All reviews

Rating Breakdown

  • 5
    91% (6,411 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (206 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 3, 2023

Doner P a été très professionnel, il m'a très bien aidé ! moi qui suis novice il m'a bien aidé ! merci encore pour votre aide !

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2023

The customer service is always fast and professional. Ronel was very helpful. Wish their products integrated better.

Store

HYPEACH

Using app

About 2 years

Total reviews

5

Average rating

4.4

5 / 5 Share

May 2, 2023

Quick install and customization. Allen M provided excellent support to help to customize the review form.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2023

Joian Z is by far the most helpful guy when it comes to any issues that comes in your site. I had issues regarding to reviews not displaying properly he nailed it in minutes.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2023

The service was professional, fast, friendly and super helpful. Definitely love this customer service!

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 30, 2023

great customer service! Joian Z was very patient and helpful in finding my issue and to resolve it...

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2023

I used Yotpo for a store I had a few years ago and loved it! It only made sense to use them for another store I started. A lot changes in a few years but I'm happy to see they still have great rates and amazing customer service. Thank you Joian Z for helping me get everything up and running on my new store!

Using app

18 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2023

Today, I upgraded my Shopify theme, and lost some of my customizations, one of them was my Yotpo product Reviews, it was Sunday evening, and I panicked....I was lucky to find Warly, Yotpo Support rep, who kindly helped me restore all my App Settings in a heartbeat! I will continue working with Yotpo since they have the best customer support on the planet!

Using app

Over 1 year

Total reviews

8

Average rating

4.5

5 / 5 Share

April 30, 2023

Amazing customer service. Warly assisted me very well and made every super duper clear, even went the extra mile and cleared my cache for me. Cannot be happier.

Store

Auravi

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2023

Joian Z was fast and efficient in helping me to resolve my query and checking that the installation of the app was done correctly.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2023

Join helped me fast and efficiently. She addressed all my concerns and found a solution. I can highly recommend her service.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2023

Nicole L was super helpful. I was having issue setting up reviews and she was able to clarify exactly what I needed help with.

Using app

About 12 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2023

Simoun Francis S was incredibly helpful and patient. He helped me get the review section onto my store when I couldn't figure it out. Great customer service and again I'm grateful for Simoun Francis S!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2023

Great service and app! Especially appreciate the customer service help I received from Jeorge. Thank you.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2023

Highly recommend this app! Especially Jeorge Kenneth has been very friendly and provided amazing support! give 5 stars for that.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

1 / 5 Share

April 28, 2023

Awful. You can't see how the app would show in-store. When you want to delete it, you have to give Yotpo permission. Very hard to use and even harder to get rid of

Using app

About 1 hour

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.

5 / 5 Share

April 27, 2023

Special thanks to Jeorge Kenneth who stayed with me a long time today making sure I resolve all my questions and needs to display everything as I wanted to. First time using the chat and was really effective.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 27, 2023

I had an outstanding experience. Rheneat was patient and extremely knowledgeable. He cleaned my store up and installed several features that added great value to my store. I’m not in any way techy and I just couldn’t figure it out myself. He followed up with me as promised. Definitely the Best of the Best.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

Great service and quick job well done by Jeorge Kenneth V I will

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 26, 2023

Awesome app! also customer service in incredibly helpful. Rhenant was very quick to solve my problem.

Using app

9 days

Total reviews

3

Average rating

5.0