Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,431
chart
#394
All reviews
Review RSS Feed
March 13, 2023
This company is probably the most annoying company in the Shopify eco-system. I don't know how many times I've had to ask to be removed from their marketing and sales emails before their sales reps will leave me alone. There are several reason I would recommend against YotPo: 1 - Predatory contracts - They promise you the world, lock you into a contract for 12 months, and by the time you realize there are other companies that have the exact same functionality, you're too late and locked in paying 4-5x the cost of the competition. 2 - The worlds most annyoing sales reps. No, I don't want to buy the overpriced software that you sell on yearly contracts. 3 - Insanely overpriced for the same features. I'm not really sure what people are even paying for here that they anyone is still paying this company as much as they are for the same features. I'd highly recommend looking at Stamped or any of the other services that offer reviews. You'll get the same features (anyone at Yotpo who says its better may be partially right, but you're paying 5x for 1 minor feature that will yield maybe 2% better results at best). This isn't a paid smear campaign, I just honestly don't know what else to do to get them to block my email from their system as I've asked and even threatened legal action with no results.
We're so sorry to learn about what you've been experiencing with our marketing and sales emails. We would never continue to send you emails if you've already unsubscribed or asked to be taken off of our email lists. We will look into this immediately and ensure that you're taken off of our promotional lists. And if there's anything that our team can help with or provide more information about, please don't hesitate to reach out.
March 13, 2023
The support was terrific - It was a bit confusing to me as I'm very new to Shopify and Yotpo at first but now everything makes sense with their swift customer support team. thanks Kenneth John M's hlep
Thank you for writing a review — we value your feedback.
March 23, 2023
The support team so helpful especially Kenneth & Ronel. Impressed with his knowledge and proactive. Thank you.
We appreciate your feedback, thank you!
March 12, 2023
The support was terrific - It was a bit confusing to me as I'm very new to Shopify and Yotpo at first but now everything makes sense with their swift customer support team. It's also great that I can use it for free in the very beginning.
Thanks for your feedback, we really appreciate it.
March 10, 2023
Rhenant was a great help. We managed to solve my issue within a few hours. Very happy with the app. Thanks a lot team!
Thank you for sharing your thoughts with us!
March 9, 2023
Kenneth John M was fantastic 10/10. Very impressed with level of customer service and assistance offered.
Thank you for writing a review — we value your feedback.
March 7, 2023
Amazing and helpful customer service, Kenneth John M was very patient and helpful with installing the app on my live theme. I was having a hard time and he jumped right in with great service and timeframe. Thanks again
Thank you for writing a review — we value your feedback.
Sept. 3, 2024
Great app. Great service. Support is always very responsive. Highly recommend. Nothing is ever too much trouble
Thanks for your feedback, we really appreciate it.
March 6, 2023
After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. Its waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.
Thank you for submitting a review, and apologies for any inconveniences you may be experiencing. We're constantly working to improve our products as well as our pricing and packaging options to ensure that they're easy to use and affordable. Our records show that our team was able to assist you, but if you're still experiencing difficulties, please let us know.
March 4, 2023
Kenneth John M was very helpful and responsive in walking through an integration/upgrade issue with my Shopify store. Thank you
Thank you for writing a review — we value your feedback.
March 2, 2023
Daniel P provided excellent and patient service in helping to migrate my existing customer reviews to my new website. Thanks so much to Daniel P!
We appreciate your feedback, thank you!
March 2, 2023
Yot Pot works really well for us. Ronel R was also super helpful getting the widget to work across our ecommerce store
Thanks for your feedback, we really appreciate it.
March 1, 2023
Its a great product and the support is always spot on. Donner P was extremely helpful and I was able to complete the task I was asking them for help. We love the product, have used it for years, and it serves us well.
Thank you for sharing your thoughts with us!
Aug. 13, 2023
Jovian was amazing. He resolved my issue in 2 minutes flat. Definitely recommend this app for your website.
Thank you for writing a review — we value your feedback.
Feb. 27, 2023
Fantastic! Customizable, and transferable! We switched platforms, and were so glad that we stuck with Yotpo so we didn't have to lose years of reviews!
Thanks for your feedback, we really appreciate it.
Feb. 24, 2023
James was helpful, he sent alot of screenshots to direct my attention to the next steps in using Yatpo.
Thank you for writing a review — we value your feedback.
Feb. 24, 2023
Thank you James for such a prompt reply and fix, it helped us a lot and you were able to get us up and running !
We appreciate your feedback, thank you!
Feb. 22, 2023
Very quick and sufficient service from Rhenant. Solve my issue and helped me go through the whole process so i understand everything
We appreciate your feedback, thank you!
Feb. 20, 2023
Warly in chat who handled my support ticket went above and beyond to solve my issue in less than 10 min. My issue was related to a limitation that is being worked by Yotpo to improve its features and functionality. Instead of just leaving me hanging until the improvement is in place - Warly, customer support, found a workaround to solve my issue instantly.
Thanks for your feedback, we really appreciate it.
Feb. 20, 2023
I've been using Yotpo for just a little bit over a month. I found that the reviews were not displayed on my site. Albert helped me install the code and viola. The reviews show up. He also helped me make the ratings show up on the collection page. Great support! Thank you
Thank you for sharing your thoughts with us!