Yotpo Product Reviews & UGC

April 21, 2023

Customer service is fantastic - managed to get into trouble within the first 30mins of using it as I'd made a mistake during setup, but Allen M helped me out super quickly - really helpful and friendly, solved my problem and got me going again!

April 21, 2023

Really great help from Allen M to get my sites reviews back up and running after a new theme launch. Nice nd easy

April 20, 2023

This app is very useful for my shop。Thanks James help me，the app display reviews on the product page very cool！

April 20, 2023

Doner P was very helpful in adding the widget to our website. She made it very easy and did the work for me as I am new to using the app!

April 24, 2023

Joian Z was very helpful and patient. Helped us with our problem! :) Very helpful support, would recommend. Helped us with importing reviews.

April 20, 2023

Getting Yotpo set up was efficient and quite simple to do. Simoun was incredibly helpful with onboarding and getting set up !

April 19, 2023

Don't be scared off by the dated UI. Yotpo is an indispensable part of our user feedback cycle. Implementation was painless and I'm always discovering new capabilities. We're extremely satisfied with this app.

April 18, 2023

Great customer service Joian Z Great customer service Joian Z Great customer service Joian Z Great customer service Joian Z

Oct. 10, 2023

DO NOT BELIEVE ANYTHING THEY TELL YOU DURING THE INITIAL ONBOARDING CALL - FEATURES THEY PROMISE DON'T ACTUALLY EXIST After having used the app for only a few days I have now discovered the 3rd feature that was confirmed to exist during the onboarding call - which in reality is not actually available. It turns out the Yotpo sales rep has been lying through his teeth to get me signed. When explaining what some of the issues with our previous subscription service were - he literally had a solution for every single problem, all of our headaches were promised to be resolved by switching to Yotpo because their tool supposedly is more sophisticated than any other subscription service. BS! - migration took almost 6 weeks from when the agreement was signed - although the sales rep promised everything will be completed in no more than 48hrs - they don't allow you to send your self test emails - they have very limited notifications that can be sent to customers - there is no option for a customised notification. Just to give one example: should a customer decide to pause their subscription no notification is being triggered. They have a simple "Welcome" and "subscription cancelled" notification. Very limited - we've had issues with deliverability of Yotpo email notifications - it took several days to receive CNAME records - several days later we still have not received confirmation from their end that our domain is now authenticated on their end - the Yotpo Dashboard doesn't even contain the most important number - Revenue created during any given time? They argue that it's more convenient to have this number within the Shopify Analytics section instead. If you want to look up stats for the previous month for example you can find average order value for subscriptions, number of subscription orders etc all within the Yotpo Dashboard. But you then have to exit the screen move back to Shopify and dig into your analytics in order to see how much revenue was actually created through subscriptions. Seems very logical and saves everyone a lot of time and effort (not). I'm running out of enthusiasm to keep going but trust me the list of lies and missing features is long

April 18, 2023

We LOVE this app! It has increased our sales so much over the past 2 years. Customers OFTEN comment on how our reviews influenced their decision to choose our slow feeder for horses over other brands. I have only needed to contact support 2 times and they got back to me so quickly - Ronel helped me within minutes of submitting a request for help. Now THAT is service. We are blessed. Thank you!

April 18, 2023

I struggled to get the app working the way i wanted to at first but Doner P really helped and its now working perfectly on our store :)

April 18, 2023

Really useful app & the customer care is excellent Simoun helped installed our reviews SEO page which now looks great on our site and hassle free!

April 18, 2023

One of the best reviews apps I ever used, also has very helpful support. I would like to thank Simoun Francis for his continues support.

April 18, 2023

Pretty easy to use and the live chat customer service is amazing~ They are super helpful and reactive at any time! Simoun Francis el maestro!

April 17, 2023

YOTPO Daniel in chat was very quick and helpful in resolving my issue! We have had very good results with this app.

April 17, 2023

Doner P was incredibly helpful. Answered all my questions and helped solve a problem quickly. Very friendly and patient.

April 17, 2023

We've just installed it and we're still figuring things out. Not the most user-friendly platform to set things up and find information, but it's working so far. I'll update our review once we've used Yotpo for a little longer. That being said, I had a bunch of questions and things that I couldn't figure out by myself today, and Warly S gave me a huge help - kudos to customer service today.

April 17, 2023

Great support, Live chat is awesome and the problem was very easily and quickly solved by Kenneth John M.

April 17, 2023

Really responsive and helpful customer service. Ronel was able to sort out my technical issues straight away.

April 16, 2023

Excellent support 24/7. Easy to use app best on headless Shopify stores. Special thanks to Joian Z for handling my review requests, also speedy support.