Yotpo: Product Reviews App
All reviews
"We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user." You literally do it without any confirmation from my side.
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
Great customer service (Especially Ruzsel J), Fixed an issue I was having within minutes. Very easy to install and get up and running as well
Customer Service from John G was exceptional. Helped me get star ratings visible on my collection and product pages. John was extremely helpful, professional and patient. Highly recommend.
Love Yotpo! Ronel provided customer support to install widgets and made my day. The app is great and love capturing these reviews.
Great support! Helped me install and configure the app. Software looks really nice and has lots of good features.
Other than the name, because let's face it, "YotPo" sounds like a communist sauna commune just below San Francisco, this tool is actually pretty good. Integration goes far - I like their support and the ability to moderate is great too.
Loving the app so far! Help has been amazing, specifically Allen M. Their support team is swift and kind, and Allen was top tier in those categories. Excited to see how this feature helps out our shop.
Very professional app, user generated content and reviews go a long way for potential customers in building trust and being all around helpful in figuring out quality and sizing. John G was very helpful in getting the reviews to properly display on collection and product pages. Would recommend!
Great customer service from Daniel P, thanks for helping us fix our web feed for the Klaviyo integration.
Just migrated from another reviews app and the support from Reinier, John B & Doner was really helpful in setting up a star rating widget in the code that I couldn't find as well as successfully importing all our reviews. So far the app is great and has everything I need in the free version to try it out and have just upgraded to the really affordable growth plan.
Wendyle Christian S was super helpful in helping me resolve our issues. Easy and pleasant conversation :)
We're switching from Okendo to Yotpo for our site and are starting with the Growth plan. It's got great features though the best ones like advanced CSS and Klaviyo Integration. My only critique is the lack of customization of the default emails customers get for asking for a review, confirming their email, and etc if you are just on the first paid plan. It's five stars because I've received great customer support from Ronel R. a few times, but also Warly S. and John G. who were helpful, professional, and super friendly! This is a great app so far.
We really appreciate your feedback regarding our product and will definitely relay this to our product team. Thank you for also appreciating our Growth support heroes, Ronel, Warly and John! We are always delighted to provide you with the best customer experience in every interaction!
onboarding team worked hard and did as much as they could to help us set up. Reviews are looking better onsite than with Trustpilot.
The customer services i recieved was absolutely incredible my issue was resolved within a couple of minutes. Special mention to my customer representative JOHN B. 5 stars for sure!
The yotpo support team has been a huge help over the past couple of days helping us transition our site and reviews over from our old site. Appreciate the support from Daniel, Reinier, and the team. Thanks guys!
Ruzsel J N was really helpful. Made sure he helped with all the features we were interested in and actioned them for us
Rhenant was a great help in getting our store reviews imported! Class Act customer service!!! Thank you!
Warly helped me a lot! Thank you! Warly helped me a lot! Thank you! Warly helped me a lot! Thank you!
Every time I encounter a problem, he can help me answer it very quickly, and he will help me deal with it if there is a problem with the data. I highly recommend it
I was having trouble with migrating to rating 3.0 from V2, and Joian Z there quickly solved my issue. Great experience with Joian Z and thank you for the support.
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