All reviews

Rating Breakdown

  • 5
    91% (6,411 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (206 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 8, 2023

Wow. I'm really grateful for the customer service. I was lucky to get connected with Nicole L, who helped me with a issue I was having getting the Ratings Widget to show both on the Product Page and the Landing Page. Couldn't have done it without her ( I tried), and she did such a great job while being super nice about it. And to get help so early in the morning, I'm so happy!

Using app

17 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 7, 2023

Very kind and helpful Helpdesk. They have helped me uploading a file for the import of my reviews. Amazing

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 7, 2023

Daniel P did a great job helping me. Customer service is awesome! App works great and so far have had no problems.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2023

Very helpful. I did change apps and am no longer using, but good customer service until I did. Thank you.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2023

Great customer support from Warly. Gave ne all the answers we needed and also some other good suggestions.

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

April 6, 2023

The app and system works great, the product update progression has been a bit slow but I've seen a lot more lately.

Using app

Almost 3 years

Total reviews

2

Average rating

4.0

5 / 5 Share

April 6, 2023

Great way to add product reviews to our online store. Easy to use and customize. Their customer service is excellent.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2023

Great Service! Kenneth always can help me with any kind of problems. He is doing a great job. Thank you very much

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2023

Reiner, Ronel, Daniel, Simoun, Doner and Howell at YotPo was very helpful and helped me with everything I needed. YotPo has very good service and they are a good company to work with! They are very knowledgeable about their product!

Using app

6 months

Total reviews

3

Average rating

3.7

5 / 5 Share

June 12, 2023

easy to work with and technology works as it should! Kenneth John M was very helpful in resolving our issue (editing emails). Spoke w/ James today and he was great. Their support team is very consistent - love it!! John G. was also very helpful!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2023

Great app for showcasing reviews and driving traffic to our site, recent service has been excellent by Simoun.

Store

Bio&Me

Using app

4 months

Total reviews

5

Average rating

4.8

5 / 5 Share

April 27, 2023

Thanks for the help :) @Nicole L, it was super fast response, super helpful and definitely solved the problem.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 5, 2023

Ronel L. was super helpful with our issue today. I would highly recommend utilizing Yotpo's customer service.

Store

Saalt

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 5, 2023

Reinier D was SUPER HELPFUL, provided outstanding customer service and helped me with transferring my store reviews to the shopify platform

Store

XOTIC

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 5, 2023

I had a minor hiccup due to user error and Daniel from C/S was able to help guide me through the issue and fix it for me. He provided quick and concise customer service and made it easy for me to understand why I couldn't do what i need to do lol. Thank you so much!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 5, 2023

Great app and assistance by the team !

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2023

I had a problem with the color of the review text blending into my background, and contacted Yotpo Support for help. Allen M took the time and really tried hard to help me fix it. We ran into some issues and had back and forth, but he kept troubleshooting and got it done in the end!! I'm a happy girl and THANK YOU YOTPO AND ALLEN FOR BEING SO AWESOME!!!

Using app

About 9 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2023

Great platform and app. Particularly good service from Kenneth John M. Easy to use and now just waiting for my emails to import across.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 4, 2023

James was a pleasure to work with. He's been incredibly helpful! Can't be thankful enough! Superb service & support!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 4, 2023

Warly was superb and managed to manually adapt to my problem and helped me to reach my users in a very efficient manner. Normally I was supposed to upload a very tricky file on my own , and when I reached out to him asking for extra support there was no questions asked. Just great service ! This is the way that you can only except to get served from the best in the game. Again very happy with the service and Yotpo continue to be a very big part to our customer satisfaction journey

Using app

Over 4 years

Total reviews

2

Average rating

4.5