Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,427
chart
#385
All reviews
Review RSS Feed
Sept. 9, 2023
I had some issues with adding the widget on my website but I had some help from the staff (Doner P) and it worked perfectly fine after that. Great app!
Sept. 8, 2023
John from Yotpo tech support is super. Get things done right, quickly, and with precision.
Sept. 5, 2023
I moved from free version Judge.me to Yotpo as Yotpo looked great and lots of raving reviews about it. I was told about the visual UGC plan which I also added. The review app is great that you can leave images - however, the customisation of the email for review requests is quite basic and clunky. If you want to update the follow up email it resets everything. The visual UGC has some issues too - with things like product album not being able pull from a source of images. I've also had a few issues with the homepage gallery how it shows up on shopify - in which support has taken about 5 days and counting to fix when I thought it should be a simple fix. Uncertain about this being worth the money as of yet as there is not much perceived perks compared to free version of judge.me yet. I'm glad I didn't pay for the prime version that sales recommended yet as it wouldve felt like even more wasted money.
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Our Product team has reached out and scheduled a call with you to discuss further all your product concerns. If you have any concerns regarding the product, please don't hesitate to contact us.
Sept. 4, 2023
Rhenant from the Yotpo team was so helpful. I need to get a link to send some customers their review link that I sold brick and mortar and he sent it to me and now it helped me get tons if reviews that I didnt have before. Thanks
Sept. 3, 2023
Warly S. was great in setting up my widget (which did not automatically work). All setup in 5mins! thank you!
Sept. 1, 2023
We've been using Yotpo for a bit, and really want to comment on the support. Most apps don't provide the level or speed of technical support that Yotpo does. John G. stepped in and made the edits to our site that we needed in under 10 minutes. This level of support is what keeps companies coming back to Yotpo.
May 29, 2024
Updated Review 05/29/24: Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see: Let me transfer you to one of our support agents. 7:08 PM All our agents are currently busy. 7:08 PM How about I create a ticket for you? A support agent will follow up with you soon. So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues. ----- I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.
Thank you for leaving a review. We value your feedback and apologize for any inconveniences this may have caused on your end. After looking into your account, we can confirm that we did not make any changes on your behalf — and we would never make changes without your permission/knowledge. Our team has contacted you to offer assistance, but we have not heard back.
Aug. 30, 2023
John G in customer service was extremely knowledgeable and helpful with all my questions. I am very pleased. Thank you John G!
Oct. 19, 2023
love this app Doner helped me to much thank you Doner and Jeorge Kenneth V i like this . .
Aug. 29, 2023
I received excellent support from Rhenant! Super quick replies and was able to do everything I needed. Highly recommend!
Aug. 29, 2023
Cannot rate completely yet as have not fully installed. I messed up my first go at importing and Customer Support (Doner) provided excellent assistant to quickly solve the problem. Very impressed so far :)
Jan. 24, 2025
Thank you Rhenant for helping me today and your team for always being there when I (rarely) need you!
Aug. 24, 2023
So i added a widget to my website to see what it would look like and now there is no turn off button so it is stuck on my website.
Thank you for taking the time to submit a review! Our team has tried to contact you to offer support, but we have not heard back. If you're still experiencing issues and need assistance, please reach out to our team.
Aug. 24, 2023
John G.'s support was nothing short of exceptional. Not only did he address the issue promptly, but he also ensured I understood the solution. His professionalism, coupled with his swift response time, made the entire experience seamless.
Aug. 24, 2023
"John B" was Super Helpful. used Customer Service at least 3 times today and each and every time, I was able to get assistance it would be so helpful. thank you again.
Aug. 22, 2023
John B is great! He helped me with my issue very quickly and was able to get me set up in a timely manner. Thankyou!
Aug. 22, 2023
Totally satisfied with customer service and ease of use. Each time it only takes a few min to jump on a text support and they do a good job at fixing the bugs and answering questions.