Yotpo: Product Reviews App

Love this review app and the support team. Kenneth John M was helping me today because i updated a new theme and lost the star rating and had some other problems, he was really helpful and patience. Great customer support. Thanks Kenneth!!

Great experience with James from Yotpo, quick service and prompt help. He was able to fix the problem we had straight away.

Doner P was very helpful and fixed our problems quickly! We are so happy with the customer care. Thank you!

Reinier was absolutely incredible at helping us add the review carousel to our homepage as well as showing star ratings on our collection pages. Definitely couldnt have done this myself!

Allen M was extremely helpful in customizing my review layout. I needed to move my reviews section to an area lower on the page and he had my customizations done in no time!

Reiner was very supportive during our chatting for help. Thank you very much for your help. This is really a very good product for reviews

Today I contacted support because our reviews at fajascolombiansale.com were not displaying correctly after a modification on our end. Joian Z helped me and solved the issue super fast! Thank you for the great customer support.

Many thanks to Joian Z for help debugging and correcting a problem with the Import Reviews feature. I appreciate getting the help I need when I need it.

Daniel was an amazing help! Thank You for your hard work! He spent 2 hours on a call with me to ensure my needs was met.

I reached out to Yotpo Customer Support with an error I was receiving and had the greatest experience ever!! I worked with Daniel P. and he was so efficient and helpful, and just made the process extremely easy. I have never had a Customer Representative be so thorough and communicative, he is THE BEST!!!!

Customer service is fantastic - managed to get into trouble within the first 30mins of using it as I'd made a mistake during setup, but Allen M helped me out super quickly - really helpful and friendly, solved my problem and got me going again!

Really great help from Allen M to get my sites reviews back up and running after a new theme launch. Nice nd easy

This app is very useful for my shop。Thanks James help me，the app display reviews on the product page very cool！

Doner P was very helpful in adding the widget to our website. She made it very easy and did the work for me as I am new to using the app!

Joian Z was very helpful and patient. Helped us with our problem! :) Very helpful support, would recommend. Helped us with importing reviews.

Getting Yotpo set up was efficient and quite simple to do. Simoun was incredibly helpful with onboarding and getting set up !

Don't be scared off by the dated UI. Yotpo is an indispensable part of our user feedback cycle. Implementation was painless and I'm always discovering new capabilities. We're extremely satisfied with this app.

Great customer service Joian Z Great customer service Joian Z Great customer service Joian Z Great customer service Joian Z

DO NOT BELIEVE ANYTHING THEY TELL YOU DURING THE INITIAL ONBOARDING CALL - FEATURES THEY PROMISE DON'T ACTUALLY EXIST After having used the app for only a few days I have now discovered the 3rd feature that was confirmed to exist during the onboarding call - which in reality is not actually available. It turns out the Yotpo sales rep has been lying through his teeth to get me signed. When explaining what some of the issues with our previous subscription service were - he literally had a solution for every single problem, all of our headaches were promised to be resolved by switching to Yotpo because their tool supposedly is more sophisticated than any other subscription service. BS! - migration took almost 6 weeks from when the agreement was signed - although the sales rep promised everything will be completed in no more than 48hrs - they don't allow you to send your self test emails - they have very limited notifications that can be sent to customers - there is no option for a customised notification. Just to give one example: should a customer decide to pause their subscription no notification is being triggered. They have a simple "Welcome" and "subscription cancelled" notification. Very limited - we've had issues with deliverability of Yotpo email notifications - it took several days to receive CNAME records - several days later we still have not received confirmation from their end that our domain is now authenticated on their end - the Yotpo Dashboard doesn't even contain the most important number - Revenue created during any given time? They argue that it's more convenient to have this number within the Shopify Analytics section instead. If you want to look up stats for the previous month for example you can find average order value for subscriptions, number of subscription orders etc all within the Yotpo Dashboard. But you then have to exit the screen move back to Shopify and dig into your analytics in order to see how much revenue was actually created through subscriptions. Seems very logical and saves everyone a lot of time and effort (not). I'm running out of enthusiasm to keep going but trust me the list of lies and missing features is long

I struggled to get the app working the way i wanted to at first but Doner P really helped and its now working perfectly on our store :)