All reviews

Rating Breakdown

  • 5
    92% (4,082 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (42 ratings)
  • 1
    3% (129 ratings)

Reviews with Text

  • 99% (4,379)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 2, 2023

Jeorge Kenneth V was very quick and helpful. Had all my questions answered in a matter of minutes and cleared the cache to help speed up the change I needed made.

Using app

Over 9 years

Total reviews

4

Average rating

5.0

4 / 5 Share

Aug. 2, 2023

Just completed the setup process. I had a couple of questions and needed support's help to get everything working properly and get the theme colors updated. The support online chat worked very well and Jeorge Kenneth, the support tech was very pleasant and helpful.

Using app

About 3 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 27, 2025

So far I have had a great experience using Yotpo. Their customer support has been amazing. Warren P. was very knowledgeable and responsive, and he went above and beyond to help me.

Using app

Over 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 2, 2023

Great service! Timely response! Recommended! The app helps with our store exposure and builds up customer confidence!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 1, 2023

Just installed Yotpo app and installed my reviews, but didn't see them on my store. I started a chat to figure out that issue thats when John B came in. Very helpfully from the start to a look at my account a assured me that it can take up to 24hrs to updated and was there for any other questions I might of had. Appreciated John B

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 1, 2023

Ronel is was very helpful, quick to respond. They had the answer for what we needed right away with a link and screenshots. Really terrific stuff! 5 stars for Ronel!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 1, 2023

We were faced with a critical issue and were fortunate enough to experience the exceptional customer support of Doner P. Their dedication and expertise shone through as they promptly and accurately resolved our urgent query. Their assistance was nothing short of remarkable, leaving us deeply grateful for their invaluable help. It is evident that Doner P takes great pride in their work, going above and beyond to ensure customer satisfaction. We extend our heartfelt thanks for their unwavering commitment to excellence, setting a standard for outstanding support. With such a remarkable team member like Doner P, we can confidently rely on the company's service and know that we are in capable hands.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 31, 2023

Rhenant was very professional, quickly identified and solved my issue when setting up my reviews on my website. Thank you! :)

Using app

18 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

July 29, 2023

Reinier D was extremely helpful, thank you! The issue I was having on my account was resolved. Highly recommend this app for business.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

July 29, 2023

Fantastic reviews platform - fits everything we need for our website and amazing customer support (thank you Renier). We are very happy with this app.

Using app

4 months

Total reviews

12

Average rating

4.9

5 / 5 Share

July 28, 2023

I had a problem with the widget staying active for some reason. "John B" was able to fix it for me quickly! Thanks so much! Now my customers can actually see that I have reviews.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 28, 2023

John B and the Yotpo team were extremely helpful in importing my reviews from our old account to our new account to display on our Shopify store. Thank you for the 5-star service guys :) Daniel

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2023

The app works well so far. Ronel R helped me get it installed on Shopify, and did a great job with assisting, and customer service.

Store

KMJ

Using app

14 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2023

Thank you Warly for doing a great job. We really appreciate the time and effort you took to get our website looking great!

Using app

Over 3 years

Total reviews

11

Average rating

5.0

5 / 5 Share

July 27, 2023

Amazing app! Joian Z was helpful in setting up our app.

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2023

This app works well and the customer support team is very helpful. We moved from the free version to a paid version - our onboarding specialist, Lora, was very helpful, proactive and prompt with getting everything set up properly.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2023

Installation is easy, and Ruzsel John form your support team was great with a hiccup we ran into and helped us fix it within a few minutes.

Using app

About 21 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

July 26, 2023

The assistant Stephanie C gave me a great support! With her support, all my problems were solved. I have many problems to solve but she took care of them very well.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2023

My experience using the Live Chat service with John G. has been great! They were very helpful and quick in answering my questions, and provided links to helpful articles that I can refer to in the future if I have any more questions.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2023

John B was helpful whenever I have questions regarding this product. Hope to continue getting him as my support rep!

Using app

24 days

Total reviews

1

Average rating

5.0