Yotpo: Product Reviews App

Updated Review 05/29/24: Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see: Let me transfer you to one of our support agents. 7:08 PM All our agents are currently busy. 7:08 PM How about I create a ticket for you? A support agent will follow up with you soon. So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues. ----- I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.

John G in customer service was extremely knowledgeable and helpful with all my questions. I am very pleased. Thank you John G!

love this app Doner helped me to much thank you Doner and Jeorge Kenneth V i like this . .

I received excellent support from Rhenant! Super quick replies and was able to do everything I needed. Highly recommend!

Cannot rate completely yet as have not fully installed. I messed up my first go at importing and Customer Support (Doner) provided excellent assistant to quickly solve the problem. Very impressed so far :)

Thank you Rhenant for helping me today and your team for always being there when I (rarely) need you!

Great customer service, easy to deal with, knowledgable...............................................

So i added a widget to my website to see what it would look like and now there is no turn off button so it is stuck on my website.

John G.'s support was nothing short of exceptional. Not only did he address the issue promptly, but he also ensured I understood the solution. His professionalism, coupled with his swift response time, made the entire experience seamless.

"John B" was Super Helpful. used Customer Service at least 3 times today and each and every time, I was able to get assistance it would be so helpful. thank you again.

Support from John B was excellent! He helped me with the remapping within minutes. Definitely recommend! Thank you!

John B is great! He helped me with my issue very quickly and was able to get me set up in a timely manner. Thankyou!

Totally satisfied with customer service and ease of use. Each time it only takes a few min to jump on a text support and they do a good job at fixing the bugs and answering questions.

professional! He helped me with everything I asked and was very patient! Because of such a service, I chose to move to Yotpo

So far so good, I have just installed the App and it is so fast to set up that it was already live before I could realize it. I had some doubts about how to change the language in the settings and how to enable or disable the widget on our site, and I received great support from YotPo Team (Daniel P. was very kind and fast). Now I am just waiting for the final "review upload" to take place from our previous service, hopefully the integration will conclude successfully. Will write back if not achieved ;-)

Great support and feedback to help us solve our issue. Solid and quick response by Rhenant From the moment I reached out to them with my technical issue, their prompt response and patient guidance reassured me. They displayed a deep understanding of the problem and provided clear, step-by-step solutions.

Works a treat. Got first review the next day after installing it. Support is great via live chat. Stephanie C was very helpful and friendly. Recommended.

Amazing customer service and solid products! I've had a few hiccups with the products that were quickly resolved by friendly and helpful customer service.

John B was helpful when we had a problem connecting our reviews to our Meta account. I have sent an email previously about it to Support but that person was unhelpful and fell out of the conversation and never followed up after two emails. I appreciate John looking into the problem and sending a follow-up. Thank you!

John G was Awesome!! Helped so much