Yotpo: Product Reviews App

Great experience with Stephanie on chat support. Quick responses and helped explain my problem so I can avoid it in the future.

Arven and the team are amazing/ Great support!!!

So far it has been easy to use, but I haven't had it long. I have been most impressed with the customer service though, and am giving my recommendation based on the help I have received from both Eric and Stephanie.

John G. was awesome to work with! Very knowledgeable and quick to help with the issues I was facing. Thank you, John!

Warly was awesome and went above and beyond to troubleshoot my issue!

I had some issues with adding the widget on my website but I had some help from the staff (Doner P) and it worked perfectly fine after that. Great app!

John from Yotpo tech support is super. Get things done right, quickly, and with precision.

Rhenant is excellent! Thanks him a lot!

I moved from free version Judge.me to Yotpo as Yotpo looked great and lots of raving reviews about it. I was told about the visual UGC plan which I also added. The review app is great that you can leave images - however, the customisation of the email for review requests is quite basic and clunky. If you want to update the follow up email it resets everything. The visual UGC has some issues too - with things like product album not being able pull from a source of images. I've also had a few issues with the homepage gallery how it shows up on shopify - in which support has taken about 5 days and counting to fix when I thought it should be a simple fix. Uncertain about this being worth the money as of yet as there is not much perceived perks compared to free version of judge.me yet. I'm glad I didn't pay for the prime version that sales recommended yet as it wouldve felt like even more wasted money.

Rhenant from the Yotpo team was so helpful. I need to get a link to send some customers their review link that I sold brick and mortar and he sent it to me and now it helped me get tons if reviews that I didnt have before. Thanks

I changed my theme for my website and had issues adding the review carousel myself. John G. was able to assist me and was very patient and helpful. Thanks!

We've been using Yotpo for a bit, and really want to comment on the support. Most apps don't provide the level or speed of technical support that Yotpo does. John G. stepped in and made the edits to our site that we needed in under 10 minutes. This level of support is what keeps companies coming back to Yotpo.

Daniel Pがとても迅速にサポートしてくれて、スムーズに新しいウィジェットに更新ができました。

Updated Review 05/29/24: Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see: Let me transfer you to one of our support agents. 7:08 PM All our agents are currently busy. 7:08 PM How about I create a ticket for you? A support agent will follow up with you soon. So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues. ----- I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.

John G in customer service was extremely knowledgeable and helpful with all my questions. I am very pleased. Thank you John G!

love this app Doner helped me to much thank you Doner and Jeorge Kenneth V i like this . .

I received excellent support from Rhenant! Super quick replies and was able to do everything I needed. Highly recommend!

Cannot rate completely yet as have not fully installed. I messed up my first go at importing and Customer Support (Doner) provided excellent assistant to quickly solve the problem. Very impressed so far :)

Thank you Rhenant for helping me today and your team for always being there when I (rarely) need you!

Great customer service, easy to deal with, knowledgable...............................................