

Using app

11 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 15, 2023

Mon problème a été résolu rapidement. Je suis très satisfaite de Yotpo et en particulier de Kenneth John M.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 15, 2023

A very special thanks to Kenneth John M who helped us solve a problem and didn't give up until it was fixed and worked perfectly. Always sent updates and detailed explanations that helped a lot. We are very satisfied with Yotpo and especially with Kenneth John M. All the best!

Store

Brilani

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 14, 2023

Fast and professional support. Great Job! I like it. (Joian Z I see you) very powerful tools, nice job.

Store

Galoox

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 14, 2023

Really great support from Kenneth John M! Thank you so much. Wonderful app that provides reviews for your products & site.

Store

WEFT

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2023

I have been using YOTPO Free Plan for a couple of years now. Easy to set up and administrate. I had to raise a ticket recently and was very happy with the service provided by Arven.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2023

Nicole L is amazing, super responsive and even went into my Shopify backend to ensure the app was correctly configured when I couldn't figure it out! I only just started using Yotpo a few hours ago but I'll be using this as a paid service so my reviews can show up in Google Shopping!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 12, 2023

The person Rhenant was very fast and efficient in helping me out. He was so quick to respond and giving him 5 star ++++!

Using app

About 4 years

Total reviews

3

Average rating

4.3

5 / 5 Share

May 12, 2023

Very helpful and quick in response in ratifying the issue with the removal of powered by Yotpo... thanks to Nicole L.

Using app

10 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 11, 2023

Yotpo has a very good app support! Ronel R was very helpful when I encountered issue exporting reviews.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2023

I had a small issue with how we were formatting product handles and the Yotpo customer service team, specifically Rhenant was very helpful in resolving

Using app

About 1 year

Total reviews

1

Average rating

5.0

2 / 5 Share

May 13, 2023

I had an issue on Yopto Reviews app and contacted the Live Chat Support. Simoun Francis helped me to solve my issue. Thanks to him my issue is now solved (need to wait few hours to check it but I'm confident). I refresh my review some days after writing it : finaly the issue was not solved and the support is not capable of solving it (there was supposed to keep me in touch by mail, I didn(t receive any mail yest after 2 days). Unfortunately, I tried another Reviews App that worked fine without any issue. I decided not to use Yopto.

Using app

8 days

Total reviews

2

Average rating

3.5

Developer Reply

Thank you for sharing your thoughts with us, and our apologies for the inconvenience. After looking into your account, we learned that our team was able to resolve this issue for you. If you're still experiencing issues on your end, please reach out to our team for further assistance.